Transcript Designing Effective HRD Programs

Designing Effective HRD
Programs
Department of Business and Management
Universiti Brunei Darussalam
Phase One: Needs
Assessment
• Should be completed before you start Phase
Two
• You know:
– Where training is needed
– What kinds of training are needed
– Who needs to be trained
– Conditions for training
Department of Business and Management
Universiti Brunei Darussalam
Phase Two: Design
Department of Business and Management
Universiti Brunei Darussalam
Phase Two: Designing the
Training or HRD Intervention
Key activities include:
• Setting objectives
• Selecting the trainer or vendor
• Developing lesson plans
• Selecting methods and techniques
• Preparing materials
• Scheduling training
Department of Business and Management
Universiti Brunei Darussalam
Objectives
• Three parts:
– Performance
– Conditions
– Criteria
Department of Business and Management
Universiti Brunei Darussalam
Performance
What is to be done – e.g.,
• Increase upper body strength
• Assemble a chair
• Catch a football pass
• Graduate from university
Department of Business and Management
Universiti Brunei Darussalam
Conditions
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Conditions under which performance is
done – e.g.,
… using standard conditioning equipment
… using a screwdriver and hammer
… at a full run under man-to-man
coverage
… without cheating or outside help
Department of Business and Management
Universiti Brunei Darussalam
Criteria
The level of acceptable performance – e.g.,
• … by 25 percent within one year
• … within one hour without mistakes
• … at least 80% of the time without penalties
• … within 5 years and with a “B” average
Department of Business and Management
Universiti Brunei Darussalam
Sample Objectives
• Inventory 1,000 pieces of bulk merchandise
an hour with an error rate of less than 1%
using industry standard inventory tools.
• Run 40 yards in less than five seconds on a
dry, level field with winds less than 10 mph.
Department of Business and Management
Universiti Brunei Darussalam
Sample Objectives – 2
• After training, be able to identify the four
basic stages involved in HRD within five
minutes.
• Your examples??
Department of Business and Management
Universiti Brunei Darussalam
“Make or Buy” Decisions
• You cannot be an expert on everything
• You can’t afford to maintain a full-time staff
for once-a-year training
• You can’t afford the time or money to build
all of your own training programs
• Implication: Much training is purchased,
rather than self-produced
Department of Business and Management
Universiti Brunei Darussalam
Factors to Consider Before
Purchasing an HRD Program
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Level of expertise available/required
Timeliness
Number of trainees
Subject matter
Cost
Size of HRD organization
“X” Factor (other conditions)
Department of Business and Management
Universiti Brunei Darussalam
Other Factors to Consider
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Vendor credentials
Vendor background
Vendor experience
Philosophical match (between vendor and
organization)
• Delivery method
Department of Business and Management
Universiti Brunei Darussalam
Other Factors to Consider
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Content
Actual product
Results
Support
Request for proposal (RFP)
Department of Business and Management
Universiti Brunei Darussalam
Selecting the Trainer
• Training competency
– How well can he/she train?
– If they can’t train, why are they employed?
• Subject Matter Expertise
– How well is the material understood?
Department of Business and Management
Universiti Brunei Darussalam
If No Subject-Matter Experts
(SMEs) are Available…
• Use a team to train
• Use programmed instruction or CBT
• Train your trainers…
– You are training subject matter experts to be trainers
– You are not training trainers to be SMEs
Department of Business and Management
Universiti Brunei Darussalam
Preparing Lesson Plans
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Content to be covered
Activity sequencing
Selection/design of media
Selection of trainee activities
Timing and phasing of activities
Method(s) of instruction
Evaluation methods to be used
Department of Business and Management
Universiti Brunei Darussalam
Training Methods
Methods
Instructor-led Classroom Programs
Self-Study, Web-based
Job-based Performance Support
Public Seminars
Case Studies
Role Plays
Games or Simulations, Non-computer-based
Self-Study, Non-computer-based
Virtual Classroom, with Instructor
Games or Simulations, Computer-based
Experiential Programs
Virtual Reality Programs
Media
Workbooks/Manuals
Internet/Intranet/Extranet
CD-ROM/DVD/Diskettes
Videotapes
Teleconferencing
Videoconferencing
Percent
91
44
44
42
40
35
25
23
21
10
6
3
79
63
55
52
24
23
12
4
Satellite/Broadcast TV
Audiocassettes
SOURCE: From 2003 Industry Report (2003). Training, 40(9), 21–38.
Department of Business and Management
Universiti Brunei Darussalam
Types of Training
Computer Applications
96
Computer Programming
76
New Hire Orientation
96
Personal Growth
76
Non-Executive Management
91
Managing Change
75
Tech. Training
90
Problem Solving/Decision Making
75
Communications Skills
89
Time Management
74
Sexual Harassment
88
Train-the-Trainer
74
Supervisory Skills
88
Diversity/Cultural Awareness
72
Leadership
85
Hiring/Interviewing
71
New Equipment Operation
85
Strategic Planning
69
Performance Management/Appraisal
85
Customer Education
68
Team Building
82
Quality/Process Improvement
65
Customer Service
81
Public Speaking/Presentation Skills
62
Product Knowledge
79
Basic Life/Work Skills
62
Executive Development
78
Ethics
61
Safety
77
Sales
55
Wellness
54
Department of Business and Management
Universiti Brunei Darussalam
Selecting Training
Methods
Consider the following:
• Program objectives
• Time and money available
• Resources availability
• Trainee characteristics and preferences
Department of Business and Management
Universiti Brunei Darussalam
Training Materials
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Program announcements
Program outlines
Training manuals and textbooks
Training aids, consumables, etc.
Department of Business and Management
Universiti Brunei Darussalam
Scheduling Training
Must be done in conjunction with:
• Production schedulers
• Shift supervisors
• Work supervisors/managers
• Trainees
Department of Business and Management
Universiti Brunei Darussalam
Training During Normal
Working Hours
Issues to consider:
– Day of week preferred
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Time of day
Peak work hours
Staff meeting times
Required travel
Department of Business and Management
Universiti Brunei Darussalam
Training After Working
Hours
• Are workers/trainees getting paid? If so, by
whom?
• What about personal commitments?
• What do you do for shift workers?
Department of Business and Management
Universiti Brunei Darussalam
Registration and
Enrollment Issues
• How, when, and where does one register?
• Who is responsible for logistics?
– Travel
– Lodging
– Meals
– Etc.
• How do one cancel/reschedule?
Department of Business and Management
Universiti Brunei Darussalam
Summary
• As in building a house, design issues must
be addressed before training:
– Objectives
– Who will conduct the training
– Lesson plan
– Appropriate methods/techniques to use
– Materials needed
– Scheduling issues
Department of Business and Management
Universiti Brunei Darussalam