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Purpose of This Workshop Your Worksite Supervisor will be evaluating YOU on some of the following topics: 1. 2. 3. 4. 5. 6. 7. Employee Dress Attendance and Punctuality Following Directions Team Player Honesty Communication Skills Attitude We want YOU to SUCCEED!!! Session 1 Workshop 1. Work Place Professionalism a) First Impressions b) Appropriate dress c) Grooming/hygiene/tattoos/piercings d) Interview Skills e) Attitude Check/Maintain a Positive Attitude 2. Work Place Ethics a) Dependability (punctuality/promptness) b) Responsibility/ownership/learn from mistakes c) Time Management/staying productive/taking initiative d) Information Privacy 3. Work Place Communication a) Asking for help/Following Directions b) Appropriate Language on the job c) Properly Communicating Problems d) Teamwork/Getting along with others 4. Career planning and discovery with O*NET or PESCO results 5. Participant Responsibilities a) Review Youth Survival Guide Session 2 Workshop 6. Career Exploration a) b) Career Researching i. Career Exploration with O*NET ii. Career Exploration with EDD Labor Market Information iii. Career Exploration on job search website How to fill out a Job Application 7. WIA Youth Personal Profile 8. Your Academic and Career Portfolio a) Must include: i. ii. iii. Personal Profile Resume Master Job Application Session 1 Workplace Professionalism Workplace Professionalism “First Impressions” How long does it take for a potential employer to make a decision about you? • A 10 Seconds • B 2 Minutes • C 1 Hour • D 1-2 Days Workplace Professionalism “First Impressions” Recent studies show that people can make an unconscious decision about you within the first 10 seconds of meeting you – so you have to make it count! How are good first impressions made in those first 10 seconds? • • • • • • Appropriate Dress Good Grooming and Hygiene Only Appropriate Piercings No Visible Tattoos Good Eye Contact Firm Handshake Workplace Professionalism “First Impressions” The Importance of Phone and E-Mail Phone Messages • What is an appropriate voice message? • Do you have a voice mail message? • Do you have a reliable contact number? E-Mail Accounts • What is an appropriate e-mail account name? • Do you have an e-mail account? Workplace Professionalism “Appropriate Dress” • Varies by worksite. • During your interview and on your first day of work, it is a good idea to “over-dress” until you find out what is appropriate for your worksite. • Generally, your dress should reflect the type of work you are doing – form follows function. • Office environment: • Men • Women • Outdoor environment • Women • Men • Customer Service/Retail • Men • Women Workplace Professionalism “More First Impressions” Who would a professional company rather hire? OR Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings” 1. Minimal cologne/perfume 2. Brushed teeth/fresh breath 3. Well groomed hairstyle 4. Minimal jewelry Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings” • No gum, candy, or other objects in your mouth. • This includes tongue piercings which can distract employers during an interview • No visible body piercings beyond conservative ear piercings for women. • No body odor. • Clean and trimmed fingernails. • Tattoos need to be covered: • Long sleeve shirts and pants, turtlenecks/scarves. Workplace Professionalism “The Interview” • Things to remember • • • • • • • Do not lie on your résumé Know your resume Do not assume that you are running the interview Leave out unrelated or unnecessary information Stay off your cell phone Stay focused and answer the question asked Remain calm Workplace Professionalism “The Interview” • Tips on being successful • Appropriate Dress • Remember that your interview starts from the moment you walk in the door. • Stay relaxed • Firm handshake • Eye contact • Ask questions • Be confident Workplace Professionalism “The Interview” • Sample Questions • • • • What is your biggest weakness? Why should we hire you? Why do you want the job? Tell me about yourself. Workplace Professionalism “Interview Skills” • • • • • • • • • • Look sharp Be on time Do your research Be prepared Show enthusiasm Listen Answer the question asked Give specific examples Ask questions Follow up • Interview Checklist and Interview skills handout Workplace Professionalism “Attitude Check/Maintain a Positive Attitude” Check your attitude at the door! This Not That Workplace Ethics Workplace Ethics “Dependability” Attendance / Schedule • • • Why is it important to be at at your worksite when you’re scheduled? Is it acceptable to call just before your shift starts and not show that day? Who do you report to / contact if you’re not going to be there? Punctuality / Promptness • • • How many minutes are you allowed to be late? When should you arrive at work? What time should you leave? What if you get stuck in traffic and are running late. What should you do? Honesty / Integrity • • When would honesty be challenged in the workplace? Is it okay to tell “a little lie” if it doesn’t hurt anybody? No Excuses • Excuses are not acceptable. Own up and take responsibility for your actions or inactions. Workplace Ethics “Responsibility” Employer’s expectations • • Learn from your mistakes • We all make mistakes. How can you learn not to repeat them? Constructive criticism • What does the employer want from you? Learn your job duties and guidelines. Follow directions. What is feedback? How can it make you a better employee? Making the right choices • Give examples of good and bad choices you’ve made. If you had made a different decision, would it have changed the outcome? Workplace Ethics “Time Management” Staying Productive / Keeping Busy • • Taking Initiative • If you notice something needs to be done – do it. A valuable employee finds ways to make improvements or assist in some way without being asked. Completing Tasks • There is always something to keep you occupied. If you finish the task, what should you do? Complete work that is assigned to you in a timely manner. Get it done. Don’t wait until the last minute to finish. Use your work time efficiently. No Visitors / Phone Calls • At no time is it acceptable to receive phone calls, text messages or visitors on your employer’s time. It is not acceptable to ask others, customers or coworkers, for their names and/or phone #’s while at work. Workplace Ethics “Information Privacy” Confidentiality • • Personal information • • Maintain a professional online/social media appearance Never offer to give out anyone’s name, address or phone numbers. Don’t gossip • You are entrusted with private information. Can you keep secrets? Gossip can hurt and embarrass others. Don’t do it. Identity theft • Be careful when asked questions in person, by phone or on the internet. Workplace Communication Workplace Communication “Asking for Help/Following Directions” Following Directions: Being able to follow directions at work could make the difference between losing your job or being successful. Even though it sounds like a simple task, there is more to following directions than meets the eye. Understanding the Task • • • Verbally repeat the task back as you understand it . Ask Questions (How or What, not Why questions). If it is complicated, ask for a demonstration. Be Efficient • • • Get Started as soon as you understand the task. Do your best job Work as quickly as you can, while still doing it right. Taking Initiative • • • Think on your feet. What’s next? Work at work. Workplace Communication “Appropriate Language on the Job” The Importance of Non-Verbal Communication Words Tone of Voice Body Language Workplace Communication “Properly Communicating Problems” What To Do When You Don’t Know What to Do. “Houston We Have a Problem” Unexpected things happen all the time. Do you know what to do when you don’t know what to do. Who do you call? What is the Problem? • Define the Problem: • Is the problem at Work or Outside of Work? • How Does it affect your Work? Who Do You Contact? • Worksite Supervisor • AYOS Staff When Do you Contact Them? Workplace Communication “Teamwork/Getting Along with Others” What is Teamwork?? Discuss and Define Teamwork • What does teamwork mean to you? • Describe examples of teamwork • Have you ever done a group project? • Was it successful or not? • WHY or WHY NOT?? Career Planning and Discovery Take O*NET or PESCO Participant Responsibilities Review Youth Survival Guide Session 2 Employment Planning Career Exploration So what do you want to do with your life? Career Exploration with O*NET Online • Visit www.onetonline.org • Browse occupations you are interested in • Research Individual Jobs for: • • • • Common tasks performed Education required Median wages Projected growth Career Exploration Getting Registered • Centralvalleyjobs.com •Monster.com •Careerbuilder.com •Caljobs.ca.gov •Indeed.com Career Exploration Career Exploration with EDD Labor Market Information and Occupational Guides: • Visit http://www.labormarketinfo.edd.ca.gov/ • Visit http://www.labormarketinfo.edd.ca.gov/occguides/Search.aspx Career Exploration “Job Applications” Role of the Application: -Creates a first impression. -Advertises your skills. -Screens you in … or out! -Sets interview agenda. Career Exploration “Job Applications” DO’S FOR APPLICATIONS Do read the application first. Do use a blue or black pen. Do print neatly and completely. Do have a phone number. Do have permission from three references. Let’s Fill Out A Job Application! Do use 'open' or 'negotiable' for salary desired. Do know position wanted. Do list ALL skills and abilities. Do sign your name. Do SELL yourself. WIA Youth Personal Profile Your Academic and Career Portfolio Ready, Set, Work! Achieve your Goals! Go for Excellence!! A journey of a thousand miles must begin with a single step!