Transcript Premium Channel and Saturn

GMPP/MRP
2010 Overview
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Product Line-up
Mechanical Coverage
Maintenance Coverage
Additional Programs
Major Guard
Smart Care
GM Certified Used
Vehicles (GMCUV)
Value Guard
Smart Care Divisional
Upgrade (Wraps)
Basic Guard
Goodwrench Care
MRP Limited Warranty
Program – 3/3
Powertrain Limited
Warranty
Smart Protection
OLM Care
2010 GMAC Confidential. All Rights Reserved
Medium Duty Truck
(MDT)
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General Details:
GM Dealerships
Affiliated Non-GM Dealerships
GM Protection Plan sold on both GM
and Non-GM vehicles
MRP (Mechanical Repair Protection sold
on both GM and Non-GM vehicles
New
Used
In service up to and including 12 months
AND 12,000 odometer miles
In service beyond 12 months OR more
than 12,000 odometer miles
Coverage begins: Agreement
Purchase date and odometer mileage
at agreement purchase date
Coverage begins: Warranty start date
and 0 miles
GMPP, MRP, MDT, Certified Out-ofwarranty, Smart Care, Smart Care
Divisional Upgrades and OLM Care
In Warranty Certified Vehicles
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Major Guard
 Mechanical Repair Coverage:
– Comprehensive mechanical repair coverage, except for a short list of excluded components.
 Alternate Transportation Coverage:
– Pays to rent a replacement vehicle or public transportation
– ($35/day, 5 day max; Parts delay increased coverage to 8 days)
– Two or more manufacturer’s labor time guide hours
– Or, Inoperable and must be kept in the repair shop overnight
 Towing and Road Service:
– Any disablement of a vehicle
– Use toll-free roadside assistance telephone number for NO out-of-pocket expenses
– $75.00 max ($50.00 sales prior to 10-1-07)
 Trip Interruption on Plans sold after 1-1-09:
– Lodging and meal allowance when breakdown incurs more than 100 miles from home and has not
arrived a final destination.
– $150 per day max. 5 day max.
– $0 DEDUCTIBLE
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Value Guard
 Mechanical Repair Coverage:
– Provides coverage for specified components within 9 major areas:
– Engine (Gasoline/Diesel); Fuel Delivery Components; Steering Components;
Transmission/Transaxle: Front/Rear-Wheel Drive Components; Electrical Components: Front
Suspension; Vehicle Manufacturer-Installed Air Conditioning Components; and Braking
Components
 Alternate Transportation Coverage:
– Pays to rent a replacement vehicle or public transportation
– ($35/day, 5 day max; Parts delay increased coverage to 8 days)
– Two or more manufacturer’s labor time guide hours
– Or, Inoperable and must be kept in the repair shop
 Towing:
– Reimbursement for towing related to any covered part and/or component failure
– $75.00 max ($50.00 sales prior to 10-1-07)
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Basic Guard
 Mechanical Repair Coverage:
– Basic protection for lat-model vehicles
– Provides coverage for specified components with 4 areas:
– Engine (Gasoline/Diesel); Fuel Delivery Components; Transmission/Transaxle: and Front/RearWheel Drive Components
 Towing:
– Reimbursement for towing related to any covered part and/or component failure
– $75.00 max ($50.00 sales prior to 10-1-07)
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Smart Protection:
 Exclusively for GM Lease customer.
 New GM Vehicles in service less than 12 months and 12,000 miles…sold by GM dealers only.
 Term and mileages designed to match popular vehicle lease terms
– Up to 48 months / 80,000 miles.
 Major Guard level coverage:
– Comprehensive Mechanical Repair Coverage:
– Alternate Transportation Coverage:
– Towing and Road Service:
– Trip Interruption:
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Smart Care & Smart Care Divisional Upgrade (wrap):
 Maintenance:
– Routine oil changes
– Oil filter replacement
– Chassis lubrication
– Tier rotation
 Sold as stand alone or with GMPP Mechanical coverage
– Sold by any dealer
– Sold on any eligible vehicle
– Vehicles must be on the Rate Classification Guide and meet all other eligibility standards to be
eligible for coverage
– Vehicles within 10 model years and less than or equal to 100,000 odometer miles
 Upgrades sold on GM-issued 24/30 or 36/45 Smart Care Divisional Plans ONLY
– Upgrades must have the same effective date as the GM-issued Divisional Plan
– Applicable promotion code must be entered
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Goodwrench Care:
 Maintenance:
– Oil change and Oil filter replacement Sold in fixed services options:
– 2, 4, 6, 8 or 10
– Sold as a stand alone product or with a Mechanical product
– Vehicles within 10 model years and less than or equal to 100,000 odometer miles
 Plans sold have a fixed reimbursement level.
– $20.00
– $45.00
– Check vehicle rate group for reimbursement amount eligibility
 Service Expiration:
– 4 years after their purchase date
– Non-transferable
– Non-cancelable after 60 days or after the first service is delivered
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OLM Care (Oil Life Monitor):
 Maintenance & Inspections:
– Oil change and Oil filter replacement
– Maintenance I or II inspections
– GM Simplified Maintenance I (MI) and Maintenance II (MII) Inspection Schedules
 Eligibility:
– GM Dealerships only and service must be done at selling dealer reimbursed at the Tier purchased
– Cadillac, Chevrolet, Pontiac, Buick, GMC and Saturn
– GM Vehicles equipped with GM’s Oil Life Monitor (OLM) system
– Current + 10 MY and appear on the current Vehicle Classification Guide
– Less than 100,000 odometer miles
 Parameters
– $0 deductible
– Three (3) Tier Price structure based on dealer’s desired reimbursement rates
– Coverage/Frequency of service intervals will be based on the OLM system.
– Transferable & Cancellable ($50) fee will apply where applicable
– No surcharges
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OLM Care (Oil Life Monitor):
Maintenance I (MI)
Maintenance II (MII) EVERY THING UNDER
MI INCLUDING:
Change Oil and Filter, Reset OLM System
Lube
Visually check for any leaks or damages
Inspect Suspension and Steering Components
Rotate tires an check tire inflation pressures
and tire wear
Inspect Engine Cooling System
Inspect Brake System
Inspect Wiper Blades
Check Engine Coolant and Windshield
Washer fluid Levels adding fluids as needed
Inspect Restraint System Components
Lubricate Body Components
Inspect Throttle System
Inspect Engine Air Cleaner Filter
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GM Certified Used Vehicles (GMCUV):
 GM Dealer:
– Enrolled in both GMCUV and GMPP program
– Actively selling GM Certified Used Vehicles
 Vehicle Eligibility:
– In-Warranty:
– Within bumper-to-bumper (36/36) or (48/50 2006 MY and newer Buick)
– Coverage starts at Warranty Start Date and at 0 miles
– Out-of-Warranty
– Beyond bumper-to-bumper
– Current MY plus 5 prior MY
– Less than or equal to 75,000 miles
– Coverage starts at time of purchase and current odometer miles
– For a list of ineligible vehicles – Operations Guide GM Certified Brands – GM Certified Used Vehicles
 Vehicles must pass the GM Certified Inspection Process and in full compliance with certification
standards.
– Vehicles sold and reported to GM as a GM Certified Vehicle
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MRP Limited Warranty Program:
 3 Month / 3,000 mile Powertrain Limited Warranty
 Dealer’s must elect to participate in program
– All eligible used vehicles will have 3 months / 3,000 mile Powertrain Limited Warranty coverage.
 Eligible Vehicles:
– Current MY + 10 prior MY
– Less than or equal to 100,000 miles
– Appearing in Rate Classes A0 – D9 and eligible for GM Protection Plan/MRP coverage
 Coverage:
– Gasoline Engine, Diesel Engine, Transmission/Transaxle, and Front-/Rear-Wheel Drive
 Buyer’s Guide:
– Dealers must prepare, fill in as applicable and display in accordance with Federal Law.
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Medium Duty Truck (MDT) :
 Any dealership with a valid GM Protection Plan/MRP Dealer Participation Agreement can sell
GMPP MDT product.
 Coverage levels:
– Powertrain Plus
– Engine and Transmission Only
– Engine Only
– Only components listed are covered. See Admin. Guide section 13 or eStore for details.
 Eligibility:
– GM Chevrolet and GMC
– C, T, & W – Series (Including Chevrolet Kodiak and GMC Topkick) MDT
– Purchased within 12 months and 12,000 miles of warranty start date & 0 miles.
 Registration:
– Completed and mailed to NAMSC. MDT’s cannot be entered through Order Workbench. (OWB)
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Dealer Override Commission Program:
 Optional Program
 Designated Management Incentive
 Price Book
– Standard Printed F&I Books in $50, $100, $150, $200 Increments
– Other non-Standard amounts could be accommodated
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ThePowerofZero.com
Overview
Benefits
•Online portal for F&I professionals
•Free resource hosted by SPP
•SPP University delivers 24/7 access to VSC
selling techniques, webinars and SPP
marketing collateral
•Deliver customized training to large
numbers of people across multiple sites
•Easy to access training on SPP’s programs
•Reinforce GMAC training and messaging
at the dealer level
•Secure site requiring user registration
•Ability to link from internal GMAC sites
Opportunity
Screen Shot
•SPP can create GMAC-specific section of
site
•Provide customized GMAC F&I training
materials via site
•Store recent training presentations and
collateral online for F&I professionals to
access
•Leverage SPP promoting of site – no need
for additional promotional spend
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Registration/Billing/Claims:
 Contract Registration:
– OWB – dealer retains the original
– Manual registration (MDT & Non-GM dealers) – mail original to NAMSC
 Dealer Billing – only contracts processed and accepted
– GM Protection Plan
– Open Parts Account
– MRP
– MIC form 1835M – Statement of Unpaid Premiums
 Claim Procedures
– CARES – Claims Auto Response Entry System (GM Dealers)
– WINS – Warranty Information Network System
– Global Warranty Management (GWM) will be replacing WINS by April, 2010
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GMAC Insurance Rewards:
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Reinsurance:
 Vehicle Service Contracts (VSC)
–
Dealer Owned Company
–
– GMPP / MRP
– Vehicle 1 / Repair Advantage
Super Captives (Class A GM Shares and Class B Non-GM shares)
– Motors Mechanical Reinsurance Company (MMRC) – Dividend Paying Entity
– General Mechanical Reinsurance Company (GMRC) – Deferred Income Entity
– Dealer Mechanical Reinsurance Company (DMRC) – Deferred Income Entity
 Guaranteed Asset Protection (GAP)
–
Dealer Owned Company
–
Super Captive (Class C GAP Shares)
– Motors Mechanical Reinsurance Company (MMRC) – Dividend Paying Entity
– General Mechanical Reinsurance Company (GMRC) – Deferred Income Entity
– Dealer Mechanical Reinsurance Company (DMRC) – Deferred Income Entity
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Reinsurance (continued):
 Common terms & conditions for VSC & GAP (GMPP/MRP and RA):

Premium Cession
75% Written / 25% Earned

Ceding Commission
20% of Ceded Premium

Federal Excise Tax
1% of Ceded Premium (Super Captives Only)

Cessions
Calendar Quarter

Reinsurance Security
Security provided in form of Regulation 114 trust fund or LOC
 Common terms & conditions for VSC V1 program are:

Premium Cession
100% Written

Ceding Commission
10% of Ceded Premium (8% Fee and 2% Premium Tax)

Federal Excise Tax
Dealer Owned Exempt

Cessions
Calendar Month

Reinsurance Security
Security provided in form of Regulation 114 trust fund or LOC
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e-Store:
 Enrollment process:
– Account Services
Team in Southfield,
MI
– 877-357-8477
– Option 6
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GMAC
THANK YOU!
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