Transcript QPR ScoreCard Presentation - Tranzen Consulting

QPR ScoreCard
QPR Software Plc
through TranZen Inc.
[email protected]
www.qpr.com
Why Executing the
strategy with Balanced
ScoreCard gives
Tremendous results?
• ”90% of organizations fail to
execute their strategies.”
• ”95% of the typical workforce
don’t understand their
organization's strategy.”
• 70% of organizations do not link
middle management incentives
to strategy
(Dr.David P. Norton, 2002)
www.qpr.com
Link vision to measures
Where is the
organization going?
How do we get there?
VISION
STRATEGY
Vision targets
Overall
targets
What do we have
to do well?
CRITICAL
SUCCESS
FACTORS
Strategic
targets
How do we measure
that it goes well?
INDIVIDUAL
MEASURES
Operative
targets
Action Plan, Comments
www.qpr.com
Balance the perspectives
Financial
Yesterday
Today
If we succeed financially,
how will we look to our owners?
Customer
Process
To achieve the vision,
how must we look to
our customers?
To satisfy our
customers, in which
processes should we excel?
Tomorrow
Development
Employees
To achieve our vision, how can we
secure that our performance is
continuously improved?
To achieve our vision, how can we
ensure that our employees are
continuously developed and being
positive?
www.qpr.com
The benefits of Balanced
ScoreCard (1)
• Implements strategy
– Strategy becomes part of every day actions
– Strategy becomes the property of every employee
• Communicates targets
– Increases efficiency by clarifying targets
– Increases motivation (when connected to bonus system)
– Increases commitment - if you don't understand, you can't be
committed
www.qpr.com
The benefits of Balanced
ScoreCard (2)
• Target-setting is done from every perspective
– Balanced follow-up on performance
– Enables quick reaction to changes
• Identifies business drivers
– Moves the focus from financial figures to those figures that really
guide the business
– Management focus is transferred from has-been-done
management to will-be-done management
• Enables fast reaction to changes
www.qpr.com
QPR ScoreCard is used to...
PLAN – form a winning strategy and align objectives
with the strategy
IMPLEMENT – Implement the Balanced ScoreCard
methodology efficiently
COMMUNICATE – Communicate the strategy and
targets effectively to all employees
COMMIT PEOPLE – People align their own activities
with the strategy and achieve better results
www.qpr.com
Benefits from Day One
• ”I can save time, save money, and make
money from the very beginning.”
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Low level of IT support needed
Easy to learn, develop and utilize
Scorecards are instantly visible in the web
Effective goal deployment from the very
beginning
www.qpr.com
High Return on Investment
• ”QPR ScoreCard works - I can make money with it!”
– Payback time less than a year
– ROI 133% / year
– Remarkable time-savings
 Top management decision-making process becomes more
efficient
(Ben Patterson, Unisys)
www.qpr.com
Commit People on
Organizational Targets
• Efficient web deployment with interactive
user interface
• Personalized content with QPR Portal
• Integrate the system into everyday tasks
and operations
• ”Push” information via e-mail
www.qpr.com
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10.000+ users in 500+
organizations
• Swisscom
Unisys
American Red Cross
Finnair
Fortum
HEX
DST Systems
Electrolux
RAG INFORMATIK GmbH
Spenncon AS
BAX Global
I.D.C. Holding
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Astra Zeneca
Arla Foods
Stora Enso
Grafobal
Spinea
Celero Support
NCC
SCC Viatek
US Marine Corp.
The Finnish Defence
Forces
4th Q 2002, UNDP announced the implementation of QPR BSC for over 100 offices worldwide
www.qpr.com
QPR ScoreCard 7.2
Introduction
Collaborative Management Software
Committing People to Objectives
www.qpr.com
QPR ScoreCard
Collaborative Management Software Committing People to
Objectives
Create Strategy
Awareness
 Performance mgmt Web Portal
 Strategy Maps
 Strategy documents
Integrate Performance
Management to
Your Organization
 Design & Communication of
Management Processes
 Links to documents & applications
Execute Strategy
 Cascading Scorecards
 Warnings and E-mail alerts
 Personal Scorecards
Commit People to
Objectives
QPR
ScoreCard
 Clear, quantitative target setting
 Personalization of BSC information
 Interactive feedback & action planning
Monitor, Analyze &
Benchmark
Performance
 Data visualization & trends
 Consolidation & Drill-Down
 Briefing Booklets
 Reports
www.qpr.com
Collaborative Management
Software
Collaborative Management (QPR 7)
Corporate Performance Management (CPM)
QPR
Collaboration
Portal
QPR
ScoreCard
QPR
ProcessGuide
Performance
Management
Process
Management
Integration
CRM
Reporting
Budgeting
Workflow
automation
ABC
ERP
Legacy
systems
www.qpr.com
QPR 7 is the leading
Collaborative Management
Software
Management based on:
QPR 7 supports:
Action
Decision

Focused feedback,shared Best
Practises, aligned actions, alerts
Insight
Collaboration

Focused feedback, shared Best
Practises, risk identification
Knowledge
Communication

Strategy maps, process maps, Briefing
Booklets, personalized informations
Information
Structuring

Measures, documentation, detailed
process maps
Data
Collection

Distributed data gathering, Integration
www.qpr.com
Benefits of QPR 7
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Interactive - Commit People to Objectives
– Strategy-driven action
– Set targets and achieve them
– Communicate through action planning and commenting
Efficient - Get results fast
– Easy and quick modeling of scorecards
– Visual and clear presentation
– Up-to-date information delivery on the web
– Email alerts for quick reaction time
Flexible – Meets Your Needs
– Customizable terminology and graphical symbols
– Scalable from standalone to corporate level
balanced scorecard application
Cost Effective – Enjoy Low TCO and Fast ROI
– Less reporting, better information
– Automatic updates from variety of data sources
– Spend less time in measuring and more time in analyzing
www.qpr.com
Deploying QPR ScoreCard
BSC Developer
BSC Owner
Interest Group
/ Stakeholder
 Create strategy maps
 Create scorecards
 Define measures
 Set up consolidations
 Manage Users rights
 View and analyze
 Update values
 Create comments
 Create action plans
 Upload Documents
 Review performance
 Analyze strategy
 Create action plans
 See strategy in action
QPR ScoreCard D-Client
QPR Collaboration Portal
QPR Collaboration Portal
www.qpr.com
Managing the whole
Organization
www.qpr.com
Web based Management
Portal
All Strategy and Process knowledge delivered through one easy to use Web
Portal
www.qpr.com
Communicate Strategy with
Web Enabled Strategy Maps
www.qpr.com
Consolidated information with
drill-down
www.qpr.com
Set Clear Targets, Follow-up with action
planning and commenting
www.qpr.com
Powerful Personalization of
Portal
•
Public bookmarks
•
Personal home
and default pages
•
My Responsibilities
•
Customizable
analysis view
www.qpr.com
•
Web-based Discussion &
Action Planning with File
Attachments
True intercative feedback
channel!
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Give comments, analyse
performance, create and assign
action plans.
•
Break down action plans to
tasks. Attach project plans to
your action plans.
•
Gather & distribute best practise
lessons
www.qpr.com
Web-enabled Briefing
Booklets (1)
www.qpr.com
Web-enabled Briefing
Booklets (2)
Creating a booklet:
1. Browse and "shop" for the desired content
(Add to Basket)
2. Create booklet and pages
3. Place content from basket on pages
4. Publish booklet
Reading a booklet :
1. Open booklet notifications email and click on link
2. Turn page
www.qpr.com
Fast Reaction with Email Alerts
www.qpr.com
QPR Portal: My Measures
www.qpr.com
Fully customizable
measurement system
What to measure?
How to
measure?
How often?
www.qpr.com
Automated and scheduled measure updates
www.qpr.com
Cascade Scorecards to Entire
Organization
www.qpr.com
Risk Management
• Risk identification
• Risk classification
• Impact assesment
• Risk mitigation
• Risk mgmt
documentation
www.qpr.com
Detect Exceptional
Performance with Warnings
www.qpr.com
Fully customizable measurement
system
What to measure?
How to measure?
How often?
www.qpr.com
Accelerate implementation
using Measure Library
www.qpr.com
Online Resource Centre and
User Community usernet.qpr.com
www.qpr.com
QPR Collaboration Portal
Inter-/Intra-/Extranet
Corporate Network
ERP
CRM
SCM
QPR Application
Server / Web
Application Server
QPR Collaboration Portal
Documents
DB
(SQL, Oracle, …)
QPR SC Development Client
www.qpr.com
QPR ScoreCard - Integration
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User Interface Integration
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Linked Reports (e.g. Crystal Reports, Business Objects etc.)
Linked documents (e.g. MS Office)
PIM Applications (e.g. Lotus Notes, MS Outlook)
Portals (e.g. Corporate Intranets)
Data Integration
– Data imports from ERP-, CRM-, Financial Systems
(e.g. SAP, Siebel, Peoplesoft etc.)
– Cross application reporting
(e.g. Crystal Reports, Business Objects etc.)
•
User Management Integration
– LDAP / Windows NT / Active directory Integration
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QPR API (Application Programming Interface)
www.qpr.com
Why QPR ScoreCard ?
www.qpr.com
BSC Software Classification
(source: Gartner
Group)
Corporate Performance
Management Suites
Broad
Full Integration
(Closed Loop)
QPR ScoreCard
Scope of
implementation
Degree of
integration
Low
(Analytical)
Focused
Balanced Scorecard
Applications
Low
Business Intelligence
Tools
Required IT Support / Skills
Required Customisation
High
www.qpr.com
What do I get?
The Key Benefits of QPR ScoreCard
Communicate Targets Effectively
QPR ScoreCard
•
Efficient web
deployment
•
Personalized
information
•
•
Customizable to
customer needs
”Push” information
with e-mail alerts
• Low IT overhead
PBViews
SAP
Hyperion
Oracle
MS Office
• Fast building of
scorecards
• Easy-to-use
• Automatic web
delivery
Short Time-to-benefits
www.qpr.com
How does it work?
The Key Features of QPR ScoreCard
Scalability
QPR ScoreCard
•
Scales down to
standalone usage
• ”MS Office”-style
clients
•
Scales up to
corporate wide usage
• Intuitive web interface
•
•
Large amount of
users, large models
Available as ASP
PBViews
Hyperion
SAP
Oracle
• Easy to install
• Personalized
information in the web
MS Office
Ease of Use
www.qpr.com
Does it work (in the future too)?
Vendor and Technology
Vendor Commitment
QPR ScoreCard
• Big enough
(QPR has a good size)
PBViews
• Any major web
browser
• Small enough
(to be flexible and
agile)
• Right product mix
(important one, but
not the last straw)
• ”Windows –
independent”
technology
• Any major web server
• Any major database
Hyperion
SAP
Oracle
MS Office
• Integrate seamlessly to
corporate intranet
Open, independent application
www.qpr.com
How much does it cost?
Financial Justification
Low Total Cost of Ownership
QPR ScoreCard
PBViews
•
Fast implementation
•
No IT maintenance
work
•
License cost is a
small fraction of
TCO
• Direct financial
savings in data
gathering and
reporting
MS Office
• The benefits of BSC
Hyperion
Oracle
• Committed people
make huge impact on
business success
SAP
High Return on Investment
www.qpr.com
User Types
• Utilizers
– DECISION MAKERS ARE IN THIS CATEGORY!
– Web Client
• Developers
– Model builders
– DClient
• IT Administrators
– Install and administrate the system
Share of users by type
Utilizers
Developers
IT-Admin
www.qpr.com
Why Executing the
strategy with Balanced
ScoreCard gives
Tremendous results?
• ”90% of organizations fail to
execute their strategies.”
• ”95% of the typical workforce
don’t understand their
organization's strategy.”
• 70% of organizations do not link
middle management incentives
to strategy
(Dr.David P. Norton, 2002)
www.qpr.com