Transcript Slide 1

Florida Department of Transportation
ITS Performance Measures
Breakout Session 2 – Elizabeth Birriel, P.E.
1
FDOT Systems Operations Program
ITS Performance Measures
• Output Performance Measures
 Total Annual 511 Calls
 Service Patrol / Road Ranger Stops
 ITS Miles Managed
2
FDOT Systems Operations Program
ITS Performance Measures
• Outcome Performance Measures
 Incident Duration
 Travel Time Reliability
 Customer Satisfaction
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Total Annual 511 Calls
• Providing information thru:
 511 IVR
 FL511.com website
 511 iPhone app
 My Florida 511 Personalized Services
 511 Twitter Feeds
• Tracking monthly 511 calls and personal alerts sent (via
email, text and phone)
• 1.8 million calls to FL511 from July 2011 to June 2012
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Service Patrol / Road Ranger
Stops
• Primary mission is to support emergency response
personnel during incidents by establishing Maintenance
of traffic (MOT) during incident
• Provide service to disabled vehicles
• From July 2011 to June 2012, there were 391,100 Road
Ranger stops statewide
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ITS Miles Managed
• Tracking deployment progress on annual basis:
 Centerline mileage counted must meet conditions
such as:
Traffic probes and/or sensors
Real time incident response capabilities
Real time traffic data availability to FDOT
• At the end of June 2012, 1,258 miles are managed by
ITS. This represents 59.7 % coverage of limited access
Florida Intrastate Highway System
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Incident Duration
• FDOT Open Roads Policy – goal to clear roadways
within 90 minutes of the arrival of first responding officer
• Roadway Clearance Duration consists of :
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Notification
Verification
Response
Open Roads duration
• Average FDOT Roadway Clearance Duration from July
2011 to June 2012 was 46.78 minutes
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Travel Time Reliability
• Measure and track the variability of roadway congestion
using Buffer Time Index
• Measure and track the congestion level using the Travel
Time Index
• Looking for easier form of measuring reliability
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Customer Satisfaction
• Survey customers every 2 years regarding their
knowledge of ITS and tools such as 511
• Measure their satisfaction levels with the information
received from various forms
• Measure how willing they are to change behaviors once
informed of traffic conditions
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Questions?
Elizabeth Birriel, P.E.
ITS Program Manager
Florida Department of Transportation
[email protected]