Transcript Sales Proposal
Delacon's Phone Lead Tracker
August 2008
How it Works
Each one of your clients on your website is given a 1300/1800 number that is placed on their listing.
This number pushes the call to Delacon’s hosted IVR which answers the call with the following message:
“Transferring you to abc company now…”
The call is then transferred to the relevant client.
How it Works
Your client's phone then rings and using the call whisper feature, your client will hear,
“Another lead from 'abc company'…”
Once the whisper is completed the call commences.
How it Works
An email is sent at the completion of every call received by your client. The email contains the following information: • Call result – Answered, unanswered, busy etc.
• Phone number that the call came from (this is provided even if the caller hangs up before speaking to anyone).
• Time and date of the call • Duration of the call (optional)
Message Collection
If your client missed a call because the line is busy or engaged, the IVR will take a voice message and automatically send the message as a sound file to a specified email address.
How it Works
How it Works
The emails are extremely powerful.
• The emails conclusively demonstrate ROI • The emails display the caller’s phone number, even if they hang up before being answered or without leaving a message • The emails reinforce branding through frequency
How it Works
Web Interface
Delacon provides a simple web interface that allows you to add or remove your clients as required, and you can have multiple email addresses to send the emails to.
Client List Delete
X X X X X X X X X X X X
Name ID DID 1300 Number
Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit AJ Holdings Look at me How are you?
Shop on the Cnr Love My Job Can you hear me EWE 656 121 453 154 EYE 164 ETE ETE 806 LDH 898 Somewhere Welcome There is life THB 840 VSL 302 BSL 413 New Company Kissing Cousins HLS 736 GWL 192 Revenge is Sweet YBL 202 9235 2536 1300 151 121 9236 1243 1300 151 121 9536 1363 1300 733 436 9454 1326 1300 739 176 9456 1346 1300 765 164 9431 4364 1300 746 134 9434 9137 1300 731 493 9734 3479 1300 431 461 9731 7316 1300 764 137 9716 1634 1300 494 431 9431 6713 1300 914 734 9731 6431 1300 431 676
Termination Email Address
02 9565 1236 02 9484 4693 02 9464 1363 02 9487 4364 02 9463 7934 02 9763 4345 02 9434 1376 02 9734 1346 02 9731 4354 02 9713 1643 02 9731 6611 02 4791 3464 [email protected]
cnr@shopon thecnr.com
ronald@i canhear.com
How it Works
Reporting
Delacon can upload daily call records so that you can bill and report the call information to your network.
Number From
+61 8337 4654 +61 5333 5956 +61 5898 5963 +61 5487 1213 +61 5484 4546 +61 4846 4846 +61 4847 4846 +61 5487 1346 +61 4745 4313 +61 4846 4846 +61 5487 1213 +61 5898 5963 +61 4846 4846 +61 8337 4654 +61 4846 4846 +61 4745 4313 +61 5487 1213 +61 5487 1213 +61 5487 1213 +61 4846 4846 +61 4847 4846
1300 Termination Point Date
1300 465 557 +61 9435 1362 2008 06 17 1800 562 869 +61 9436 1673 1300 454 684 +61 9456 4361 2008 06 17 2008 06 17 1300 151 454 +61 9431 9433 1300 145 487 +61 9431 4943 1300 147 454 +61 9746 9761 1300 134 843 +61 9431 8461 2008 06 17 2008 06 17 2008 06 17 2008 06 17 1300 167 484 +61 9475 9416 1300 154 464 +61 9487 7974 1300 147 454 +61 9761 6453 1300 151 454 +61 9748 4613 1300 454 684 +61 9715 8461 1300 147 454 +61 9718 1151 1300 465 557 +61 9748 1641 1300 147 454 +61 9744 4846 1300 154 464 +61 9748 4151 1300 151 454 +61 9484 1516 1300 151 454 +61 9417 4784 1300 151 454 +61 9484 7484 1300 147 454 +61 9748 1516 1300 134 843 +61 9484 1545 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17 2008 06 17
Time
13.45
13.54
13.59
14.34
14.56
15.05
15.34
15.45
16.04
16.23
16.24
16.25
16.45
16.49
16.51
16.58
16.59
17.01
17.05
17.07
17.17
23 32 2.46
43 53 3.32
32 8 1.13
Duration Result
45 answer 0 67 no answer answer 3.46
1.23
0 43 answer answer no answer answer 34 4.53
0 46 1.56
answer answer answer answer answer answer answer normal answer answer answer busy answer answer
ID
WBT 383 NDB 750 NBD 393 ACA 585 HDH 434 GYF 767 HGP 043 TEB 424 YTZ 436 WTW 978 HDO 725 OPS 731 YDO 737 DBD 292 BCB 494 KFK 794 OTO 969 PND 134 UEN 546 USN 736 QVS 854 No No No No No No No No No No No Yes No No
Email with voice message sent
No No No No No Yes No
Other Features
Due to the flexibility of the solution and our in-house expertise Delacon can customise the Phone Lead Tracker as required. Some other features that you may want to consider are offered below: • Individual client interface will allow you to: Set time of day routing Select where you would like emails and messages to be sent (there is no limit on how many email addresses we send to) Personalise your message bank • sms notification of calls and/or voice messages • Touch-to-Talk • Speech recognition
Benefits of using Delacon
• Proven solution that is working successfully for many companies • Proven service and after-sale care • Specialist provider of phone lead tracking for the advertising market • Happy to provide volume discounts across the dual arrangement • Our hosted solution means that Delacon maintains the technology and can scale as required.
Questions?
• Time-frame • Customised requirements • Pricing • Where to next...