Transcript Auditing Against ANSI Z15 for a Fleet Safety “Tune Up”

Auditing Against ANSI
Z15 for a Fleet Safety
“Tune Up”
Philadelphia Chapter ASSE
January 31st, 2008
Session Overview
• Why fleet safety programs are not
uniform, and why that is a good thing
• Introducing ANSI Z15
• Using ANSI Z15 as self audit tool
• The key sections of Z15
• Summary
Viva La Difference!
• Not all companies are the same, not
all fleets are the same.
– Regulations
– Legal precedents
– Special exposures to loss
– Special equipment or special cargo
– Highly motivated employees (finding
new ways to get into trouble?)
What IS Common?
• All fleets care about:
– prevention of collisions,
– protection of drivers,
– provision of appropriate equipment, and
– accountability through measurement of
key metrics
And, Everyone Shares This…
Introducing ANSI Z15
• Z15 provides minimum requirements
for workplace traffic safety programs
• Designed for use by any organization
whose employees drive on the job.
• Final approval on February 15, 2006
Introducing ANSI Z15
• Z15 is significant in two ways:
–Scope:
• Covers all workers who drive
• Covers all industries who operate
motor vehicles
–Detail:
• Comprehensive, but also Skeletal
Introducing ANSI Z15
• Since Z15 doesn’t conflict with
existing regulations such as the
Federal Motor Carrier Safety
Regulations (FMCSR), it provides a
complementary set of practices that
can work in harmony with the
regulations.
ANSI Z15 as Audit Tool
• The standard’s format lends itself to
creating a self audit checklist to
examine your current programs and
practices.
The Core of the Standard
• ANSI Z15 separates fleet safety
programs into five key areas:
– Management Policies
– Operational Environment
– Driver Issues
– Vehicle Issues
– Incident Reporting and Analysis
The package also includes supporting information:
Foreword, Definitions/glossary, Purpose statements
The Core of the Standard
A little thin, but the key issues
are there to build on…
Management, Leadership,
Admin, Written Program
Operational Environment
Analysis/Records
Its up to YOU to add the
detail that is unique to
YOUR operation….
Management Policies
• Z15 lists commonly included items:
– Responsibilities and accountabilities
– Organizational safety rules
– Orientation and training
– Vehicle specifications, inspections and
maintenance
– Reward and recognition
– Management program audits
Management Policies
• If your written program doesn’t
include these items, you may want to
investigate why…
– they’ve been omitted (i.e. relevance, no
operational exposure, simple oversight,
etc.) and
– whether your program would benefit
from including them at this time.
Management Policies
If your organization
has never documented
its fleet safety program
elements, Z15 provides
an excellent starting
point.
“Operational Environment”
• The interaction of the driver and the
vehicle are critical to safe operation.
• How does your program address:
– Proper use of restraints
– Driver condition affecting driving duties
(i.e. no driving while physically impaired)
– “Distracted” or “Aggressive” driving
– Permissive use, routing & scheduling
Operational Environment
• How do you measure seatbelt usage
at your company?
Operational Environment
• “Distracted” Driving
• Aggressive Driving
– Cell phone use
– Eating or drinking
– Grooming, Smoking,
Reading
– Passengers, children, pets
– Use of technology (e.g.,
GPS systems and
computers)
–
–
–
–
–
–
–
–
Speeding
Tailgating
Failure to signal
Running red lights/stop
signs
Weaving in traffic
Yelling
Making obscene gestures
Excessive use of the horn
Operational Environment
• Routing and scheduling practices
should factor weather conditions,
traffic congestion and detours are
factored into estimated arrival times.
Operational Environment
• “Operational environment” includes
management directives on when and
how vehicles may be used for
business or non-business purposes:
– permitted personal use, weekend
driving,
– rental car requirements (“is it OK to rent
a convertible sport sedan that offers less
protection during rollovers?”) and so on.
Operational Environment
• Several sample policies are included
with the standard to help
organizations who do not presently
publish policies dealing with the
operational environment.
Drivers
• Drivers are the “heart and soul” of any
fleet safety program.
– Without drivers, vehicles would remain
idle.
– Consequently, this section may
demand your greatest share of time
and attention.
Drivers - Qualification
• The methods of selecting, screening
and training drivers are vitally
important to obtaining ideal results.
– job description
– written application
– investigation of their driving history (i.e.
Motor Vehicle Reports)
– measured against a company derived
benchmark of performance
Drivers - Training
• Initial and ongoing training of drivers
should be tailored to fit the needs and
exposures presented in your
operations.
• Remedial training following collisions
or near-miss incidents.
Drivers – Management of…
• While most companies have spent a
lot of time on driver qualification and
training, one area that many
companies neglect is
“Driver Management”
Drivers
• Driver Management can include any
process designed to ensure that
policies and practices are being
consistently followed by drivers.
One of my personal
favorites =
Drivers – Management of…
•
•
•
•
•
Behavior-safety reports,
Supervisory observations,
Driver profiling through MVR data
Black box recorder data, and
“How’s My Driving?” report hotline
programs.
Andrew Salvadore, Asplundh
• In first year, 25% reduction in claim
costs, 24% reduction in claims/100
vehicles
• 300% increase in
behavioral observations
• As of 2006, 27+%
reduction in claims
frequency
Andrew Salvadore, Asplundh
• Increased driver awareness.
• Chronic “bad” drivers identified and
disciplined (e.g. retrained/skilled,
demoted, terminated).
• Reduced number of 800 calls as our
driving continues to improve.
• Another means of recognizing and
supporting safe behaviors.
Drivers – Management of…
• MVR Monitoring…ATRI study found
that moving violations are a predictable
indicator of increased crash risk.
– (i.e. an improper turn violation increased
the likelihood of being involved in a crash
by 105% as measured against drivers
with no violation).
– Some subscribe to automatic update or
alert programs (unfortunately not
available in all states).
Drivers – Management of…
• Programs like E-Driver File include
risk modeling programs that can be
tailored to include other elements
such as:
– driver tenure;
– past collisions;
– special weighting on certain types of
“high risk” activities, etc.
Drivers – Management of…
• Regardless of the methods and
programs your organization uses to
identify “at-risk” drivers, it is the timely,
proactive intervention with each
affected driver that can dramatically
reduce crash rates.
Drivers – Management of…
• Some fleets practice driver incentive,
reward or recognition programs.
– The manner in which these programs
are administered varies greatly, but if
your culture feels that incentives are a
key part to achieving safety results, then
examining driver’s performance (while
driving) might be appropriate.
Drivers – Management of…
• Your driver’s performance, and even the
appearance of their vehicles, makes a
very public statement about your
commitment to safety and community
service.
• Driver management
is vital to success.
Vehicles
• Using the right tool for the job extends
to fleet safety, too.
– Vehicles should be ordered with
appropriate safety devices (i.e.
extended mirrors, traction control,
stability systems, etc.), and
– they should be matched to the job they
must perform.
Vehicles
• Similarly, inspection and
maintenance practices ought to be
approached in an organized manner
so that drivers will report any defects
that could lead to a breakdown or
accident.
Vehicles
• If your company employs a full-time
fleet manager, you’ll want to work
closely with them to confirm that this
area has been adequately addressed.
Incident Reporting and Analysis
• The effective management of
information about collisions can help
diagnose needed enhancements to
your safety program.
• Training on what to do after a
collision, and the effective use of
incident reporting kits (with or without
cameras) can help assure that all
critical information is collected.
Incident Reporting and Analysis
• Incident data can be used to:
– Identify the preventability of collisions
– Issue recommendations that may save
other drivers lives
– Create fleet safety incident rates based
on miles driven
– Benchmark results with companies that
are similar to your own
Incident Reporting and Analysis
• Linking crash data and other safety
program data can help prioritize your
opportunities for improvement:
– a review of MVRs, EOBR data and safety
hotline reports for all drivers who have been
involved in a collision may show patterns that
can be used to predict future collisions.
– This analysis has been used by fleets to build
“risk profiles” of drivers who may be “at-risk” of
becoming involved in collisions.
Incident Reporting and Analysis
• Sample policies on motor vehicle
incident reporting and formulas for
calculating crash rates are provided
with the standard.
Summary
• Auditing your current fleet safety
efforts against an existing standard
can help identify areas for potential
improvement.
Summary
• Once you’ve completed the self audit,
make it an urgent priority to follow up
on any deficiencies that have been
discovered.
Summary
• If you need help, either during the
audit or during the follow up period,
remember that you have support
available from:
– your company’s insurance provider(s),
– your current safety vendors and
– your peers within ASSE
and
1-888-603-6987