Transcript PowerPoint

Employers and
DCSSA Winning
Combination
What is e-IWO?
 States electronically send IWOs
 Employers electronically accept/reject IWO
 Federal Employer Identification Number (FEIN) is
THE key identifier
 Handles terminations, lump sum payments
 Implementation Options
 System to system, Fillable PDF and Spreadsheet
 No cost to Employers
 States required to implement by October 1, 2015
Portal Registration
 Everyone must register
 Complete a Profile form
 Registration includes Agreement
System to System Implementation
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For larger employers
Flat File or XML Schema offered
Mapping
IWOs received in file/batches
Image Ready PDF Order Offered
Employer generates Acknowledgement
Manual processing minimized
3 – 5 Month IT Resources
eZ-IWO “No Programming” Options
 Option 1
✷ PDF Income Withholding Order
✷ PDF Acknowledgement
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Pretty Darn Fast
 Option 2
✷ PDF Income Withholding Order and
✷ XLS Acknowledgement
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Xtreme Lightning Speed
The PDF Acknowledgement Option
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In production since fall 2009
225+ Employers using PDF Acknowledgement
Sample – next slide
Reduces the IT resources required
Accept or reject the IWO
Acknowledgement information provided to states
Handles termination and lump sums
The XLS Acknowledgement Option
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In Production since fall 2009
100+ Employers using XLS
Reduces the IT resources required
Accept or reject IWO
Acknowledgement information provided to states
Handles termination and lump sums
States Using e-IWO
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Alabama
 Indiana
 North Dakota
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Arizona
 Kentucky
 Ohio
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Arkansas
 Maine
 Oklahoma
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California
 Maryland
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Colorado
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Connecticut
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Delaware
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District of
Columbia
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 Massachusetts
 Michigan
 Oregon
 Pennsylvania
 South Dakota
 Tennessee
 Missouri
 Texas
 Nebraska
 Virginia
Florida
 New Jersey
 Washington
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Hawaii
 New York
 West Virginia
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Idaho
 North Carolina
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Illinois
Some of the 750+Employers on e-IWO – Comprising 7,500+ FEINs
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Adecco
 Pepsi
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ADP
 Peoplelink
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Coca-Cola Refreshments
 Quest Diagnostics
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Costco
 Ruby Tuesday
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Disney
 Staffmark
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DOD
 Target
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Dollar General
 Tyson Foods
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Dollar Tree
 UPS
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Express Professionals
 Time Warner Cable
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G6 Hospitality
 UPS
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Jack in the Box
 USPS
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KBR
 Verizon
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Kelly Services
 Wal Mart
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Meijer
 Yum! Brands
The Benefits
 Child support gets to the family sooner
 Adding additional employers (for states)
or states (for employers) is straightforward
 Increases collections
 Saves time, money, and resources
 Ensures uniform IWO data from all states
 Increases accuracy and reliability of data
Bill Stuart
[email protected]
518.399.9241
Employers and DCSS –
A Winning Combination
Kathleen Ward
Outreach Specialist, CA DCSS
Employers & DCSS – A Winning Combination
Overview
■ Background
■ Employer Data Clean-Up Plan
■ Education and Outreach
■ Looking Forward
Employers & DCSS – A Winning Combination
Background
■ Employer Services Team
Maintain accurate and dependable employer
data
• Process updates to employer data
• Validate newly added employers
✷ Provide outreach to the employer community
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Employers & DCSS – A Winning Combination
Employer Data Clean-Up
Plan (Implemented)
■ Create Archived Employer Status
■ Employer Automated Merge
■ Stop Processing Proactive CP
Employment Responses
Employers & DCSS – A Winning Combination
Employer Data Clean-Up
Plan (In progress)
■ Enhanced Employer Search Functionality
■ Automate New Employers Added, Confirm
Process
Employers & DCSS – A Winning Combination
Employer Education and
Outreach
■ Partner with employer community to
provide information on employer roles and
responsibilities
American Payroll Association
✷ Employer Development Department
✷ Ascentis/ADP
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Employers & DCSS – A Winning Combination
Employer Education and
Outreach
■ Manage Employer Resource Center
■ Distribute Employer Services Newsletter
■ Develop employer marketing materials
Fact Sheets
✷ Brochures
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Employers & DCSS – A Winning Combination
Looking Forward
■ Expand outreach to include Small
Business community
■ Focused outreach directed at increasing
e-IWO employers
■ Develop and implement
Employer Self Service
Application
What questions do you have?
Kathleen Ward
Outreach Specialist-CA DCSS
[email protected]
Working with
Employers-San Diego
Best Practices
Anne Kelly
Communications Manager
What we will cover
■ Best practices San Diego uses to keep employer information
current
■ How we communicate with our employers
■ What teams are paramount to our success
■ What we are planning moving forward
What is our preferred method of
communication?
Employer Team
• Dedicated Employer Team made up of clerical staff
• Responsible for:
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Processing mail incoming from employers
Outbound calling to employers and payroll companies
Updating the state with new information received by the
employer
Task review
Health Insurance Team
• Dedicated Health Insurance Team made up of clerical staff.
• Responsible for:
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Processing incoming mail from employers or health plan
administrators
Updating CSE with information provided on the Health
Insurance Information form
Sending out lapse in coverage letters
Task review
Call Center Team
• Call Center team staffs the Employer Line
• Case Managers are available to answer all employer
questions
• Most common questions include:
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How do I process a wage withholding?
How do I allocate the funds?
What do I give the employee?
Early Intervention Team
Account
Opened
Contact NCP
for payment
Contact
Employer and
email IWO
Communications Team
• Responsible for outreach within the community
• Creates videos to show the human faces of our customers
• Holds webinars to keep employers informed of changes
• Updates the SD DCSS employer webpage to provide
resources for employers
Moving Forward
• Solicit the most commonly used payroll systems for small
employers
• Outreach campaign to solicit more enrollment in the e-IWO
process
• Customer satisfaction video highlighting NCPs favorable
responses to income withholding orders
What questions do you have?
Anne Kelly
Child Support Manager, Communications
[email protected]
619.578.6660