Transcript PowerPoint
Employers and
DCSSA Winning
Combination
What is e-IWO?
States electronically send IWOs
Employers electronically accept/reject IWO
Federal Employer Identification Number (FEIN) is
THE key identifier
Handles terminations, lump sum payments
Implementation Options
System to system, Fillable PDF and Spreadsheet
No cost to Employers
States required to implement by October 1, 2015
Portal Registration
Everyone must register
Complete a Profile form
Registration includes Agreement
System to System Implementation
For larger employers
Flat File or XML Schema offered
Mapping
IWOs received in file/batches
Image Ready PDF Order Offered
Employer generates Acknowledgement
Manual processing minimized
3 – 5 Month IT Resources
eZ-IWO “No Programming” Options
Option 1
✷ PDF Income Withholding Order
✷ PDF Acknowledgement
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Pretty Darn Fast
Option 2
✷ PDF Income Withholding Order and
✷ XLS Acknowledgement
•
Xtreme Lightning Speed
The PDF Acknowledgement Option
In production since fall 2009
225+ Employers using PDF Acknowledgement
Sample – next slide
Reduces the IT resources required
Accept or reject the IWO
Acknowledgement information provided to states
Handles termination and lump sums
The XLS Acknowledgement Option
In Production since fall 2009
100+ Employers using XLS
Reduces the IT resources required
Accept or reject IWO
Acknowledgement information provided to states
Handles termination and lump sums
States Using e-IWO
Alabama
Indiana
North Dakota
Arizona
Kentucky
Ohio
Arkansas
Maine
Oklahoma
California
Maryland
Colorado
Connecticut
Delaware
District of
Columbia
Massachusetts
Michigan
Oregon
Pennsylvania
South Dakota
Tennessee
Missouri
Texas
Nebraska
Virginia
Florida
New Jersey
Washington
Hawaii
New York
West Virginia
Idaho
North Carolina
Illinois
Some of the 750+Employers on e-IWO – Comprising 7,500+ FEINs
Adecco
Pepsi
ADP
Peoplelink
Coca-Cola Refreshments
Quest Diagnostics
Costco
Ruby Tuesday
Disney
Staffmark
DOD
Target
Dollar General
Tyson Foods
Dollar Tree
UPS
Express Professionals
Time Warner Cable
G6 Hospitality
UPS
Jack in the Box
USPS
KBR
Verizon
Kelly Services
Wal Mart
Meijer
Yum! Brands
The Benefits
Child support gets to the family sooner
Adding additional employers (for states)
or states (for employers) is straightforward
Increases collections
Saves time, money, and resources
Ensures uniform IWO data from all states
Increases accuracy and reliability of data
Bill Stuart
[email protected]
518.399.9241
Employers and DCSS –
A Winning Combination
Kathleen Ward
Outreach Specialist, CA DCSS
Employers & DCSS – A Winning Combination
Overview
■ Background
■ Employer Data Clean-Up Plan
■ Education and Outreach
■ Looking Forward
Employers & DCSS – A Winning Combination
Background
■ Employer Services Team
Maintain accurate and dependable employer
data
• Process updates to employer data
• Validate newly added employers
✷ Provide outreach to the employer community
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Employers & DCSS – A Winning Combination
Employer Data Clean-Up
Plan (Implemented)
■ Create Archived Employer Status
■ Employer Automated Merge
■ Stop Processing Proactive CP
Employment Responses
Employers & DCSS – A Winning Combination
Employer Data Clean-Up
Plan (In progress)
■ Enhanced Employer Search Functionality
■ Automate New Employers Added, Confirm
Process
Employers & DCSS – A Winning Combination
Employer Education and
Outreach
■ Partner with employer community to
provide information on employer roles and
responsibilities
American Payroll Association
✷ Employer Development Department
✷ Ascentis/ADP
✷
Employers & DCSS – A Winning Combination
Employer Education and
Outreach
■ Manage Employer Resource Center
■ Distribute Employer Services Newsletter
■ Develop employer marketing materials
Fact Sheets
✷ Brochures
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Employers & DCSS – A Winning Combination
Looking Forward
■ Expand outreach to include Small
Business community
■ Focused outreach directed at increasing
e-IWO employers
■ Develop and implement
Employer Self Service
Application
What questions do you have?
Kathleen Ward
Outreach Specialist-CA DCSS
[email protected]
Working with
Employers-San Diego
Best Practices
Anne Kelly
Communications Manager
What we will cover
■ Best practices San Diego uses to keep employer information
current
■ How we communicate with our employers
■ What teams are paramount to our success
■ What we are planning moving forward
What is our preferred method of
communication?
Employer Team
• Dedicated Employer Team made up of clerical staff
• Responsible for:
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Processing mail incoming from employers
Outbound calling to employers and payroll companies
Updating the state with new information received by the
employer
Task review
Health Insurance Team
• Dedicated Health Insurance Team made up of clerical staff.
• Responsible for:
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Processing incoming mail from employers or health plan
administrators
Updating CSE with information provided on the Health
Insurance Information form
Sending out lapse in coverage letters
Task review
Call Center Team
• Call Center team staffs the Employer Line
• Case Managers are available to answer all employer
questions
• Most common questions include:
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How do I process a wage withholding?
How do I allocate the funds?
What do I give the employee?
Early Intervention Team
Account
Opened
Contact NCP
for payment
Contact
Employer and
email IWO
Communications Team
• Responsible for outreach within the community
• Creates videos to show the human faces of our customers
• Holds webinars to keep employers informed of changes
• Updates the SD DCSS employer webpage to provide
resources for employers
Moving Forward
• Solicit the most commonly used payroll systems for small
employers
• Outreach campaign to solicit more enrollment in the e-IWO
process
• Customer satisfaction video highlighting NCPs favorable
responses to income withholding orders
What questions do you have?
Anne Kelly
Child Support Manager, Communications
[email protected]
619.578.6660