Transcript Document

ARMA
“Business Continuity”
OCTOBER 22, 2014
PRESENTERS
Wanda Mitton
- Technical Sales for 27 years
- Sales and Business Development
- certifications in IC, WRT, VMT, ASCS, VSMR
- 902-694-9976 (cell)
- [email protected]
Darrell Hynes
- Marketing/Business Development (NL)
- certifications in Asbestos, VMT, ASCS, VSMR,
CVI
- 709-693-1048 (cell)
- [email protected]
AGENDA
History – Who We Are
Business Continuity ?
Plan for the Disaster
How to Plan
Mitigate/Recovery
History…
First Call, Because We Can Do It All
 Environmental Services
 Mould/Fungal Remediation
 Asbestos Abatement
 Lead Abatement
 PCB Removal
 Residential/Commercial/Industrial
HVAC Mechanical Hygiene (NADCA), ADSIL
Coating
 Facility Restoration Emergency/Rebuild
IICRC – Fire, Water, Odor, Mould (24/7/365)
 Fire Stopping
 Infection Control Guidance
 Atmospheric Control
 Containment Barriers
 Negative Pressure
 HEPA Filtration
I HAVE INSURANCE WHY
DO I NEED A BUSINE$$
CONTINUITY PLAN?
DISASTER PREPAREDNESS
Keys To Business Resumption
PREPARE
Mitigate
Respond
Recover
PRE-PLANNING
What Do I Need?
 Contingency Plan
 Disaster Recovery Plan
 Emergency Response
 Restoration and Reconstruction
 Business Resumption
PRE-PLANNING
 Identify Recovery Goals
 Identify Recovery Priorities
• What Is Mission Critical?
• Establish Departmental Priorities
• Identify Critical Equipment
• Everything Can’t Be First!
PRE-PLANNING
 Pre-Qualify Vendors and Experts
• Computers/Data Recovery
• Telephone System Relocation
and Repair
• Restoration Contractor
• Specialized Equipment Providers
• Fine Art/Rare Collection Expert
 Keep The Plan Simple!
You Can Count On A Disaster…
Not Happening When You Planned
Not Impacting You The Way You Planned
A Different Disaster Striking
Terrorist Attack On Building
Earthquake in Haiti
International Economic Recession
Japan
Then Why Have & Test A Plan?
 To Train A Team
 To Identify Responsibilities
 To Create An Image of Confidence
 To Reduce The Concerns of The
Community
 Reduce Worry
 Reduce Recovery Time
 Establish a Positive Mood of Proactive
Response Not Reactive Response
Market Profile After A Large Loss
Survival Factors
62% Fail – Los Angeles Times
(insurance industry study)
94% Fail – Un. Of Texas Study – Kirk
Douglas
68% Fail – James Lee Witt – If
Computers are lost for >7 days.
TRADITIONAL EDUCATION
Best Practices
Business Impact Analysis
Identify Mission Critical Systems
Develop Disaster Recovery Plan
Solicit Senior Management Support
TODAY’S BUSINESS
ENVIRONMENT
Economy is based on services not
manufacturing
Customers define service needs not the
provider
Repetitive service is no longer the key to
success or profitability
ARE YOU READY?
Local Disasters Do Happen!
HURRICANE IGOR- 2010
ARE YOU READY?
FLOODS – Big and Small – Do Happen!
ARE YOU READY?
MOLD Does Happen!
ARE YOU READY?
Infectious DISEASES Do Happen!
Disaster Recovery Planning
Reactionary Planning
Like Judo
Something Must Go Wrong To Activate Plan
Primarily Internally Oriented
Mission Critical Operations
HOW TO PLAN
Who Depends on You?
Who Do You Depend On?
Suppliers
Response Support
BUSINESS CONTINUITY
PLANNING
More Aggressive Planning
Pro-Active Issues
Reactive Issues
Affected By
Internal Capabilities
External Changes
Competition
Market Share
Economic Changes
BUSINESS CONTINUITY PLANS
Must Have a Monitoring Component
Continuity Plans Are Not Prepared and
Set Aside Until They Are Needed After a
Disaster
They Must Be Monitored Regularly And
Adjusted As Needed
EFFECTIVE PLANS
GOAL DRIVEN
NOT PROCESS DRIVEN
HOW YOU ACHIEVE A GOAL DEPENDS ON
Timing
Current Operational Factors
Customers
Competitors
ETC.
HOW WILL A DISASTER AFFECT
YOU?
 Loss of Building
 Contamination of Building
 Loss of Teachers/Employees – Illness,
Relocation
 Loss of Students/Customers – Illness,
Relocation
 Loss of Documentation Materials
 Books
 Library
 Laboratories
ADVERSARY IMPACT
More Companies Fail Every Year Because
of…?
COMPETITION
Senior Leaders Know This And Deal With It
Daily
Does Your Plan Have A Competitive Section?
Are You Tracking Competitive Performance?
Continuity = Continuation of
Operation
Opportunities & Problems
Recognize Them
Monitor Them
React and Capitalize on The Opportunities
Lost opportunities cost a company as much as any
disaster
If you do not take advantage of an opportunity your
competition will and that is a double loss
Mitigate Impact or Remove Problems
Disaster Recovery Plan
Know Your Building
 Space Access
 Chain of Command
 Gas and Electric Meter
Location
 Water Main and Fire
Suppression
Shut-Off Valves
 Tenant Contact Information
 Leases
Disaster Recovery Plan
Who Owns What?
 Building Owner
 Exterior Walls and Roof
 Existing Build-Outs
 Reverted Leasehold
Improvements
 Tenant
 Leasehold Improvements
 Contents
HEALTH AND SAFETY
Safe To Enter?
Confirm Actual Site Conditions or Assume The Worst
Most Common Concerns

Overhead Hazards

Slips, Trips and Falls

Electrical Grounding

Electrical Exposed
Wiring

Contaminant
Concentrations

Pathogen Ingestion

Cleaning Solution Concentrations
EMERGENCY RESPONSE
Immediate Actions
 Communication
 Internal
 Subcontractor
 Tenants
 Public Relations
 External
 Social Media
 Chain of Command
 Internally
 Reporting procedures for
contractors, tenants, etc.
DISASTER RESPONSE PLANNING
Community Impact
Marshal Law?
Loss of Community Buildings – Government
Loss of Schools
Loss of Staff and/or Customers To Illness, Relocation
Loss of Revenue
Loss of Product
DISASTER RESPONSE PLANNING
Power
Is There Electricity or Power? When?
No Power = No Schools = No Classes = No Funding
No HVAC or Heat (Season Of Event Can Be HUGE Issue)
Generators?
BELFOR Has Exclusive
Agreement With Aggreko
Your Disaster Recovery Company Should Have Alliances With
Power Generation Companies BEFORE
DISASTER RESPONSE PLANNING
Who Else Will Be Involved?
From Outside The Area –
•
Police
•
Fire Departments
•
FEMA
•
Insurance Adjusters
•
Engineers
•
Annoying Contractors
Dewey
Cheatem
& Howe
After A Regional Incident, You Will Probably Not Find A Respectable
Disaster Recovery Company “Looking For Work” …
Make Alliances BEFORE!
The More Experienced
Individuals Who Are Part of The
Reaction Team – The Broader
Your Experience Base
HOW TO CHOOSE


Do They Know the
Building
Do They Have Disaster
Experience
 Not “Want-a-be’s”



Can They Work For 2
Months Without Pay
Are They Big Enough
Attitude
 Availability - At Any
Hour
REPAIR YOUR FACILITY?
Most Contractors Doing Work At Your
Facility
Do Not Have Major Disaster Experience
Are Not Large Enough
Are Not Financially Strong Enough
Work For 60-90 Days Without Funds
DISASTER PLANNING RESPONSE
Experience Counts!
The More Experienced Your Reaction Team Is …
The Broader Your Experience Base
BELFOR 24/7 Emergency Hotline
866-366-0493
www.belfor.com