Transcript Presentation Title

Public Accountability – Best Practices
Accrediting Your Certification Program
Roy Swift – American National Standards Institute (ANSI)
Michael Rosenfeld – Educational Testing Service (ETS)
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
MISSION
To enhance the global competitiveness of U.S.
business and the American quality of life by
promoting and facilitating voluntary consensus
standards and conformity assessment systems
and ensuring their integrity.
A Private- and Public-Sector Partnership Since 1918
ANSI is not a government agency or a standards developer.
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
A Federation of members representing:
Academia
Individuals
Government
Manufacturing
Trade Associations
Professional Societies
Service Organizations
Standards Developers
Consumer and Labor
Interests and many more
Bringing the Private- & Public-Sectors Together
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Who ANSI Accredits:
Products Certifiers
Management System Registrars
Standards Developers
Personnel Certifiers
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
ANSI Accreditation Vision
Dedicated to developing the highest quality
accreditation of personnel certification in the
world
Continual improvement via quality management
process
Creating educational offerings and documents to
clearly communicate the requirements of the
ISO/IEC 17024 Standard
Using technology to optimize efficiency and
effectiveness
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
ANSI Accreditation Vision
Preparing outstanding evaluators/assessors
to assure consistency of accreditation
decisions
Ensuring representation of the participating
occupational sectors in the accreditation
process
Analyzing aggregate data collected in the
accreditation process to identify
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Best Practices
Create Educational Offerings
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
ANSI Accreditation Vision
Represent the United States and promote
recognition in the international accreditation
community
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International Accreditation Forum
Providing a unique accreditation process for
personnel certification agencies
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Using an International Standard (ISO/IEC 17024
Emphasizing continuous quality improvement
Conducting audits that facilitates dialogue
between assessors and the certification body
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
What is the
Accreditation
Standard?
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Objectives of ISO/IEC 17024
Achieve and promote a globally accepted
benchmark for organizations managing the
certification of persons
Create confidence in certification thru globally
accepted processes of assessment,
subsequent surveillance and periodic reassessment
Harmonize a system to develop and maintain
certification programs
Establish an environment for mutual
recognition and global exchange of personnel
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Use of an International Standard
ISO/IEC 17024
Policy and Procedures of the Program
Organization Structure
Methods to Create the Certification
Credential
Management System – Continuous
Quality Improvement
Monitoring of Sub-Contracting
Record Keeping/Databases
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Use of an International Standard
ISO/IEC 17024
Confidentiality and Security
Staff and Examiner
Qualifications/Responsibilities
Certification Process
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Application
Evaluation of Applicants
Decision regarding Certification
Surveillance
Re-certification
Use of Logo/Certification Marks
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
What is the
Accreditation
Process?
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Relationship between Accreditation Committee, Assessors, Applicant, and ANSI staff
Certification Body
ANSI
PCAC
Assessors
PCAC
Review
Panel
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Receive and review
application for
completeness
Appoint PCAC
members
Manage fees
Appoint assessors
Train assessors
Hear final level of
appeals
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Files application
Provides
doumentation
Approves assessors
Work with assessors;
site visit, nonconformities, and
corrective actions
Comments on
assessor report to
PCAC
Addresses nonconformities
Maintain right to
appeal
Files annual report
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Review applications
and annual reports
Request more
infomation
Determine nonconformitites and
corrective action
Work with certiication
bodies nonconformitites and
corrective action
Respond to PCAC and
certification bodies
questions
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Reviews assessor
reports and applicant
comments
Agree/disagree with
assessor report
Provides accreditation
recommendation to full
PCAC
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Full PCAC
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Reviews PCAC review
panel findings
Votes accreditation
action/action
Handles first level of
appeals
Assessor Certification Process
Attend training on ISO/IEC 17024
Pass a certification examination on
17024
Participate in annual training
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003
Assessor Assignment Activities
Read application and supporting materials
Contact applicant
Develop audit plan
Conduct site visit
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Opening meeting
Conduct interviews and review materials
Identify: nonconformities, opportunities for
improvement, and commendations
Write final report
Presented at CLEAR’s 23rd Annual Conference
Toronto, Ontario September, 2003