Transcript Document
Information Systems Services SAP HR & Payroll Key User Meeting 4 July 2007
SAP HR & Payroll Key User Meeting
Welcome and Introductions:
Chair: Tim Hunnybun – ISS Training Service Leader Matthew Knight – Director of Human Resources Mark Joyce – SAP Systems Manager Caroline Langham – HR Services Manager Sue Birch – Service Leader SAP HR/Payroll John Megson – SAP HR Business Analyst Deborah Marcus – Corporate Systems Trainer (SAP)
SAP HR & Payroll Key User Meeting Agenda: Welcome and Introductions – (TH) HR Strategy – (MK) HR & Payroll Support and Development - (SB) SAP Training Update – (DM) Open Discussion – (All) AOB Close
SAP HR & Payroll Key User Meeting
HR Strategy
HR STRATEGY - KEY ISSUES
SRDS Towards IIP – A Framework of Employment Standards (TIFES) Staff Data Quality and Ownership Employment Trend Reporting Promotions Flexible Working Recruitment and Retention
HR Strategy - Key Issues
STAFF DATA QUALITY AND OWNERSHIP
Phase One Phase Two Define current responsibilities Define system inefficiencies Categorise and describe data quality problems Decide how to rectify problems Redefine processes and responsibilities for data ownership Sort out current inaccuracies Define new data needs Define clear project plan Phase Three Implement the new processes Monitor and evaluate
HR Strategy - Key Issues
STAFF DATA QUALITY AND OWNERSHIP
Project needs to be “lateral” and collaborative No pre-determined solutions Real chance to get things right for future Dedicated project/business manager input High level of user input/involvement Project timescale - ?????
SAP HR & Payroll Key User Meeting
Information Systems Services SAP Landscape Upgrade Update
SAP Landscape Upgrade Project Scope • ERP Like-for-like upgrade from 4.6c to 2005 • MIS like-for-like upgrade to Netweaver 2004s • Unicode conversion for both the SAP R/3 and MIS systems (Unicode is a new coding system for international character sets).
• Implement Xi/Pi to replace Business Connector ( this is the technology for managing external data interfaces from and to SAP) • SAP Gui upgrade to 7.10
SAP Landscape Upgrade Benefits • No more upgrades until 2012 • Avoid additional costs when current version goes out of support.
• Reduce support effort • Integrated platform for Records Management, MIS, CRM • Enhanced functionality for future projects: • Latest version of the SAP Portal for ESS/MSS - reduce SAP licensing costs and improve system usability.
• Latest version of Plant Maintenance for Maximo project • Enhancements to MIS functionality.
• XI/PI – flexible tool for system interfaces
SAP Landscape Upgrade Project Plan Development System Testing User Acceptance Preparation User Acceptance Testing SAP Upgrade 2007 2008 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Go-live Monday 22 Oct
SAP Landscape Upgrade User Testing • Preparation work started already • Templates issued for production of Test Scripts • User testing scheduled – August/September 2007 • Go-live checks Sat 20 & Sun 21 Oct
SAP Landscape Upgrade User Testing - Representatives
Name
Tim Brannon Jason Flynn Clive Gray Clive Davies Jeffrey Knowles Dionne Walker Juliet Smith Gerard Aylward Jeanette Page Clive Smith Ian Ashton Caroline Langham
Department
Purchasing Student Accounts Research Finance Finance Finance Finance SDDU Finance Finance Finance HR
Comments
Payroll Financial Accounting Management Accounting Tax and Systems Accounts Payable Treasury Management Accounting
SAP Landscape Upgrade • • • Training Like-for-like technical upgrade -> minimal requirements for re-training Lecture theatre meetings for all users Updates to system documentation
Information Systems Services ISS Process Improvement Programme
ISS Process Improvements
IPIP will improve control surrounding the project and development workload undertaken within ISS.
• • • • •
Benefits: Better management of workload with clarity over requirements Customers have a realistic understanding of what ISS is capable of delivering Partnership between ISS and its customers - ensures joint ownership of project work ISS workload is aligned to the priorities of the University Each project will have a clear business case
ISS Process Improvements • • • • •
Phase 1
Governance
– intended to provide projects with authority to deliver
Work Request and Types
– defining the different types of work requests and how they are processed within ISS
Project Management Methodology
– the standard processes we will use to control delivery of the projects
Project Costing
– providing budgeted and actual cost analyses
Work Time Recording
– a feedback loop to help ISS understand what time is actually required for projects
ISS Process Improvements • • •
IPIP Governance – Project Boards Set up by the Systems Steering Groups Information Pack being produced for all IS Project Boards Training will be available for project Board members (pilot July 07)
ISS Process Improvements • • • •
IPIP Work Request Process Will be launched for SAP in autumn 2007 Existing support processes will continue
• •
Will introduce a quota system for work requests: allows better forward-planning of work supports delegation of decision-making ISS Helpdesk System (HEAT) will be used to log and monitor work requests
ISS Process Improvements
ISS Process Improvements • • • •
Work Prioritisation Meetings A new group will be formed to review and prioritise requests Requests are “sized” by ISS (limited amount of ISS time available) If large scale, referred to Systems Steering Group Interim – work requests should be submitted to Caroline Langham and Sue Birch
SAP HR & Payroll Key User Meeting
HR & Payroll Support and Development
SAP HR / Payroll Support & Development Team
Who are we SAP Modules Covered • • • • Human Resources Payroll Training and Events Management Time Management Types of work covered • • • Support Developments Projects (in line with the HR Strategy)
HR & Payroll Support and Development
SAP HR / Support and Developments
Delivered in 2006/07 • 220 Requests raised via the ISS helpdesk examples of which included the creation of: • 400 new work schedules • 80 new/enhanced reports • 40 new wage types • 30 general advice on usage • Legislative Changes
HR & Payroll Support and Development
SAP HR / Payroll Projects
Delivered in 2006/07 • • • • Employee Maintenance SRDS Recording (including training) RAE2008 Harmonisation of Terms for Support Staff Current Projects • SAP Upgrade Future Projects (in line with HR Strategy) • Staff Data Quality and Ownership
SAP HR & Payroll Key User Meeting
SAP HR & Payroll Key User Meeting
SAP Training Update
Delivered
• TAP & IITT (Institute of IT Trainers) membership • New VI (Visual Identity) for all Training Guides • Workshops (Paid Leave) • TRG client • Revised HR Training Programme based on user Feedback
SAP HR & Payroll Key User Meeting
SAP Training Update ctd.
Future Plans
• Update Training Needs Analysis • Training for ESS/MSS • Continue to update Training sessions from user feedback • Documentation for upgrade
SAP HR & Payroll Key User Meeting Open Discussion…..over to you!!