Transcript Results and Performance Accountabilty, Decision

Results-Based
Accountability (RBA)
Websites
raguide.org
resultsaccountability.com
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amazon.com
resultsleadership.org
The Fiscal
Policy
Studies
Institute
Results Based Accountability
is made up of two parts:
Population Accountability
about the well-being of
WHOLE POPULATIONS
For Communities – Cities – Regions – Iwi
Performance Accountability
about the well-being of
CUSTOMER POPULATIONS
For Programs – Services – Agencies and Service Systems
THE LANGUAGE TRAP
Too many terms. Too few definitions. Too little discipline
Benchmark
Outcome
Result
Modifiers
Indicator
Measurable Core
Urgent
Qualitative
Priority
Programmatic
Targeted
Performance
Incremental Strategic
Systemic
Measure
Goal
Objective
Target
CoreYour
qualitative
made
upsystemic
jargonobjectives
here
Measurable
urgentstrategic
indicators
Lewis Carroll Center for Language Disorders
DEFINITIONS
RESULT or OUTCOME
Population
A condition of well-being for
children, adults, families or communities.
Children born healthy
healthy, Children ready for school
school,
Safe communities,
Environment, Prosperous Economy
communities Clean Environment
INDICATOR or BENCHMARK
A measure which helps quantify the achievement
of a result.
Rate of low-birth weight babies
babies,Percent
Percentready
readyatatKKentry
entry,
rate air quality index,
index unemployment rate
crime rate,
Performance
PERFORMANCE MEASURE
A measure of how well a program, agency or service
system is working. 1. How much did we do?
Three types:
2. How well did we do it?
3. Is anyone better off? = Customer Results
From Ends to Means
From Talk
Talk to
From
toAction
Action
Population
RESULT or OUTCOME
ENDS
Performance
INDICATOR or BENCHMARK
PERFORMANCE
MEASURE
Customer result = Ends
Service delivery = Means
MEANS
POPULATION
ACCOUNTABILITY
For Whole Populations, Regions, Cities,
Iwi.
Te Pu o Te Wheke Whānau Ora Outcomes
 Safe Whānau – whānau live in areas where they feel safe and secure.
 Healthy Whānau – whānau live in a healthy environment, live healthier
lifestyles and experience good health. Whānau will have access to
appropriate services, rongoā, tōhunga and matekite and live in healthy
homes.
 Economically secure whānau – whānau improve economic security through
employment, business ownership, increased income and home ownership.
Whānau have access to improved education and participate in voluntary
activities.
 Culturally Connected Whānau – whānau are connected to Te Āo Māori
through whakapapa connection, marae activities, wānanga and Ngāpuhi
cultural events. Whānau take ownership of their whānau and hapū
development.
 Self Managing Whānau – whānau become self managing and reduce their
dependency on the welfare system. Whānau take leadership roles and
participate fully in decision making processes that affect them.
Te Ao Hou Whānau Ora Outcomes
Resilient, Knowledgeable, Nurtured,
Engaged Whānau
He whānau mārohirohi, he whānau mōhio, he
whānau toiora, he whānau mahi ngātahi
Community Outcomes
for Christchurch, NZ
● A Safe City
● A City of Inclusive and Diverse Communities
● A City of People who Value and Protect the Natural
Environment
● A Well-Governed City
● A Prosperous City
● A Healthy City
● A City for Recreation, Fun and Creativity
● A City of Lifelong Learning
● An Attractive and Well-Designed City
Country
New Zealand
Neighborhood
City
Portsmouth, UK
Kruidenbuurt
Tilburg, Netherlands
Leaking Roof
(Results thinking in everyday life)
Experience
Inches of Water
BASELINE
Measure
Not OK
? Fixed
Turning the Curve
Story behind the baseline (causes)
Partners
What Works
Action Plan #2
Performance
Accountability
For Services, Agencies and Service
Systems
Effect
Effort
Program Performance Measures
Quantity
Quality
How much
did we do?
How well
did we do it?
Is anyone
better off?
#
%
Drug/Alcohol Treatment Program
How much did we do?
How well did we do it?
Number of
persons
treated
Unit
cost of
treatment
Is anyone better off?
Number of clients Percent of clients
off of alcohol &
off of alcohol &
drugs
drugs
- at exit
- 12 months after exit
- at exit
- 12 months after exit
LR
UR
19
Manaaki House - Wairoa
Performance Accountability
CLIENT POPULATION
35 - 45 Clients (average of 39)
INDICATORS
 Clients progress through recovery into healing (indicates
reduced drug and alcohol use)
 Whānau remain connected
 Clients retain employment
 Clients improve coping skills
 Client offending is reduced
How much did we do?
# of clients who successfully complete 8 week
program
# of clients attending DD programme
# of clients attending Justice programme
# of clients who reduce justice reporting
time from weekly to monthly (cost
savings)
# of clients undergoing community detox
(cost savings to whanau, retention of jobs,
cost savings to sector)
How well did we do it?
% of whanau who complete the 8 week
program
% of clients who complete DD programme
% of clients who complete Justice programme
% of clients who reduce reporting time
from weekly to monthly (cost savings)
% of clients undergoing community detox (cost
savings to whanau, retention of jobs, cost
savings to sector)
Is anyone better off?
# of clients completing programmes
# clients reducing alcohol use
# clients reducing drug use
# clients reducing offending
% of clients completing programmes
% clients reducing alcohol use
% clients reducing drug use
% clients reducing offending
# clients who retain paid employment
# of clients who remain with their whanau
# of clients without relapse
% of clients who retain paid employment
% of clients who remain with their whanau
% of clients without relapse
KTV Consulting Ltd - Turning organisation
passion into organisation performance
Indicator
Clients retain employment
Diversion
DIC Women
1x1
Waka to Wellness
Retaining Employment
HD Men
DIC Men
Parole Men
AP Men
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Indicator
Whānau Stay Together
Diversion
DIC Women
1x1
Waka to Wellness
Remain with Whanau
HD Men
DIC Men
Parole Men
AP Men
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
Indicator
Client Relapse Rate
Diversion
DIC Women
1x1
Waka to Wellness
Client Relapse
HD Men
DIC Men
Parole Men
AP Men
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
How
Population
&
Performance Accountability
FIT TOGETHER
THE LINKAGE Between POPULATION and PERFORMANCE
HBDHB Outcomes
3. More Participation and Independence
•
Healthy Life Expectancy
•
Rate of sickness beneficiaries
•
Employment rate
PERFORMANCE ACCOUNTABILITY
Manaaki House
# of
Clients
% clients
completing
program
# Clients
retaining
employment
% Clients
retaining
employment
CUSTOMER
RESULTS
Contribution
relationship
Alignment
of measures
Appropriate
responsibility
Never be afraid to try something new.
Remember that a lone amateur
built the Ark.
A large group
of professionals built the Titanic.
- Dave Barry
Acknowledgements
•
•
•
•
•
Mark Friedman – Fiscal Policies Institute
Te Pū o Te Wheke Whānau Ora Collective
Te Ao Hou Whānau Ora Collective
Manaaki House – Wairoa
Hawkes Bay District Health Board
THANK YOU !
The Fiscal
Policy
Studies
Institute