Transcript Student Satisfaction Surveys 2008

Student Satisfaction Surveys
2008
At the University of Essex and
Beyond
Surveys
In 2008, we will again run satisfaction
surveys for all students at all levels:
• The National Student Survey (NSS) for
final year undergraduates
• The Student Satisfaction Survey (SSS) for
all other taught students
• The Postgraduate Research Experience
Survey (PRES) for research students
Publicity
• Launch announcement and reminders by email
(targeted where possible) – sent by central
admin for first 2-3 weeks.
• Further targeted reminders from Departments
and/or course reps.
• Publicity materials (posters etc.) used by SU and
distributed to departments
• Stall in the Squares
• Prize draws – for those completing SSS and
NSS online
• Student Media
National Student Survey
• Run nationally by Ipsos-MORI:
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Online from 4 February
Paper survey starts 25 February
Telephone interviews from 10 March
Survey ends 30 April
• Publicity run by QEO, SA and the SU
• Response rate data available by scheme groups
• Departments will be able to target low response
groups
Student Satisfaction Survey
• Run by Systems Admin.:
– Online from 4 February (same as NSS)
– Paper survey starts 25 February (as NSS)
– Closes 21 March (end of term)
• Publicity also linked with NSS
• Response rate data available by scheme
• Departments will be able to target low
response groups
Postgraduate Research Experience
Survey
• National (opt-in) survey run using Bristol Online
Survey (BOS) facility:
– Online only survey from 3 March
– Closes 30 April
• Add out own questions (GTAs/GTDs)
• Publicity by email
• Student data is not passed to BOS so only
global response rate information
• Results will be comparable with sector
Publicity – timetable
Week
NSS
SSS
4/2
Launch email
Launch email
11/2
Reminders from
Ipsos (email, SMS)
Reminder email
18/2
25/2
“
Paper survey
3/3
10/3
17/3
PRES
Leaflet Residences
SMS
Department / course
rep. email
Paper survey
Launch email
Final reminder
Reminder email
Telephone survey
“
Publicity - Departmental
• Departments are welcome, and indeed encouraged, to
engage with students in promoting the surveys
• Display publicity materials
• Care should be taken not to bombard students with
reminders, be aware of what others are doing
• Some good practice:
– Engage students, a few minutes at the end of a lecture is more
effective than email
– Create a buzz, use the peer group (through course reps) and
feed back on the impact of the last survey
– Be positive about the survey but neutral about the outcome,
attempting to influence the outcome can lead to a negative
reaction from participants.
Results
• NSS results will be available by
department this year, for internal use only
• Results at the scheme level may also be
available for NSS and SSS for larger
schemes or groups
• SSS results should also be available
sooner than in past years