Transcript Document

Joyce Harvey:
AN OVERVIEW OF
INTERACTIVE DISTANCE
LEARNING
Joyce Harvey
Harvey & Associates, LLC
Kathleen Anderson
OneTouch
COURSE OVERVIEW
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Overview of Interactive Distance Learning
Benefits
IDL Equipment
Designing IDL Programs
Teaching Tools & Techniques
Presentation Tools
Case Studies
INTERACTIVE DISTANCE
LEARNING (IDL)
DISTANCE EDUCATION OR LEARNING:
The process of delivering live and OnDemand
learning, or instructional resource-sharing
opportunities, to geographically dispersed
locations.
INTERACTIVE
Interactivity includes the capability of live
interaction with the remote participants via
technology—voice, video, data and print.
Benefits of IDL
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Participants in different locations can be
trained simultaneously and OnDemand
Consistent message
Less time away from job
Reduced travel costs
More up-to-date information
Rapid program launches and updates
Employee after-hour development courses
INSTRUCTOR ADVANTAGES
Less Travel
INSTRUCTOR ADVANTAGES
Eliminates the
“I’ve been on
the road
forever” look.
INSTRUCTOR ADVANTAGES
 Participants can’t see
feet!!
 Teach in comfort!!
your
Personal Benefits
Better listener
 Diversity in training modalities
 Fun medium
 Acquired new skills
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– Adds interest
– Increases marketability
Is there a difference in learning
outcomes?
The No Significant Difference Phenomenon
A comparative research annotated
bibliography on technology for distance
education
Compiled by Thomas Russell
Office of Instructional Telecommunications
North Carolina State University
[email protected]
Is there a difference in learning
outcomes?
Journal of Distance Education, Vol. 12,
NO. 1, 38-51
“There were no significant
differences in scores for the classes
measured with the same instructor,
same audience, just different
format.”
Is there a difference in learning
outcomes?
1998 “Virtual Teaching in Higher
Education”
California State University, Northridge
“Results indicate the virtual students scored
an average of 20 points higher on midterm
and final exams.”
BASIC COMPONENTS OF IDL
Presenter
OneTouch Components
Presentation Server
 Viewer Response System Software
 Shared Application Server
 OnDemand Capture Server
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Presentation Server
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Presentation Server Allows
Instructor To:
– Present Material
– Call on Viewers
– Issue Questions
Presentation Server Software
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Presentation Server Software
– Enables Log-in
– Tracks Participation
– Tracks Events
– Provides Audio & Data Link
Presentation Server Software
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Allows Presenter To:
– Monitor and Interact with Audience
– Issue Questions, Quizzes and Other
Events
– Manage System Software
– Capture results of session
Shared Application Server
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Enables the Instructor to:
– Demonstrate a Software Application to
the Audience
– Pass Control to Any Student
– Work with Any Windows Application
Remote Site Components
Desktop computer:
 Desktop clients (computers)
Classroom IDL:
 Site controller
 Touchpads
HOW IDL WORKS
Presentation Server
• The presentation server
provides an interface that
manages the interactive
delivery of information to a
geographically dispersed
audience.
• Includes:
Prompter cue cards
Immediate viewer feedback
Graphical results display
Call on viewers by name
Optional Touchscreen
PRESENTATION SERVER
4 Window Quadrants
Upper Left Clockwise
– Prompter Window
– Remote Monitor
(Caller )Windows
– Event Window
– Response Window
TYPES OF IDL BROADCASTS
Curriculum
 Communication
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– Information Updates
– Focus groups
– Town Hall meetings
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Executive Communication
– CEO’S
– SME’S
TEACHING & COMMUNICATION
TOOLS
Video
 Group exercises
 Role-plays (Three way call)
 Student Calls in
 Instructor places call to student
 Application sharing (Desktop client)
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TEACHING & COMMUNICATION
TOOLS
Telestrator
 Scanner (overhead) art
 Writing on overhead (flipchart)
 Whiteboard (desktop client)
 Props
 Web browse
 Power Point slides
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TEACHING & COMMUNICATION
TOOLS
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Questions
– Pop (on-the-fly)
– Preformatted
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Pre-formatted Quizzes
– Self-paced pre & post tests
COURSE/PROGRAM
DEVELOPMENT OVERVIEW
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The IDL team and development process
Types of IDL broadcasts
IDL standards
Essentials of good IDL design
Course conversion
Question formats for IDL courses
PROGRAM DEVELOPMENT TEAM
Instructional Design
 Production
 Facilitation
 Coaching
 Technical Direction
 Institutional/Organizational Support
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Instructional Design
Responsibilities
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Understanding the audience learning
style
LEARNING STYLES
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How do people learn?
LEARNING STYLES
Visual
 Auditory
 Kinesthetic
 Linear Analytical
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Instructional Design
Responsibilities
– Determining content of course
– Writing the course
– Creating the student workbook
– Creating the facilitator leader guide
or script
– Determining the visuals for the
course
Instructional Design
Responsibilities
– Designing interactivity into the
course – every 3-5 minutes
– Screen change every 30-60
seconds
– Work with management &
facilitator to implement metrics
PROGRAM DEVELOPMENT TEAM
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Production responsibilities
Production coordinates:
Video
Graphics
Software
Broadcast production
Facilitation
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Know and understand content
Concentrate on skill development
during rehearsals (coaching helps)
Deliver course content
Stimulate learning
Reinforce key learning points
Keep student interest high
Competencies for Distance Ed
Trainers
Understanding the IDL process
 Technical skills
 Distance communication and
moderation skills
 Content expertise
 Confidence & motivation to teach
Distance Learning
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Needs to function as:
Researcher
 Assessor
 Advisor/Counselor
 Process facilitator
 Content facilitator
 Technologist
 Designer
 Manager
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PROGRAM DEVELOPMENT TEAM
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Optional Technical Direction
– Ensure graphics, video and other
sources are cued and switched
– Manage broadcast timing
Introduction To Content
Development &
Course Conversion
Understanding The Difference
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Course Development
– Create a new course from beginning to end
• Perform all development tasks
• Outside scope of this workshop
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Course Conversion
– Adapting materials from existing courses for
IDL delivery
• Assumed to be effective in current form
• Focus of this presentation
Topics In The
Course Conversion Process
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Assess current course materials
Establish effectiveness benchmark
Review course evaluation criteria
The importance of metrics
Assess Current Course Materials
Leader’s guide/text
books
 Student
guide/workbook
 Presentation
resources
 PowerPoint slides
 Overheads
 Other media & props
 Video
 Web-links
 Software applications
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Instructional methods
 Learning activities
 Assessment tools
 Quizzes & tests
 Application exercises
 Soundness of ID
 Course & lesson level
objectives
 Test/content congruity
Materials Assessment Objectives
Get thorough overview of course
content
 Assess its effectiveness
 Assess condition of current course
materials
 Determine their suitability for IDL
delivery
 Establish effectiveness benchmark
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Assess Test Results Data
Assuming the current course had
testing, results data should be
assessed to establish an
effectiveness benchmark
 Compare pre-test results with posttest results
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Assess Course Timing
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What is the current duration of the course
– Total run time
– Run time of individual instructional units
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How much satellite or video conferencing
time will be available for the IDL version of
the course
 Does any content seem extraneous?
– E.g. No clear support of instructional
objectives
Structure & Organization
of Content
Is content organized into
instructional units of manageable
length?
 Are the instructional units
sequenced in a logical order?
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Assess Presentation Resources
Are props, charts or demonstration
aides suitable for TV or PC monitor?
 Slide content
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– Amount of information, font size
– Can “information rich” slides be broken
into multiple slides?
– Can complex information slides be
broken into smaller units?
Slide aspect ratio & TV Safe Area
 Color scheme suitable for TV?
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Learning Activities
Historically, too much time spent in
passive listening
– Interactivity is the key!
 Pacing of content appropriate
 Adequate variety of learning
methods and activities
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Course Compression
Opportunities
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If course is too long
– Shift some content to pre-work
assignments
– Shift some content to homework
– Shift some content to asynchronous
activities or independent study
– Shift some content to study guide as
added reference resources
– Cut some content altogether
Interactions & Estimated
Time Impact
Formatted questions - 60 sec.
 Verbal Q & A - 90 sec. per interaction
 Panel discussions - 8 min. (Flex time)
 Off-line or Off-Air Activities & Role
play - 15 min.
 Polling & Surveys - 2 to 3 min. per
question
 Random calls - 2 to 3 min. per call
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INTERACTIVITY—The Key
to Successful IDL Presentations
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Questions & Quizzes
Web browse
Role Play (Three way call)
Use of Flag key
Group exercises
Student Calls in, Instructor places call
Touchpad messaging
Application sharing (Desktop client)
INTERACTIVITY
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Role Play
– Multi-site calls linking two sites with the
presenter for a three-way discussion
– Example: In a training course, one
person plays the nurse and the other a
patient
– Using participants photos gives visual
screen change
INTERACTIVITY
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Use of Flag Key for polling
– Anonymous feedback
– To give opinion
– Signal end of team discussions
– Indicate need to change pace of
broadcast
INTERACTIVITY
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Group Exercises
– Remote participants arranged in groups
– Group facilitator identified
– Group sits by that person’s keypad
– Instructor can turn on mic to check on
discussions
– Information needed is in workbook
INTERACTIVITY
Instructor calls on student
 Student calls in
How do we encourage and support
call-ins?
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INTERACTIVITY
Encouraging Student call-ins:
–Initial request for call-ins should be for
an easy question with no right or wrong
answer (Icebreaker)
–All responses should be respected
–Active Listening when participant calls
• Eye contact, nodding
–Incentives
• Prizes, stickers, recognition
• Competitions between sites
INTERACTIVITY
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Touchpad messaging
APPLICATION SHARING
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Teaching software programs, such
as MS Excel and allowing
participants to practice under your
guidance
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Showing participants how to fill out
forms
Sessions
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Session
The Presentation Station tracks
information collected in a IDL session in
discrete units called Sessions. Each
session tracks attendance, events and
responses from viewers
All sessions are saved in one file
Joyce Harvey & Associates, LLC
www.joyceharvey.net
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Results Analysis Program
The ONETOUCH Results Analysis Program, also a
Microsoft Windows application, allows presenters to
analyze the effectiveness of their class sessions.
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User-friendly report generation
Integrates question text
View by question, viewer or site
Helps certification and grading
Customizable reports
Export to LMS or HR system
Joyce Harvey & Associates, LLC
www.joyceharvey.net
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Graphic Considerations
Use a standardized color pallet
 Keep text and diagrams simple
 Design within “Camera Safe” area
 Use readable fonts (24 pt. or larger)
 Use multiple levels to show greater
detail
 Use graphics to illustrate points - to
lead audience to intended conclusion
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IDL Presentation Skills
It’s A Visual Medium
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Presentation skills topics:
– Understand your stage
– Work inside your frame
– On-camera attire
– Graphic considerations
– Make personal contact with audience
– Tips & suggestions
Understand Your Stage
Your stage is defined by the
camera(s)
 Limit your movement within the
stage
 Keep hand gestures within your body
 Use gestures more sparingly
 Move more slowly than you would in
a classroom
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Be Aware Of The Camera Shot
Watch preview and program
monitors
 Are you in a:
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– Close up?
– Medium shot?
– Wide shot?
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Applies to document camera and
graphics
Wardrobe Suggestions
No White or Black, Caution with Red
 Choose medium to darker tones
 No Fine Patterns-checks or hound’s tooth
 Solids Work Best
 Microphone placement
 No flashy jewelry or noisy bracelets;
caution with scarves around mic
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Connecting With Your Audience
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Make good eye contact with the camera
Make use of close ups and medium close
ups when you are on camera
Smile warmly
Reveal your personality
Acknowledge student input
Close conversations before moving on
Invite frequent audience participation
Tips & Suggestions
Get VERY familiar with presenter
tools
 Practice your presentation skills
 Know your course material
 Remember your audience & put
yourself in their shoes
 Rehearse, rehearse, rehearse ...
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CASE STUDIES
Ford
 Pfizer
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FORD MOTOR CO.
Training Advantages
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Prior to 1995, Ford conducted all of its
training in traditional leader-led
classrooms.
11,263 dealership employees were
trained in 1994
 In 1995, the OneTouch network installed in
less than half of the company’s dealership
locations (2000) but twice as many people
were trained.
FORD MOTOR CO
Training Advantages
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In 1996, upon the full roll-out of the
Fordstar network to 6,400 sites, more
than ten times as many dealership
employees were trained (124,510) as
compared to two years earlier, with
traditional classroom-led training.
FORD MOTOR CO.
“The key is interactivity because that’s
the way adults learn. This [IDL
training] is revolutionizing the sales
training world.”
Larry Conley
Former manager, (retired)
Fordstar Communications Network
FORD MOTOR CO.
Communication Advantages
Clear, consistent & timely message
to 6400 dealers
 May, 2001—Firestone tire challenge
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– Using the Fordstar network, Ford
management effectively communicated
its tire replacement program to nearly
6,400 dealership associates.
– Able to interact with thousands of
dealers & employees simultaneously.
Pfizer Inc.
#1 in Training Magazine’s 2003 & 2002 Top 100
 Share Best practices and decrease time to
market
 Pfizer’s sales force is seen as among the
best in the industry for product knowledge/
skills
 Communications platform is used to provide
interactivity/accountability
Pfizer Inc.
#1 in Training Magazine’s 2003 & 2002 Top 100
 Delivered to the desktops of over 500
district managers offices
 Reaches 5,400 professionals at 7 regional
offices - largest sales force in
pharmaceutical industry
 Pfizer sees communications as part of their
corporate advantage
QUESTIONS?
Joyce Harvey, P.O. Box 160, Sylvania, OH. 43560
www.joyceharvey.net
[email protected]
419-885-0952
Kathleen Anderson-OneTouch
www.onetouch.com
[email protected]
773-714-8829