Transcript 1.02 Understand effective communication

1.02
Understand
effective
communication
Journal Prompt #1
How do you communicate?
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Do you like to talk?
Are you a good listener?
What makes you a good listener?
Why do healthcare professionals have to
have good communication skills?
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Types of Communication:
Verbal and Non-Verbal
Verbal
Communication
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Verbal
Spoken/Oral
Communication
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Communication
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
NonVerbal
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Bell
 Review text pages 86 and 87
 1) answer these questions on the back of
the handout or in their notebooks:
 compare verbal and non-verbal
communication.
 explain how tone of voice and vocabulary
relate to written communication.
Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
1.02 Understand effective communication
Facial
expressions
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Types of Communication:
Verbal and Non-Verbal
Written
Verbal
Spoken/Oral
Tone of voice
Communication
Vocabulary
Gestures
Touch
Body Language
NonVerbal
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Facial
expressions
Eye Contact
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The
Communication Model
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The
Communication Model
Sender
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The
Communication Model
Sender
Message
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The
Communication Model
Sender
Message
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Receiver
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The
Communication Model
Sender
Message
Receiver
Feedback
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Assignment
 students answer these questions on the
back of the handout or in their notebooks:
 How do types of communication relate to the
communication model?
 Give examples of the use of non-verbal
feedback.
Respond to…
 How does the communication process relate
to healthcare?
 What is the most important component of
the communication process
Communication Process
 Engagement
 Understanding
 Education
 Sense of Partnership
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Communication Process
Engagement
 Connection between
the healthcare
professional and the
patient
 Develops partnership
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Communication Process
Engagement:
 Effective Communication
Strategies
 Introduce yourself
 Allow the patient to talk
without interruption
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Communication Process
Understanding
 Healthcare professional
makes the patient feel
accepted
 Healthcare professional
empathizes with the
patient
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Communication Process
Understanding:
 Effective Communication
Strategies
 Allow patient to share
thoughts and feelings
 Share anecdotes to create
a bond
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Communication Process
Education
 To increase the
patient’s knowledge of
their illness
 Minimizes anxiety
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Communication Process
Education:
 Effective Communication
Strategies
 Use language the patient
understands
 Make sure all patient’s
questions are addressed
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Communication Process
Sense of Partnership
 Healthcare professional and
patient work together
regarding their problem
and treatment plan
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1.02 Understand effective communication
Communication Process
Sense of Partnership
 Effective Communication
Strategies
 Avoid critical questioning
 Use active listening
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Bell
 Read section in text, page 88, (old book
chapter 3) ‘Listening”. Write down 5
skills. Complete the sentence: Good
listening skills allow the patient
to________.
Communication Process
Active Listening
 Need good listening skills
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

Show interest
Pay attention
Hear the message
Do not interrupt
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Communication Process
Active Listening
 Reflection
 Restatement
 Clarification
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Communication Process
Active Listening
 Reflection
 Careful thought
 Restatement
 Rewording
 Summarizing
 Clarification
 Explaining
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