Transcript Document

Global 8D Problem Solving
Process Overview
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Define and quantify symptoms
Identify customer and affected
parties
If necessary, provide Emergency
Response Action to protect the
customer
Determine if G8D should be
implemented
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Identify G8D Champion
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Identify Team Leader
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Determine skills and knowledge team
will need at this stage
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Establish team membership
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Establish team goals
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Establish team roles
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Develop the Problem Statement
identifying “what is wrong with what”
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Develop the Problem Description
detailing the problem in quantifiable terms.
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Is ICA required
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Evaluate ERA
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Identify and choose best ICA
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Plan and implement ICA
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Review process inputs and establish
possible causes
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Determine possible root causes
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Establish root cause and verify
To be established for the problem and
for the escape point
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Select the best permanent corrective
action to remove the root cause
Select the best permanent corrective
action to address the escape point
Verify that both decisions will be
successful when implemented and
not cause undesirable effects.
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Develop action plan for root cause
and escape point PCA’s
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Implement PCA’s
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Remove the ICA
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Perform Validation
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Confirm with customer
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Identify systems, policies, practices
and procedures that allowed
problem to occur and to escape to
the customer
Identify and select preventative
actions
Verify preventative actions
Implement preventative actions
Consider current and similar problems
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Document lessons learnt
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Recognise individual contributions
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Recognise group contributions
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Celebrate completion of G8D team’s
task
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Other Global 8D Resources
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Modify the necessary systems including
policies, practices and procedures to
prevent recurrence of this problem and
similar ones
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Make recommendations for systemic
improvements, as necessary
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