Transcript PowerPoint pateikties šablonas

IMPLEMENTATION OF AN ISO-BASED PLAN-DOCHECK-ACT CYCLE IN STATISTICS LITHUANIA
DAIVA JURELEVIČIENĖ,
BRONISLAVA KAMINSKIENĖ,
LAURA LUKŠAITĖ,
STATISTICS LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
OUTLINE
 WHY SYSTEMATIC QUALITY MANAGEMENT IS ESSENTIAL?
 PLAN-DO-CHECK-ACT CYCLE IN STATISTICS LITHUANIA
 PROCESSES AT STATISTICS LITHUANIA
 MANAGEMENT RESPONSIBILITY
 RESOURCE MANAGEMENT
 PRODUCTION OF STATISTICS AND USER SERVICE
 MEASUREMENT, ANALYSIS AND IMPROVEMENT
 SOME EXAMPLES OF IMPLEMENTED IMPROVEMENTS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
WHY SYSTEMATIC QUALITY MANAGEMENT IS
ESSENTIAL?
 TO SET CLEAR VALUES ACROSS THE INSTITUTION
 TO ESTABLISH AN EFFECTIVE MANAGEMENT SYSTEM
 TO MOTIVATE THE STAFF AND TO DEVELOP THE QUALITY
CULTURE
 TO ASSURE CONTINUOUS IMPROVEMENTS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
PLAN-DO-CHECK-ACT CYCLE AT STATISTICS
LITHUANIA
Identification of user
needs;
identification of the
quality policy;
quality objectives
Senior Management
Committee meetings;
decisions on further
improvements
Monitoring
of implementation of
annual work plans;
assessment of
relevance of quality
objectives;
analysis of process
and product quality
ACT
PLAN
CHECK
DO
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
Resource allocation;
production of statistics
and user service
PROCESSES AT STATISTICS LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MANAGEMENT RESPONSIBILITY
 DEFINITION OF THE STRATEGY OF STATISTICS LITHUANIA
 IDENTIFICATION OF QUALITY POLICY AND QUALITY
OBJECTIVES
 CLEAR DEFINITION AND DISTRIBUTION OF RESPONSIBILITIES
 SETTING UP EFFECTIVE COMMUNICATION ACROSS STATISTICS
LITHUANIA
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
DISTRIBUTION OF RESPONSIBILITIES
Quality Management
TOP MANAGEMENT
Unit
Senior Management
Committee
USER SERVICE
STATISTICAL PRODUCTION
Methodology and Quality Division
Public Relations Division
Statistical Information Dissemination
Division
1st survey manager
2nd survey manager
SUPPORTING PROCESSES
...
Process managers
n-th survey manager
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
RESOURCE MANAGEMENT
 PROCEDURES FOR RESOURCE PLANNING AND ALLOCATION
 EFFECTIVE MANAGEMENT OF THE INFRASTRUCTURE AND
WORKING CONDITIONS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
HUMAN RESOURCE MANAGEMENT
REGULAR PERFORMANCE APPRAISAL OF EMPLOYEES
SURVEY ON STAFF COMPETENCES
ASSESSMENT OF EFFECTIVENESS OF TRAINING
STAFF SATISFACTION SURVEYS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
PRODUCTION OF STATISTICS
 A SYSTEM FOR THE ANALYSIS OF USER NEEDS AND THEIR
INTEGRATION INTO WORK PLANS
 REGULAR REVIEW OF THE EFFECTIVENESS OF THE PROCESS
FRAMEWORK
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
USER SERVICE
 STRONG FOCUS ON STRENGTHENING RELATIONSHIPS WITH
USERS
 PROVIDING USERS WITH DIFFERENT POSSIBILITIES TO PROVIDE
INFORMATION ON THEIR NEEDS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MEASUREMENT, ANALYSIS AND IMPROVEMENT
TOOLS:
 EFQM SELF-ASSESSMENT
 QUALITY MANAGEMENT AUDITS
 MANAGEMENT OF USER COMPLAINTS AND NON-CONFORMITIES
PRODUCTION OF STATISTICS
 QUALITY INDICATORS
 PROCESS VARIABLES
 DESAP SELF-ASSESSMENT OF SURVEY MANAGERS
 STATISTICAL AUDITS
USER SERVICE
 USER SATISFACTION SURVEYS
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
MANAGEMENT OF IMPROVEMENTS
Identification of non-conformity
Every staff member
Analysis of non-conformity causes
Implementation of improvements
Process managers
Monitoring the efficiency of improvements
Overall assessment of improvements
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
Senior Management
Committee
SENIOR MANAGEMENT COMMITTEE MEETINGS –
DECISION FOR MAJOR IMPROVEMENTS
 RESULTS OF PROCESS AND PRODUCT MONITORING
 USER SATISFACTION
 STATE OF THE ART OF DIFFERENT IMPROVEMENT PROJECTS
 RESULTS OF STAFF ASSESSMENT
 STAFF SATISFACTION
 DISTRIBUTION OF STAFF WORKLOAD
 RESULTS OF STAFF TRAINING
 INFORMATION ON STAKEHOLDERS’ COMPLAINTS AND NONCONFORMITIES
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
EXAMPLES OF IMPLEMENTED IMPROVEMENTS
 THE NETWORK OF INTERVIEWERS REORGANISED
 THE USE OF ADMINISTRATIVE SOURCES IN EARNINGS
STATISTICS FACILITATED
 THE REVISION POLICY IN THE RETAIL TRADE SURVEY REVISED
 A SYSTEM OF TESTING OF PREVIOUSLY APPROVED
QUESTIONNAIRES IMPLEMENTED
 A STAFF ROTATION DATABASE INTRODUCED
 A SET OF MEASURES ENHANCING INITIATIVE OF THE STAFF
IMPLEMENTED
 A PROGRAMME FOR ENHANCING USER LITERACY
ELABORATED
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics
THANK YOU FOR YOUR
ATTENTION!
QUESTIONS?
Rome, 8-11 July 2008
European Conference on Quality in Official Statistics