Transcript TITLE AREA: 44PT FONT ALL CAPS, CENTER JUSTIFIED, …

®
ADDRESS QUALITY
IMPROVEMENT PROCESS
(AQIP)
Address Management
National Customer Support Center
Course # 38201-49
8 Hours Credit
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Challenge
The Strategic Transformation Plan 2006-2010
charts the course of the USPS®. PMG Jack Potter
describes in the Transformation Plan how the
USPS will improve the value of mail by:
 Ensuring “…addresses are complete, accurate, and


represent delivery points that exist in the Address
Management System (AMS).”
Developing “…tools to enable continuous analysis
of AMS data to ensure that it is complete, as well as
to reduce the lead time for updating the AMS data
and postal sort plans.
Increasing “…delivery point sequence from 84.98
percent (Qtr 4 FY07) to 95 percent by 2010.”
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Challenge (Cont.)
The Strategic Transformation Plan also states:
 Address information is the key component
to these portions of the plan;
 Also states that products and services
created from the AMS database form the
foundation for all automated mail
processing by both the USPS and our
partners in the mailing industry.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Address Information
To Realize Success Addresses Information Must
consist of…
standardized and accurate address elements
before either the USPS or the mailing industry
can realize automation success.
ADDRESS QUALITY
IMPROVEMENT PROCESS
What is Automation Success?
USPS
Sort Plans
DPS
Reduction of UAA
Mailing Industry
DPV
Automation Discounts
Reduction of UAA
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
Standardization of addresses were jointly
developed by the Postal Service and the
mailing industry.
 Standardized address information
● Enhances the processing and delivery of mail
● Reduces undeliverable-as-addressed mail
● Provides mutual cost reduction opportunities
through improved efficiency
Publication 28, Postal Addressing Standards
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
“A quality address contains complete and
correct elements that comply with USPS®
Address Management System standards and
allow automated sortation to the intended
delivery point for delivery to the specified
recipient without requiring the use of Delivery
Force Knowledge™ to complete.”
…as defined by USPS
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
A standardized address is one that is fully
spelled out, abbreviated by using the Postal
Service™ standard abbreviations or as shown
in the current Postal Service ZIP + 4® file.
Recipient Line
Delivery Address
Last Line
ABC MOVERS
1500 E MAIN AVE STE 201
SPRINGFIELD VA 22162-1010
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
Delivery Force Knowledge™ is:
“…the knowledge of postal employees that
deliver the mail for customers every day.”
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
GREG LLOYD
1101 TROLLEY SQUARE XING E
ATLANTA GA 30306
This looks like a standardized quality address…
but it’s not, it’s delivered via Delivery Force Knowledge™
GREG LLOYD
609 VIRGINIA AVE NE APT 1101
ATLANTA GA 30306-3745
Official Standardized Quality Address
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
Alternative Addressing
When Address Management becomes aware that
the Postal Service is honoring a variant of the
official address by delivering the mail to the
intended recipient via Delivery Force Knowledge™,
it is the responsibility of the AMS Specialist to
structure the data in a way that will allow the
variant address to be sorted through automation
and delivered as efficiently as possible.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
POSTNET Barcode
ADDRESS QUALITY
IMPROVEMENT PROCESS
DEFINING AN ADDRESS
Intelligent Mail® Barcode
The Next Generation
http://ribbs.usps.gov/onecodesolution/
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
Intelligent Mail® Barcode – The Next Generation
There are 4 different positions that bars within the
barcode can occupy.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Defining An Address
Intelligent Mail® Barcode – The Next Generation
The intelligent mail® barcode will:




Uniquely identify the sender
Uniquely identify the mailpiece
Provide a destination ZIP code for sortation & routing
Encode special service indicators & ACS™ requests
More information can be found on the RIBBS website:
http://ribbs.usps.gov/
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Challenge
How are we going to ensure that addresses
are complete and accurate?
How are we going to increase DPS?
A new tool and a new process:
Address Quality Report Tool (AQRT)
Address Quality Improvement Process (AQIP)
®
ADDRESS QUALITY
REPORTING TOOL
(AQRT)
http://aqrt.usps.gov/
Address Management
National Customer Support Center
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool
Notice:
 The Address Quality Reporting Tool (AQRT) &
the AQIP demonstrated in this presentation in
no way replaces maintenance submissions via
WEBEES or the edit book process.
 WEBEES and the edit book process should
continue to be the primary sources for updating
carrier routes as changes occur.
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool (cont.)
Have you ever wanted a crystal ball that would
identify delivery routes with the most
opportunity for improvement?
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool (cont.)
AQRT
 Identifies and ranks, on a weekly cycle, carrier
routes within a district that contain large
volumes of opportunity for improvement within:
 DSMART
 eUARS and
 AMS Operational Error Reports.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Why DSMART?
Because DSMART provides consolidated
analysis of 11-digit barcodes received
through DPS compared against the Address
Management Systems database – Delivery
Point File (DPF)
ADDRESS QUALITY
IMPROVEMENT PROCESS
Why eUARS?
Because eUARS provides the opportunity for
USPS® employees to correct customer
Change Of Address and Address Element
Correction submissions
Corrections improve customer service,
processing and delivery operations, reduce
customer complaints, and generate revenue.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Why AMS Operational Reports?
Because corrections to these reports improve
processing and delivery operations, customer
service, reduce customer complaints, and
generate revenue.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Access
Main Menu http://aqrt.usps.gov/
ADDRESS QUALITY
IMPROVEMENT PROCESS
Access Roles
AQRT administrative roles and user access is
assigned as defined in eUARS access. These
roles limit access when certifying reviewers,
entering, editing, and deleting street review
input.
Input
Delete
Certified Street
Reviewer Review
District
Admin
AMS
Spec
X
X
Enter
Street
Review
Edit
Street
Review
X
X
X
X
ADDRESS QUALITY
IMPROVEMENT PROCESS
Access
ADDRESS QUALITY
IMPROVEMENT PROCESS
Access
ADDRESS QUALITY
IMPROVEMENT PROCESS
Entering Certified Reviewers
Select Certification
ADDRESS QUALITY
IMPROVEMENT PROCESS
Reviewer Certification
 Only personnel who have District Admin
rights as assigned in eUARS may enter
names of certified reviewers.
 The only personnel who can perform AQIP
reviews are:
● Those who have successfully completed
District AQIP training
ADDRESS QUALITY
IMPROVEMENT PROCESS
Entering Certified Reviewers
Select Enter Certified Reviewers
ADDRESS QUALITY
IMPROVEMENT PROCESS
Entering Certified Reviewers
Enter ACE ID or Name
ADDRESS QUALITY
IMPROVEMENT PROCESS
Entering Certified Reviewers
Select View Certified Reviewers
ADDRESS QUALITY
IMPROVEMENT PROCESS
Viewing Certified Reviewers
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool (cont.)
AQIP Best Opportunity Routes
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool (cont.)
ADDRESS QUALITY
IMPROVEMENT PROCESS
A New Tool (cont.)
AQIP Best Opportunity Routes
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
ZIP® – A 5-Digit ZIP Code within District
CRID – Carrier Route ID within ZIP Code
Last Review Date – Date of the last street review
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DPS % – DPS Percentage recorded in DOIS and
Rural Datakeeper software programs.
Weighted Total – Count of potential errors multiplied
by the error weight.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DSMART PMDP – Count of DSMART Potential
Missing Delivery Points that are not an invalid barcode
or barcode lacking high rise algorithm with a threshold
> 100.
DSMART Added Missing DPs – Count of delivery
points that were identified in DSMART as a potential
missing address and have since, been added to AMS.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DSMART Added Missing DP’s Since Last Review
– Count of delivery points in DSMART that have
been added to AMS since the last review
DSMART Default Highrise – Count of AMS
addresses that have, on average, at least 50 pieces
going to default daily.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DSMART Business Names – Count of impact
business addresses that do not have business names
entered.
DSMART Street To Highrise – Count of addresses
currently coded in AMS as record type 'S'- Street, that
share the same 11-digit ZIP Code and have received
at least 1,000 pieces of mail in the past year.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DSMART No Volume – Count of 11-digits for
correlating AMS addresses that are not indicated as
“nostat” or “vacant” in which DSMART has not received
a count from automation.
DSMART eUARS Insight – Reflects the count of
eUARS for the past six months in which the secondary
address was corrected, and where the default volume
for the building reflects at least 30 pieces per day for
the last complete month.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
eUARS Unresolved >7 – Count of records older than
7 days that are currently unresolved in eUARS
eUARS Street Name Correction – Count of EUARS
records where the record was corrected by correcting
the street name.
eUARS Correct as Shown – Count of records
resolved in eUARS by the addition of a missing
delivery point or correction to an existing delivery point.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
eUARS ADNE (Address Does Not Exist) – Count of
records that were indicated in eUARS as "Address
Does Not Exist" over the last 6 months.
eUARS SECD Corr (Correct) – Count of records in
which the secondary address was corrected in
eUARS over the last 18 months.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
eUARS PRE POST SUFF Corr – Count of records in
which either the Pre or Post Directional or Street
Suffix was corrected in eUARS over the last 18
months.
eUARS ZIP5 Corr – Count of records in which the
ZIP Code was corrected in eUARS over the last 18
months.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
DPS Conflict – Count of records in AMS that have a
High-rise DPS conflict
PLUS4 Discrepancy – Count of records in AMS in
which a ZIP+4 is assigned to 2 different addresses.
Highrise Not Coded – This report identifies delivery
points located at a single primary address which are
not coded as Highrise records, but could possibly be
based on the number listed in AMS (four or more
secondary addresses).
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
Missing Defaults for Highrise - Identifies where
High-rise records exists, but there is no “S” coverage
record.
12 Month SEALOG Submissions – Indicates the
number of SEALOG submissions over the past 12
months.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Best Opportunity Column Descriptions
SEALOG Date of Last Submission - Date of last
recorded transaction in SEALOG application
Percent of Business - Percent of business
deliveries for a route.
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
 Routes were selected 09/28/2007.
 Identified all routes within each District with
a Weighted Value in Best Opportunity.
 Delivery was then assigned 50 percent of
the routes with a Weighted Value in Best
Opportunity.
 AMS reviews 10 percent of routes with a
Weighted Value in Best Opportunity; selects
from those assigned to Delivery.
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
 Total routes in District with a
Weighted Value in the Best
Opportunity
 Delivery assigned 50 percent of
the above routes for AQIP
= 1600
= 800
 AMS reviews 10 percent of the
routes with a Weighted Value in
the Best Opportunity for AQIP
= 160
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
Select Area
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
Select District
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
Select MCS or MPOO
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
Select ZIP Code
ADDRESS QUALITY
IMPROVEMENT PROCESS
FY 2008 AQIP Status Report
Routes for AQIP
ADDRESS QUALITY
IMPROVEMENT PROCESS
Street Review Input
Reviews are Complete, What Do You Do?
ADDRESS QUALITY
IMPROVEMENT PROCESS
Street Review Input
Enter Review Results
ADDRESS QUALITY
IMPROVEMENT PROCESS
Street Review Input
Remember Only
Certified Reviewers
Can Perform AQIP
Reviews!
ADDRESS QUALITY
IMPROVEMENT PROCESS
Street Review Input
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
Select a Review to Edit
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
Select the Route to be Edited
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
All fields, except grayed, are editable
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
Partial Review
ADDRESS QUALITY
IMPROVEMENT PROCESS
Edit Review
Completing a Partial Review
ADDRESS QUALITY
IMPROVEMENT PROCESS
Delete a Review
Select Delete Review
ADDRESS QUALITY
IMPROVEMENT PROCESS
Delete a Review
Select Area, District, and ZIP Code
®
ADDRESS QUALITY
IMPROVEMENT PROCESS
(AQIP)
Performing A Street Review
ADDRESS QUALITY
IMPROVEMENT PROCESS
What is an AQIP?
Essentially an AQIP is the street review process…
So what has changed?
The integration of select reports from DSMART,
eUARS, & the AMS Operational Reports
throughout the review process increases the
scope of the street review process.
ADDRESS QUALITY
IMPROVEMENT PROCESS
First Step:
Route Identification Via The AQRT
 Access the FY 2008 AQIP Status Report for
your district.
 Determine the route for AQIP.
 Schedule the AQIP.
 Generate a 3999X-AMS-AQ for the identified
route.
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
 Access
to form 3999X-AMS-AQ is defined by
eUARS access.
●
Access to ZIP Codes assigned within District
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
MSP/DISMOUNT/Relay/Pk Pt/ColBox – If the
delivery point has one or more of these special
identifiers, this column should have the corresponding
identifier listed:
M = MSP, D = Dismount, R = Relay,
P = Park Point, C = Collection Box
MSP comes from DOIS the remainder from AMS
Seq No – The sequence number indicates the
position of the delivery on the carrier’s line of travel
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
Multi/Rec Type – Describes the AMS record type of
the address: S or H and whether the delivery point or
default is a Multipoint hold-out - M
Address – Primary number for the listed street on
which the delivery is located
SECY ABBR – Describes the secondary unit within
the primary address, such as apartment (APT), suite
(STE).
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
APT/STE – Indicates the corresponding secondary
address (Apt or Ste number)
DELV TYPE – Describes the mode of delivery for
the delivery point.
USG CODE - Describes a delivery as a business
delivery or residential delivery, or a mixed
residential/business delivery and vice versa
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
No Stat – Describes the status of a delivery address
and whether it is counted as a possible delivery –
Defaults are No-Stats
VAC – Describes whether an address is indicated as
vacant in AMS.
DROP TYPE - COUNT – Indicates the type of Drop
(D for regular drop, C for CMRA) and the number of
addresses served at the drop point
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
SEA - Indicates a seasonal address that is
unoccupied for a given period each year and does not
receive delivery. (Y = Seasonal, E = Educational)
ADDR SORT CODE – Indicator used for automated
mail processing and additional mailer info (H –
HoldOut, T – PO Box Throwback, A – Accelerated
Reply, V – High Volume DP, M – Multipoint)
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
NO VOL – Address identified in DSMART as not
receiving barcodes in automation. Check validity of
address.
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
AMS BUILDING/FIRM NAME – If there is a Firm or
building, the name of the FIRM/BLDG will appear in
this space
DSMART BUSINESS NAME – Actual business name
as assigned in DSMART
CBU/CENT/KEY – Can be used to indicate address is
a CBU location, Centralized Lock location, or Key
Keeper location. This is a reviewer entry column.
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
COMMENTS – Reviewers can enter their comments
here. Such as, “Vicious Dog”, “Do Not Cross Grass”,
etc..
SCHM ZIP/CRID – ZIP in which the address is
schemed and corresponding Carrier Route
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
Appendix A: Firm Names
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
eUARS Insight
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
Appendix C: eUARS Insight
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
PMDP
ADDRESS QUALITY
IMPROVEMENT PROCESS
3999X-AMS-AQ
Appendix D: PMDP
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Before the AQIP…
 Always perform AQIP reviews with the
regular carrier; if the regular carrier is not
available ask for the most knowledgeable
carrier to complete the review
 Before leaving for the route, ask to see the
carriers drivers license then record the
carriers name and drivers license expiration
date on the 3999X-AMS-AQ
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Before the AQIP…
 If there are delivery centers on the route
ask the carrier to bring the Arrow Lock key
 While traveling to the route ask the carrier
how long he/she has been working for the
USPS also how long has he/she been
assigned to the route
 Furnish this information with the 3999XAMS-AQ
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Decision Making
 Always ask the carrier the ‘Golden Question’
“If you had a mailpiece for delivery to this
delivery point what would you do with it?”
 The answer will more often than not provide you
with the information you need to correctly
identify the situation.
 If you are still unsure of the delivery situation
contact your District AMS personnel.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Five areas of opportunity that have the
greatest impact on automation are:
1.
Omitted – Delivery points where carriers have
established delivery of mail but the delivery point is
not found in the AMS database (i.e. Edit Book and or
carrier case labels).
2.
Out of Sequence – Delivery points that the carrier
is delivering in another sequence other than the
sequence that is coded in the AMS database.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
3.
Wrong Delivery Address – Delivery points whose
primary or secondary addresses found on the
structure is different than that which is coded in the
AMS database.
4.
Wrong Usage Code – Delivery points that are
incorrectly coded in the AMS database as business
or residential.
5.
No Such – Delivery points in the AMS database as
a live delivery points but the carrier is not
delivering mail.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Opportunity Identification…
 Explicit notes and or drawings must
accompany identified areas of
improvement…THIS IS CRUCIAL
Include in your notes exactly what the carrier
says and what you saw regarding mail
receptacles and structures
Include how and when delivery is affected to
each delivery point
“Notes, Notes, Notes, & Drawings, Drawings, Drawings”
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Verification of Secondary Addresses
 Verification of secondary addresses is
completed via visual inspection of each
delivery point by walking floors or the
community.
 When possible it is advisable to drive
apartment complexes and or residential
communities.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Apartments using Secondary Addressing
(Residential Delivery Points)
 Reviewers are not required to verify secondary
addressing in an apartment complexes unless
one of the below discrepancies, but not limited
to, has been identified during the review
process.

An omitted or no such secondary address has
been identified.

A discrepancy in address format has been
identified that would result in a WRDA (Wrong
Secondary Delivery Address) action.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Suites using Secondary Addressing (Business
Delivery Points)
 Reviewers are required to visually inspect each
floor identifying every possible secondary
address for omitted or no such delivery points.
 This procedure is completed by physically
walking each floor where access is allowed.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Residential Subdivisions & Trailer Parks
(CBU & Centralized)
 Reviewers are required to verify CBU, NDCBU,
and Centralized delivery centers for accuracy
within residential subdivisions and trailer parks.
 Verification includes identification of omitted
and no such delivery points.
 When the initial verification of the delivery
center is complete reviewers must verify each
street that is contained in the delivery center(s).
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
 While performing the verification of each street, visually
identify each address that is on the street for omitted and
or no such delivery points.
Exception - Trailer Parks - A space in the trailer park
that has been vacant (no trailer present) longer than 90
days must not be counted as a possible delivery. The
delivery point representing the empty space must be
flagged as a No-Stat.
Reference Postal Bulletin 21758: Permanent
Mobile Homes and Trailer Parks. For deliveries
made to individual residences of permanent mobile home
or trailer parks, consider each residence as one possible
delivery. Do not count unoccupied spaces.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
DSMART
Addresses found on the Potential Missing
Delivery Point report may be but are not limited
to one of the following:
 The eleven digit barcode represents a correct
address; the record is correctly identified as a
missing or omitted delivery point and should
be added to the AMS database results.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Opportunity Identification (cont)
 The eleven digit barcode represents an incorrect
address for an existing address and possibly
requires that a delivery point alternate be added
to the AMS database
 The eleven digit barcode represents multiple
secondary addresses any one of which but not all
and may need to be added to the AMS database
 Incorrect address due to E911 conversion and
requires LACS coding
 Caller Service or PO Box throwback records that
need to be added to the AMS database
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Opportunity Identification (cont)
A carrier may tell you that the Address Does Not
Exist (ADNE) or I have never seen mail for this
address;
● Do Not Accept This Response and End the Inquiry.
● Continue with the resolution by telling the carrier
that mail has been generated with a barcode that
represents this address
● Then ask the carrier, ‘What would you do with mail
addressed to this address or what did you do with
this mail?’
● Always check with the throwback clerk regarding
addresses the carrier is unsure about.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
AQIP Completion
 When you finish the review, thank the carrier
for participating in the AQIP.
 Inform management of the areas of
opportunity identified on the route.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
Furnish AQIP Documents to AMS
 Write legibly as you transfer all notes to the
second copy of the 3999X-AMS-AQ.
 Remember you might not be present when the
completed AQIP materials are presented to the
AMS staff.
ADDRESS QUALITY
IMPROVEMENT PROCESS
AQIP Review Process
After the Review
 AMS should update the route in the AMS
database with the findings from the AQIP.
 AMS should code as necessary records identified
within DSMART & eUARS
 Using the AMS Operational Reports AMS should
correct all identified issues and coding changes
for the route reviewed
 Correcting deficiencies identified through the
three processes above increases the opportunity
for the USPS to achieve greater automation
results.
ADDRESS QUALITY
IMPROVEMENT PROCESS
Resources
Incidents of incorrect ZIP Codes sprayed by
commercial MLOCRs should be reported to
the NCSC Miscodes Group by:
Fax: 650-577-4762
or
Email: [email protected]
ADDRESS QUALITY
IMPROVEMENT PROCESS
Resources
Delivery/AMS Quality Review
Guidelines
 http://imaq.usps.gov/AMS/
streviewgdln2007.pdf, or
 Enter the IMAQ website site
● Type IMAQ in the address bar,
● Click IMAQ Tools,
● Click AMS National Street
Review Team -- NSRT,
● Click Delivery/AMS Street
Review Quality Guidelines
ADDRESS QUALITY
IMPROVEMENT PROCESS
Resources
Publication 28, Postal
Addressing Standards
 http://pe.usps.gov/cpim/ftp/pubs/
Pub28/pub28.pdf, or
 Enter the USPS® website site
(internet)
● Click All Products and Services,
● scroll to ‘P” and Publications,
● click Postal Periodicals and
Publications,
● click Publications,
● scroll to Pub 28 and chose PDF
or html format
ADDRESS QUALITY
IMPROVEMENT PROCESS
Resources
AMS Coding Guidelines
 http://imaq.usps.gov/AMS/
AMS CODING GUIDELINES
Oct2006.pdf
 Enter the IMAQ website site
● Type IMAQ,
● click IMAQ Tools,
● click AMS Resources,
● click AMS Coding Guidelines
®
Thank You