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Assisted living technology and services: a learning and development framework Insert date here

Resource 1 Learning and development framework for assisted living technologies (ALT) workshop

To be used in partnership with the lesson plan/timetable

Learning and development framework for assisted living technologies (ALT) workshop Use of an image showing a specific product is illustrative only and does not constitute an endorsement of the product or the company who supplied the image .

Outcomes for the workshop

By the end of this session, you will be able to: ▪ understand the importance of ALT to your organisation ▪ describe the broad structure of the ALT learning and development framework ▪ understand key concepts within the framework, such as ▪ the cycle of ALT delivery ▪ the ALT workforce ▪ role exemplar structure ▪ apply concepts from the framework to your own organisation.

Who is this resource aimed at?

 Senior social care managers, HR managers and specialist staff – anyone with a role that includes enhancing the skills and knowledge of the workforce.

 Social care staff with an interest in gaining an insight into the ALT learning and development framework.

What are assisted living technologies (ALT)?

Skills for Care define ALT as including: 

telecare

- the use of technology, including monitors and sensors, to promote independent living and support to people in need of care to live longer at home, in homely environments and in their communities

(we will focus on this)



digital participation services

- to educate, entertain and stimulate social interaction to enrich the lives of people in need of social support 

wellness services

- to encourage people to adopt and maintain a healthy lifestyle, to prevent or delay the need for support.

The collection of these services is referred to as assisted living services (ALS).

Adapted from Lewin et al 2010 Lewin, D, Adshead S, Glennon B et al (2010) Assisted Living Technologies and Disabled People in 2030. London; Plum Consulting

Examples of ALT

Personal alarms Fall detector Bed sensor Flood sensor GPS locator Images provided by Tunstall and Tynetec Medication dispenser

Why use ALT?

Benefits for your customers:  greater independence, self-care ability and safety  can benefit people of all ages, with different abilities and disabilities Benefits for friends, families and carers:  reassurance and support Benefits for your organisation:    enhances services offered to customers may reduce face-to-face and/or residential care costs supports delivery of key agendas (e.g. Common Core Principles for Self-Care; Think Local, Act Personal).

Drivers for ALT

Demographic  Ageing population  Pressures on social care workforce Financial  Public sector austerity Policy   3 Million Lives Source: Office for National Statistics;

ALT in England

Approximately 1.7 million people benefitting from telecare in England. Examples from Skills for Care research include: Sandwell Telecare Service (STAY):   established in 2001, now approx. 2600 users ranges of services, including pendant alarms,’ Just Checking’, GPS and telemonitoring Kent County Council:  1300 ‘mainstream’ telecare users, approx. 2000 recruits to ‘Whole System Demonstrator’  supported by cross-sector ALT strategy group

Background to the framework

  Research carried out by Skills for Care and the University of Leeds on ALT workforce development.

Three key recommendations:  organisations need support to mainstream ALT into care provision  the care workforce and service users need on going promotion of ALT  the workforce needs a range of ALT training opportunities to support service provision.

What is the Skills for Care ALT learning and development framework?

A package comprising three key elements:  a step-by-step guide to developing the ALT workforce within your organisation  a range of resources to support the step-by-step process, including role exemplars, mapping to existing qualifications and evaluation methodologies  five learning resources (of which this workshop is one) to support ALT workforce development.

www.skillsforcare.org.uk/assistedlivingtechnologyresourcehub

Stages of the learning and development framework

Readiness Stage Checking Stage Customer Flow Analysis Stage Learning Design & Delivery Stage Workforce Analysis Stage

What does the framework do?

• Guides and supports those involved in the commissioning, design or delivery of workforce development. It does this by: • posing a set of questions about your organisation (

Readiness

) • offering guidance on the identification of work or service flow in your organisation (

Customer flow analysis

) • providing guidance on how to map tasks to the knowledge and skills needed (

Workforce analysis

) • helping you identify tools and resources for learning (

Learning and delivery

) • guiding your evaluation of the impact of learning (

Checking

).

Helping you assess your organisations:  purpose  values and principles  customers  workforce  leadership in assisted living technology.

Exercise

Think about the following things in relation to your organisation:  do you have agreed language and definitions related to ALT?

 what are you trying to achieve by providing ALT to your customers (what is your business plan)?

 what values and principles run through your ALT services?

 do you have the infrastructure needed to develop your services further (e.g. partnership working; governance arrangements)?

•Customer flow is stage

Helping your organisation to:  understand the customer  identify the ALT work or service flow  explore different ways of working  identify key tasks related to ALT.

The cycle of ALT delivery

Inform Review Assess Implement Plan

Inform Assess Plan

• First point of contact and signposting • Marketing and awareness raising • Remote media (e.g. telephone) • Assessment of customer abilities and goals • Identifying customer needs • Developing plan of care

Implement

• Installation • Monitoring and response

Review

• Care plan and technical review • Deinstallation and decontamination

Exercise

Think about these key questions related to your ALT services:  who are your main customers for ALT?

 how do customers get to know about ALT that is available to them?

 is ALT considered during customer assessments?

 what are your processes for referral, installation, monitoring and response?

 do you have clear processes for removal and decontamination of ALT?

Workforce analysis stage Helping you to:  understand information about your workforce (e.g. National Minimum Dataset for Social Care)  develop role exemplars relevant to your workforce (the framework also includes some pre-written exemplars to use as templates)  identify the standards, frameworks and qualifications linked to role exemplars  recognise gaps in the ALT skills and knowledge of your workforce  produce organisational and individual learning and development plans.

Your workforce and ALT

ALT specialists Social care staff whose role includes some degree of ALT involvements Staff within social care who have little to do with ALT at present (peripheral contact)

Exercise

Think about your workforce and colleagues:  can you identify which staff fit within each layer of the ALT workforce?

 what types of tasks are associated with each layer?

 identify a key task: what skills and knowledge are associated with it?

 is there any learning and development associated with this task?

Elements of a role exemplar

Primary Tasks:

e.g. installing ALT

Job Title(s):

e.g. telecare engineer

Knowledge:

e.g. health & safety and ALT

Skills:

e.g. installation and set-up of ALT

Learning support:

e.g. mapping to QCF, NOS

A range of detailed role exemplars are available within the framework itself to act as templates for your organisation. These include details of the specific knowledge and skills required for each role.

Identifying learning and development needs

Role exemplars Skills and knowledge audit Training gap analysis Learning and development plan

Helping you to:  agree ALT learning priorities and outcomes  identify how to get best value for money  explore learning and development funding opportunities  consider delivery methods.

Exercise

    Think about the structure of your ALT workforce:  ALT specialists  social care staff whose role includes some degree of ALT involvement  staff within social care who have little to do with ALT at present (peripheral contact).

Which ‘layer’ should take priority for learning and development?

Why?

Which learning needs should take priority?

Classification of learning needs

Stage 1 • Learning needs (skills and knowledge) that are necessary to ensure an individual’s safe and effective delivery of their ALS role(s).

Stage 2 • Learning needs that are not necessary components of a role, but which would allow individuals to enhance delivery of their ALS role(s).

Stage 3 • Learning needs that enable individuals to understand the ALS roles of colleagues, thereby providing them with greater insight and flexibility.

Stage 4 • Learning needs that have no direct impact on the current ALS role(s) of an individual, but would support an extended role in the future.

Stage 5 • Learning needs that have no direct impact on the quality of ALS delivery, but reflect areas of associated interest.

Exercise

Can you think of examples of learning which might fall within each stage of an individual’s learning pathway? Examples might include:  Stage 1:

Competence in the installation and testing of ALT systems

 Stage 2:

Recognising how changes in personal circumstances can alter a user’s ALT requirements

 Stage 3:

Understanding funding mechanisms for local ALS (for members of the workforce not directly involved with the ‘inform’ stage)

 Stage 4:

Demonstrating the ability to share knowledge of ALS with colleagues in health, housing and social care.

 Stage 5:

Understanding the quality and findings of the evidence base related to ALS.

Delivery method types

‘In-House’ External provider Mandatory Voluntary Induction On-going ‘On-the-job’ ‘Off-the-job’ Face-to-face Electronic

Available learning resources

Resource 1  Workshop materials to raise organisational understanding of the framework.

Resource 2;  An eLearning resource focussed on assessment of ALT needs.

Resource 3;  An eLearning resource focussed on the use of ALT to support people with dementia.

Resource 4 (Coming soon!);  A mobile application (available on Android and iOS) providing a simple reference guide to ALT applications.

Resource 5;  Workshop materials to increase understanding of the role of ALT in supporting people with dementia.

Resource 2 sample screen

Resource 3 sample screen

Helping you decide on:  models for evaluating learning and development  methods for checking user satisfaction  ways of benchmarking progress with other organisations  celebrating your success!

Exercise

Within your organisation, how do you usually evaluate the impact of learning and development?

Evaluating learning

Learner reaction • Evaluation forms for learners • Focus groups/interviews Increase in knowledge Changes in behaviour • Assessment of learning • Review of learning needs analysis • Self-assessment • Supervision and IPR Organisational impact • Review workforce analysis • Identify changes in ALT practices Based upon: Kirkpatrick, D. and Kirkpatrick J.D. (2006).

Evaluating Training Programs

(3rd ed.). San Francisco, CA: Berrett-Koehler Publishers

Benchmarking your progress

What?

Deciding what indicators to benchmark.

• Budget and scale of learning and development • Activity and outcomes from ALT services Who?

Identifying organisations to benchmark against.

• Organisations with similar characteristics • May come from different sectors or even different countries How?

Agreeing methods of benchmarking.

• Collecting data (e.g. via internet, meetings, phone calls) • Carrying out organisational gap analysis

Final exercise

 How does your organisation publicise achievements, report findings and celebrate success?

 What methods would best fit with learning and development in ALT?

Further information

    The full learning and development framework can be accessed on the Skills for Care website at www.skillsforcare.org.uk/assistedlivingtechnology ALT learning and development resources can be found at www.skillsforcare.org.uk/assistedlivingtechnologyresourcehub Other sites worthy of exploration are;    www.hftsmarthouse.org.uk

http://dementia.stir.ac.uk/virtualhome http://www.livingmadeeasy.org.uk/telecare%20and%20alarms/

www.skillsforcare.org.uk