Transcript Presentation title

Trends in Information Technology and
e-Government
Introduction
Our agenda for today
Roscoe (Ross) Taylor
Cabinet Secretary for the
Department of
Administration, State of
West Virginia
Timothy (Tim) Blevins
Executive Consultant
State and Local Solutions
CGI
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•
Introductions
•
Open data
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Managed services and cloud
computing
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West Virginia OASIS: Increasing
the ROI on your ERP systems of
record
Flexible technologies to deliver services to citizens,
businesses, and your workforces
Social –
what is your digital
presence
Analytics –
enterprise data into
enterprise
intelligence
Mobility –
BYOD and adaptive
design
Cloud –
On-Demand
network to a shared
pool of configurable
computing
resources
What is the latest SMAC talk? (social, mobile, analytics and cloud)
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CIOs top new spending priorities for 2014
Renovate the
Core
BI/Analytics
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Infrastructure & Datacenter
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Mobile
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ERP
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Cloud
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Networking, Voice & Data Comms.
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Digitalization/Digital Marketing
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Security
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Industry-Specific Applications
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Customer Relationship Management
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Legacy Modernization
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Collaboration
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Source: Gartner 2014 CIO survey, 2339 participants
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Exploit the New
Open Data
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What is open data?
Open data is information that is available for anyone
to use, for any purpose, at no cost.
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What are the types of data?
All data
Big data
Open data
Open
government
data
My Data
SOURCE: McKinsey Global Institute analysis
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Open government data made useable
Open government data
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Public information
Information that is collected / produced in the context
of a public task and with public funds
Free or at a maximum marginal costs
Preferably machine-readable
Preferably open standards
Good (linked) open data
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Can be linked to for easy sharing
Available in a standard, structured format for easy
processing
Guaranteed availability and consistency over time for
greater reliability
Traceable, through any processing, back to where it
originates, for greater confidence
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Types of open data
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Open data index
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Home of U.S. Government’s Open Data
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Positioning Information in a strategic location
“Data.Gov” for greater transparency in Government
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Provides a single source of raw data in the federal,
state and local jurisdictions
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Open data mine to help citizens access raw data
quickly and easily
Variety of formats including CSV, XLS, KML, TXT,
and XML
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Citizens and businesses create mashups, build
applications, conduct analysis and perform research
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Powerful search, featured datasets, charts, graphs
and a more user-friendly interface
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Open API for real time data integration
Allows traditional data inquires to be current and
available
“For example, the Medicare.gov Hospital Compare and Nursing Home Compare tools "mash
up" geographical data from Google maps with healthcare provider quality-of-care information
collected by the Centers for Medicare and Medicaid Services (CMS).”
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Managed services
and cloud computing
Managed services defined
Transferring responsibility for some aspect of operations (IT or Business)
to a private vendor who will deliver that as a service
Application Management Outsourcing (AMO)
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Provider hosted and maintained business processes and services
Customer manages service provider performance and outcomes
Business Process Outsourcing (BPO)
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Buying a business outcome
Service Level Agreement driven by business outcomes
Multi-Year Engagements with upfront costs spread over a multi-year
contract reduces cost and establishes cost certainty
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High value outcomes at a lower cost
Cost Predictability
and Visibility
Application Stability
and Reliability
Management and
Governance
• Lower cost
• Committed service levels
• Expedite defect resolution
• Internal staff available for
that are aligned to
IT/business needs
• Predictable, fixed level of
spend
• Increased visibility through
service reporting supports
ongoing assessment
• Payment options can defer
and reduce backlogs
• Improve availability
• Best use of aggregate
industry talent
• Eliminates reliance on few
personnel and challenges
of staff redundancy
• Flexible and adaptable to
changing client needs
initial investment cost and
align spending with benefits
redeployment on valuecreating projects
• Risk mitigation through
singular, consolidated
accountability
• Responsive access to
product thought leadership
• Alignment of IT and
business priorities
• Allows client senior
management to stay
strategically focused
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What are the benefits of undertaking a managed
services implementation?
Benefits
Explanation
Defers Spend
One time costs for hardware, software, and services can be
amortized over the contract term, reducing overlapping spend
Reduces Schedule Risk
The only IT dependency still remaining with the client is initial
technical knowledge transfer at the outset of the engagement
Mitigates Staffing
Constraints
Current client staff remain focused on maintaining the existing
system while the implementation is underway
Leverages Quality
Assurance
The testing and implementation for the service offering transition
is undertaken only once
Secures
Future Upgrade Funding
The effort to secure funding for future infrastructure refreshes is
already budgeted, so there is no risk of not obtaining future
upgrade funding
The maximum benefit of this offering is obtained by transitioning during an
implementation or upgrade of a service offering
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When is it best to consider managed services?
Drivers for considering Managed Services are not all equal...
• Factors above provide a stronger case as they are more disruptive.
• These factors are not mutually exclusive; most clients presently have multiple
reasons to consider managed services.
• An organization’s financial expectations generally take one of two paths
compared to in house support…
The economic and labor environment has increased the acuity of these
challenges among government organizations
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What is cloud computing?
Convenient, on-demand network access to a shared pool of configurable computing
resources (e.g., networks, servers, storage, applications, and services) that can be rapidly
provisioned and released with minimal management effort or service provider interaction.
Deployment Models
Private
Service Delivery Models
IaaS
Infrastructure as a
Service
The cloud infrastructure is operated solely for
an organization. It may be managed by the
organization or a third party and may exist on
premise or off premise.
Raw compute power and
storage
Public
The cloud infrastructure is made available to
the general public or a large industry group and
is owned by an organization selling cloud
services.
PaaS
Platform as a
Service
O.S. and development tools
Community
The cloud infrastructure is shared by several
organizations and supports a specific
community that has shared concerns. It may be
managed by the organizations or a third party
and may exist on premise or off premise.
SaaS
Software as a
Service
Remotely accessible
applications
Hybrid
The cloud infrastructure is a composition of two
or more clouds (private, community, or public)
that remain unique entities but are bound
together by standardized or proprietary
technology that enables data and application
portability.
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Increase the ROI on your
(ERP) systems of record
Delivering services to businesses, your workforces,
and other governmental organizations
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Legacy West Virginia environment
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wvOASIS Environment - powerful integrated business
applications that are purpose-built for government
Powerful Analytic
Visualization Tools
Financial and
Procurement
Vendor
SelfService
Asset
Management
Performance
Budgeting
HR and Payroll
Employee
SelfService
Learning
Mgmt.
Time &
Attendance
Recruiting
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Replacing disparate systems to increase ROI
Before
After
Over 100 various agency systems
One statewide system (over time)
Detail in the agencies
Detail in the State’s system
Dual Financial Systems
One system for Administration
Another (copy) for the State Auditor
Edit and Approval processes were not identical
Single uniform system and processes
Summary receipts and disbursements in the system of record
All financial reporting from new system
Agency-specific audited financial statements from agency systems
Standardized business processes
Business processes vary widely
Enforceable policies and procedures
Agencies
Accrual Basis
Cash Basis
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Improving services with businesses
Vendor Self Service
• Fully secured web-based vendor registration and
information management
• Vendor identifies commodities provided
• Electronic access to solicitations
• Electronic submittal of bids and invoices
• Vendor access to transaction history including bids,
invoices, and payments
Spend Efficiency
• P-Card and Procurements spending by Commodity code
• Track spending by commodity code to determine where
and when state-wide master agreements should be
negotiated
• Better pricing for the State as a whole
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Improving Statewide
Purchasing and
Spending while
enabling the Open Data
Transparency portal
Improving services for your workforces
Travel
• Integrated reservation and accounting systems
• Online travel advance by employee or surrogate
Budget Prep
• Budget development integrated with financial system
• Develop budget at the detail level submit summarized to
the legislature
• Flexible reporting specific budget development
P-Card
• Decentralized card management and purchase
reconciliation and generation of payment transactions
• Integrated with commodity-based spending analysis
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Improving workforce
productivity and
increasing your ROI
with ERP functionality
Improving services to other Governmental
Organizations
Grant Life-cycle Management
• Robust grant-specific budget and spending controls based on
award dates, Spending controlled over the life of a grant
• Integrated with cost allocation to enable administrative and other
costs to be charged to a grant for reimbursement
Project Reporting and Federal Fund Auditing
• Electronic FHWA billing based on system-defined rules
• Project-specific budget and spending controls based on award
dates, manages all phases of projects
• Integrated with cost allocation to enable administrative and other
costs to be charged to a project
Federal Reciprocity
• Additional debt recovery through federal payment offset program
• State can recover from the federal government and the federal
government can recover from the State
• Third-party (counties and cities) can participate through the
State’s system
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Improving Government
to Government
Collaboration
Transforming enterprise data into enterprise
intelligence
Intelligence across the
enterprise
Budget
Development
Finance
• Provides common platform
for enterprise data collection
to support performance
dashboards and citizen
transparency
• wvOASIS can quickly adapt
Procurement
Transportation
Asset Inventory
SAP Business
Objects BI Tools
Dashboards
Safety
Management
wvOASIS
Single
wvOASIS BI
Solution
Treasury
to and support management
information needs
Analytics platform to
stage Open Data Portal
information from the
ERP (systems of
record)
Transportation
Operations
Management
Business
Intelligence
Engine
Integration
with
Transparency
Site
Right-of-Way
and Utilities
Fleet
Management
FHWA
Billing
CAFR
Reporting
Performance
Management
Facilities
Management
Travel
Human
Resources
Payroll
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Time
and
Leave
Questions
Questions and Discussion
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Contact Info
ISO 9001 Certified
Tim Blevins
Executive Consultant
Public Sector
State and Local
Roscoe (Ross) Taylor
Cabinet Secretary for the
Department of
Administration
State of West Virginia
(785) 220-0701
[email protected]
[email protected]
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Thank you