Transcript Agency Brand Positioning

BUILD YOUR FUTURE WITH US
Tausha Martinson
Business Development Manager
[email protected]
414.934.1731
Pam Misheck
Account Services
[email protected]
972.258.0709 option 5
• Most tools, resources, & support
• 35+ year commitment to TAs
• Core Values
• People
• End to End Customer Experience
How can we help grow your business with us?
BUILD YOUR FUTURE WITH US
Company History
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Founded in 1974 and built on TA support for 35+ years
Flagship brand of The Mark Travel Corporation (TMTC)
One of America’s largest travel wholesale companies
Last remaining independently-owned major tour operator in the U.S.
Storied History of Accomplishments:
• “Tour Wholesaler of the Year”
• “Keys to the City”
• “Mexico Tour Operator of Excellence”
BUILD YOUR FUTURE WITH US
Company History
Charter/Value, Scheduled Air, Hotel Only, & Air Only vacations
U.S. Cities, Hawaii, Ski, Mexico, Caribbean, Europe & more!
No other operator offers a product line as extensive as ours!
20+ Air Carriers
900+ Destinations
26,000+ Hotels
Unique Charter / Value Flight Program
Top commissions and flexible deposits (only $200 down)
Great flight schedules and air only option
Complete Coverage Travel Protection, and more!
EXCLUSIVE United Airlines Value Flight Program
Nonstop service from ORD, DEN, IAD to Mexico and Caribbean
Connecting service from over 100 gateways nationwide
BUILD YOUR FUTURE WITH US
Our Core Values:
Integrity
Customer Focus
Innovation
Profitability
Relationships
BUILD YOUR FUTURE WITH US
Integrity
• FJV puts needs of the customer first
• USTOA bonded - $1 Million Consumer
Protection Plan
• ASTA’s Tour Operator Program (TOP)
• Millions of dollars to protect customers & TAs
• Highest expectations of suppliers
• Independently owned w/ clear customer focus
BUILD YOUR FUTURE WITH US
Customer Focus
• Customer Satisfaction Rating is 99%
• End-to-End Vacation Experience
• People Focus and Support:
– 300+ Customer Care team members
– 500 Club service desk – industry’s #1
excellence
– 1000+ in-destination reps– BEST - Lomas,
Epic, etc
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Innovation
• Cutting edge leader for innovation
• Setting the bar for new technology and tools
• Legacy of Innovation:
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www.VAXVacationAccess.com - Award-Winning Site
#1 Online Affiliate Marketing Program – GoFunjet – 2003 to present
1st Ever Virtual FAMS (Riv Maya / Cancun / Cozumel) – 2005-2006
1st Ever Virtual Product Launch / Trade Show – 2007
Industry-leading www.FunjetAgentAdvantage.com site - 24/7
Sales/Marketing Resource – 2008 (new & improved version 2/4/09)
– E-Brochures and Easy E-mailer – Fall 2008
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Profitability
Our Compensation Package
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Base commission and override opportunities
Fun For Life rewards program
500 Club agency benefits
Customer Care resource
Marketing support
FREE tools / training and more.
• Engaged Agent Advantage
– 500 Club program and Fun for Life rewards programs
– Competitive Commissions
– Set Your Commission or Bonus Commission Certificates
BUILD YOUR FUTURE WITH US
Profitability
• Leading-Edge Marketing Tools – FREE and
Turn-Key
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Weekly Funjet Agent Connection emails
Weekly Nationwide Pricing Grids
Pass-along e-postcards
Resort 360 Multi-Media Tours
Customer Retention
BUILD YOUR FUTURE WITH US
Profitability
• Agency Support and Training
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Incomparable Tiered Sales Representation
FREE www.VAXVacationAccess.com Training
FREE www.FunjetAgentAdvantage.com Training
FREE E-Brochure and Easy E-mailer Training
FREE Online Marketing Webinars – how to get started online!
Affordable FAM trip options for engaged agents
• www.VAXVacationAccess.com
– Merchandising and compensation tools to increase your profitability
– Tools include Up-sell features, Savings messages, Multiple room
bookings, Multi-stop technology, and more!
– Set Your Commission flexibly on each individual booking
BUILD YOUR FUTURE WITH US
Relationships
• Team Member accessibility and engagement is unparalleled.
• Supplier relationships and our corporate volume
– Immense buying power, preferential rate structure, exclusive added
values
– Customer “no-walk” guarantee.
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Air Carriers from American Airlines to United Airlines
Hotel Brands from Iberostar to Riu
Pegasus Hotels to create additional selling opportunities
Government and Convention & Visitor Bureau support
American Express Card is the official credit card of FJV
– 1 of only 2 operators in U.S.
– Clients receive exclusive offers, incentives and rewards
BUILD YOUR FUTURE WITH US
Competition
• FJV respects our competition and what they offer
• Each company is unique and has different selling points
• FJV believes that our collective offering brings travel
agents the best opportunity for success
BUILD YOUR FUTURE WITH US
500 Club
Contact Information
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500 Club Customer Care – Reservations Department
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500 Club Customer Service Support Desk
Juan Avalos – Option #6
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Email Address: [email protected]
800-764-4643
866-265-8222
BUILD YOUR FUTURE WITH US