Transcript IWCE – 2009
PROTECT YOUR KEY SYSTEMS Electric and telephone is going to go away. Know which facilities have to function and make sure they are equipped with generators. Have generators with large fuel tanks and the means to refuel them. Have trailer mounted generators as back-up’s. Have a back-up plan for telephone company connectivity including data circuits and backhaul. Harden the key sites to be able to withstand your risk events and continue to function. IWCE 2009 DISASTER COMMUNICATIONS 1 DEVELOP A CONTINGENCY PLAN So you did everything you could think to do and you still lost the system/site. Do you have a back-up plan? Does anyone other than you know how to implement it? Does everyone know what it is and what to do when the radio goes dead? IWCE 2009 DISASTER COMMUNICATIONS 2 CONCEPT C2 And Beyond C2 - Command and Control C³ - Command, Control, and Communications. C4 – Command, Control, Communications and Computing C4I – Command, Control, Communications, Computing and Intelligence C4IS – Command, Control, Communications, Computing, Intelligence and Surveillance C4ISR - Command, Control, Communications, Computing, Intelligence, Surveillance and Reconnaissance IWCE 2009 DISASTER COMMUNICATIONS 3 Thinking Outside the Box Where did the phrase come from? What does it mean? What the heck is a Scotoma? What we know and what we believe is based on where we come from! IWCE 2009 DISASTER COMMUNICATIONS 4 You mean this? IWCE 2009 DISASTER COMMUNICATIONS 5 WRONG! Frank Loyd Wright 1867 – 1959 An admonishment to his students to quit seeing and designing rooms as boxes. Pre-dating the 9 dot puzzle by 20+ years IWCE 2009 DISASTER COMMUNICATIONS 6 KEY POINT If you are the victim of a disaster, you are at the mercy of your neighbors ability to come to your assistance. If your neighbor is the victim of a disaster, they are at the mercy of your ability to deploy and go to their assistance. IWCE 2009 DISASTER COMMUNICATIONS 7 CONCEPT The best way to be prepared to help yourself in the event of a disaster is to be fully prepared to go help your neighbor in the event they have one. IWCE 2009 DISASTER COMMUNICATIONS 8 DISPELLING THE MYTHS Exactly what is “Disaster Communications” IWCE 2009 The systems and procedures you intend to implement and use when your primary, dayto-day communications systems are destroyed. The systems and procedures you intend to implement to support YOUR operating unit that is tasked to deploy to, and operate in, a disaster area. It is NOT your “regular” system. DISASTER COMMUNICATIONS 9 IF YOU ARE A RESPONDER Do you understand what communications capability First Responders need in order to do their jobs in a disaster? Have you ever thought about a deployment? Have you ever practiced for a Deployment? Do you understand what a Deployment actually entails? IWCE 2009 DISASTER COMMUNICATIONS 10 DEPLOYMENT CONCEPT Deployment is NOT going to a conference. Deployment is “relocating a self contained, fully functional operating unit, beyond commute range, supporting the operational, logistical and human needs for the duration of a sustained operation”. “We’re here to save you. Where’s our hotel, and when do you feed us”. IWCE 2009 DISASTER COMMUNICATIONS 11 KEY POINT DEPLOYMENT IS: Relocating a self contained, fully functional operating unit, beyond commute range, and supporting the operational, logistical and human needs for the duration of a sustained operation. IWCE 2009 DISASTER COMMUNICATIONS 12 JOINT COMMUNICATIONS SUPPORT UNIT (JCSU) The JCSU is a self contained unit consisting of the people and equipment necessary to establish and sustain full spectrum communications in an austere environment in support of disaster response operations. IWCE 2009 DISASTER COMMUNICATIONS 13 J.C.S.U. Radio Tower Radio Equipment Shelter Radio Systems – – – – – – HF Radios Low Band Radios 3 VHF Repeaters 3 UHF Repeaters 3 800 MHz Repeaters 800 MHz 5 Channel Trunked Radio System IWCE 2009 DISASTER COMMUNICATIONS 14 J.C.S.U. Radio Systems (Cont.) – 2 Iridium Satellite Phones – 2 Trackstar Satellite Systems Each with T-1 Internet Access Each with 4 dedicated VOIP telephone circuits. – – – – – – Military Tactical Radios VHF/UHF AM/FM Civil & Military Aviation radios 100 UHF Portable Radios 200 800 MHz Portable Radios WiFi Access Points Point to Point Microwave IWCE 2009 DISASTER COMMUNICATIONS 15 J.C.S.U. Radio Repair Shop (Trailer) Crew Support Unit (Trailer) 2 60-KW Generators 2 7-KW Generators Crew of 4 – Commander – 3 Radio Technicians Security Detachment (4) as necessary IWCE 2009 DISASTER COMMUNICATIONS 16 J.C.S.U. Food for 30 days Potable Water for 10 days – 500 Gal bladder tank for 30 days Generator IWCE 2009 fuel for 16 days (1 Gen) DISASTER COMMUNICATIONS 17 BREAK - 2 5 MINUTES! IWCE 2009 DISASTER COMMUNICATIONS 18 LESSONS LEARNED UNDERSTANDING THE MISSION Develop a clear and concise Mission Statement that encompasses both normal operations and disaster operations Ensure your staff understand the mission Develop a plan to achieve the level of proficiency necessary to execute the mission Work the plan IWCE 2009 DISASTER COMMUNICATIONS 19 MISSION STATEMENT The three part mission of Radio Services is: Provide the highest quality communications operations, services, engineering, administration and support to the citizens and government agencies within Polk County. Provide these quality operations and services on a daily basis in the most cost effective manner to limit the long term expense to the taxpayers within Polk County to the maximum extent that is both possible and prudent. Be prepared so when requested by Administration and the Board of County Commissioners we can provide the above operations and services anywhere, anytime, in response to disasters and emergencies outside our normal area of operations. IWCE 2009 DISASTER COMMUNICATIONS 20 SHORT TERM SOLUTIONS Joint Communications Support Units. Transportable Infrastructure. Deployable technicians who can go in with the First Responders, Implement the transportable infrastructure and support the disaster response operations. IWCE 2009 DISASTER COMMUNICATIONS 21 Joint Communications Support Unit JCSU Minimum Capabilities: Metric Component Radio Tower Trailer with Tow Vehicle 100’ or greater trailer mounted tower with 8’ x 8’ air conditioned equipment shelter with a backup 7.5 KW generator or greater Equipment Communications Repair Shop, Transportable, with Tow Vehicle 32' Trailer or larger configured as a Radio Repair Shop with four bunks, kitchenette, combined head and shower Equipment Mobile CommunicationsRepair Shop 1 Ton box truck with 6.5 KW Generator configured as Mobile Radio Repair Shop with two bunks, towing and storage capability Equipment Trunked Radio System – 800 MHz 5 or more trunked channels, expandable system Equipment 800 MHz Conventional Repeaters 3 or more conventional 800 MHz repeaters supporting National Mutual Aid Channels Equipment UHF Conventional Repeaters 3 or more conventional UHF programmable repeaters Equipment VHF Conventional Repeaters 3 or more conventional VHF programmable repeaters Equipment Aviation radio VHF/UHF, AM/FM Civil and Military capable URC-200 or Equilivant Equipment Low Band FM Military Tactical Radio Dual unit capable of use as a Re-Trans Point Equipment HF Radio Transciever 1.6 - 30 MHz Multi Mode 100 Watt or greater IWCE 2009 Type I DISASTER COMMUNICATIONS 22 Joint Communications Support Unit JCSU Equipment Satellite Communication System for Data and VoIP Transportable Broadband capable .75 Meter antenna or larger, 1. x 1.2 Mb or greater (2 Ea.) Equipment Satellite Communication System for Voice Voice capable Satellite unit, Irridum or comparable (2 Ea.) Equipment Mesh Network System Mesh Network System, expandable, capable of covering 1/2 square mile. Equipment Spread Spectrum Access Point Wi-Fi Spread Spectrum Wireless Lan Access Point Equipment Tactical LAN link Point to Point Spread Spectrum link, 802.11 B/G or equilivant Equipment Telephone Key System 24 x 24 Lines & Extensions capable, expandable w/ 24 Telephone Sets, Equipment Analog Telephone IDF IDF backboard with 66-Blocks capable of 100 Pr distribution w/ 25 analog telephones, cable, jacks, and tool kit Equipment Radio Interconnect System Radio 6-Ch interconnect system (JPS ACU-T) or equilivant (2) Equipment Radio Programming computers 4 computers with radio programming software and connection cables Equipment Control Station Radios Desktop control station radios, 800 MHz (1), UHF,(2) IWCE 2009 DISASTER COMMUNICATIONS 23 Joint Communications Support Unit JCSU Equipment Radio Interconnect System Rack Rack mount unit with power supply and mobile radios (4 800MHz, 3 UHF, 3 VHF, 2 Low Band, for use w/ JPS ACU-T Equipment Service Monitor Motorola R-2670A or equivalent 400 khz - 1 GHz Equipment Spectrum Analyzer Agilent 26.5 GHz Spectrum Analyzer or equivalent Equipment Network Server Windows WorkGroup 2003 Server with SQL 2000 , 500Gb Hard Drives. Equipment Network Equipment Network Printer Xerox Workcentre M15i Equipment Public Address System Bogen C35 wired for Multiple inputs Equipment satellite Television System DirecTV system or equivalent. Equipment Weather Station Peet Bros. Ultimeter 100 or equivalent. Equipment Radio Gang Chargers 25 6 bay gang chargers for various models of portable radio batteries Portable Radios 200 800 MHz Motorola Trunked portable radios with chargers and accessories IWCE 2009 Equipment Hardwired and wireless LAN. Workstations should have Ethernet connection and 120 vac protected receptacle. All computer based software packages pre-installed. DISASTER COMMUNICATIONS Portable Radios 100 UHF Motorola P110 with chargers and accessories 24 Joint Communications Support Unit JCSU Equipment Portable Radios 16 UHF Motorola MT1000 Radios with accessories Equipment Generator Trailer Mounted 60 KW diesel generator with 160 Gal tank. Equipment Generator Truck mounted 60KW Backup Generator Equipment Tools and Test Equipment Communication Repair Shop Hand Tools and Test Equipment Equipment Utility Tools and Equipment Hand and Power Tools including Chain Saw Equipment Support equipment 500 Gal. potable water bladder tank with water pump, Air compressor with hose and fittings, Outside work light kits, Equipment Support equipment 14 Day supply of food for staff IWCE 2009 DISASTER COMMUNICATIONS 25 Joint Communications Support Unit JCSU Personnel JCSU Team Commander Joint Communications Support Unit Commander capable of providing ESF-2 Service Personnel Radio Technicians 2 - 3 Radio Service Technicians Personnel Computer/Network Technician Computer / Data networking Technicians Personnel Telephone Technicain (Optional) Telephone Technician Personnel Security Detail (Optional) 4 Law Enforcement Officers for escort and security Personnel UNIT PURPOSE: Establish full spectrum communications including Public safety Land Mobile Radio (LMR) communications systems in an area where all local systems have been destroyed or provide an additional layer of communications in support of a multi-agency response to a major incident. Comments Capable of operating in field conditions with little to no basic services IWCE 2009 DISASTER COMMUNICATIONS 26 Joint Communications Support Unit JCSU Provide own power generation and fuel supply to operate a minimum of 5-7 days without refueling Sustain long term deployment as well as short term responses Supporting and/or facilitating communications needs for or between local, state, federal, and DOD agencies 4 Hour deployment response when on stand-by alert, 12 Hour deployment response if not on alert C-5 or C-17 Airlift capable - pre-certification expected late 2009 Serves basic crew personal needs including bathroom, kitchen, sleeping Unit can be configured for 30 day self sustaining operation with addition of POL and Potable water in bladder tanks Minimal set-up time IWCE 2009 DISASTER COMMUNICATIONS 27 J.C.S.U. EQUIPMENT AlumaTower IWCE 2009 Transportable Radio Shop DISASTER COMMUNICATIONS 28 J.C.S.U. EQUIPMENT Mobile Radio Repair Shop IWCE 2009 DISASTER COMMUNICATIONS 29 J.C.S.U. EQUIPMENT TracStar Satellite Chargers IWCE 2009 DISASTER COMMUNICATIONS 6x6 Gang 30 J.C.S.U. EQUIPMENT Portable Telephone Systems Key System Analog IDF IWCE 2009 DISASTER COMMUNICATIONS 31 Phase I – Planning & Prep Problem, Concept, Administrative Oversight, Planning, Funding, Equipment Selection and Sources, Preparation, Staffing and Training. IWCE 2009 DISASTER COMMUNICATIONS 32 Phase II Alert Status, Deployment Options, Deployment Types, Deployment Operations, Rotation Schedules, Life in the Field, Reporting, Support for Deployed Units IWCE 2009 DISASTER COMMUNICATIONS 33 Phase III Hand Off, Recovery, Redeployment, Reconstitution, Debriefing, Personnel Issues (CISD) IWCE 2009 DISASTER COMMUNICATIONS 34 Phase IV What about the families, Media Frenzy, What’s coming next. IWCE 2009 DISASTER COMMUNICATIONS 35 DISASTER OPERATIONS PLANS Have a plan. Have a plan for everything. The original plan never works. Have a back-up plan. Have a back-up plan for everything. Have back- ups for the back-up plans. Murphy lives close by. IWCE 2009 DISASTER COMMUNICATIONS 36 BREAK - 3 5 MINUTES! IWCE 2009 DISASTER COMMUNICATIONS 37 ISSUES FOR DISCUSSION PERSONNEL SELECTION PREPERATION TRAINING EXERCISE MEDICAL Medical Folder LEGAL Power of Attorney Will IWCE 2009 DISASTER COMMUNICATIONS 38 ISSUES FOR DISCUSSION SUPPORT SUPPORT FROM THE TEAM SUPPORT FROM YOUR ADMINISTRATION SUPPORT FROM THE EMPLOYEES UNIFIED VISION INTERNAL SUPPORT REQUIREMENTS FLEET, FACILITIES, PURCHASING, VENDORS IWCE 2009 DISASTER COMMUNICATIONS 39 ISSUES FOR DISCUSSION LOGISTICS LOGISTICS ENCOMPASSES GATHERING THE PEOPLE, EQUIPMENT AND SUPPLIES NECESSARY, MOVING THEM FROM WHERE THEY ARE TO WHERE THEY ARE NEEDED, KEEPING THEM SUPPLIED WHILE THEY ARE THERE AND BRINGING THEM HOME SAFELY IWCE 2009 DISASTER COMMUNICATIONS 40 ISSUES FOR DISCUSSION DEPLOYMENT THE PROCESS OF MOVING AN ENTIRE OPERATIONAL UNIT FROM ONE PLACE TO ANOTHER WHERE THEY WILL FUNCTION UNTIL RELIEVED MISSION STATEMENT ALERT STATUS TRAINING EXERCISE CONVOY OPERATIONS IWCE 2009 DISASTER COMMUNICATIONS 41 ISSUES FOR DISCUSSION COORDINATION LETTING PEOPLE KNOW WHERE YOU ARE AND HOW TO GET IN TOUCH COORDINATING WITH LOCAL EOC OR INCIDENT COMMANDER COORDINATING WITH THE F.C.C. (STA) IWCE 2009 DISASTER COMMUNICATIONS 42 ISSUES FOR DISCUSSION REDEPLOYMENT ESTABLISH A SCHEDULE DETERMINE WHO WILL TAKE THEIR PLACE COMMUNICATE AND COORDINATE RELIEVED FROM OPERATIONAL DUTY RECOVERY OF EQUIPMENT AND LOAD OUT FOR THE TRIP HOME ACCOUNTABLE PROPERTY HEALTH RELATED ISSUES - IWCE 2009 DISASTER COMMUNICATIONS 43 ISSUES FOR DISCUSSION RECONSTITUTION INVENTORY OF EQUIPMENT CLEANING OF EQUIPMENT REPACKING EQUIPMENT RESTOCKING EXPENDED ITEMS FOLLOW UP ON ANY REPAIRS NEEDED REPORTING ON STAFF TIME, EQUIPMENT USE, TRAVEL EXPENSES FOR REIMBURSEMENT IWCE 2009 DISASTER COMMUNICATIONS 44 ISSUES FOR DISCUSSION CREW SUPPORT FEEDING WATERING HOUSING ENTERTAINMENT COMMUNICATING IWCE 2009 HOME DISASTER COMMUNICATIONS 45 ISSUES FOR DISCUSSION NORMAL “CYCLE” EVOLUTION ONCE ON SITE DETERMINE WHAT THE CREW ROTATION SCHEDULE WILL BE. COMMUNICATE THE SCHEDULE STAY CAUGHT UP ON REPORTS AND PAYROLL IWCE 2009 DISASTER COMMUNICATIONS 46 IWCE 2009 DISASTER COMMUNICATIONS 47 IWCE 2009 DISASTER COMMUNICATIONS 48 IWCE 2009 DISASTER COMMUNICATIONS 49 IWCE 2009 DISASTER COMMUNICATIONS 50 IWCE 2009 DISASTER COMMUNICATIONS 51 IWCE 2009 DISASTER COMMUNICATIONS 52 IWCE 2009 DISASTER COMMUNICATIONS 53 IWCE 2009 DISASTER COMMUNICATIONS 54 IWCE 2009 DISASTER COMMUNICATIONS 55 IWCE 2009 DISASTER COMMUNICATIONS 56 Partner with your Vendors! IWCE 2009 DISASTER COMMUNICATIONS 57 LESSONS LEARNED – Vendor Stories Motorola Amerigas Clifton Tower Service W.T.E.C. IWCE 2009 DISASTER COMMUNICATIONS 58 LESSONS LEARNED – DEBRIEFING AND BRAINSTORMING After a disaster operation, Debrief EVERYONE! Do it several times Now is the time to be critical, discuss everything that went wrong until you know why it went wrong and how to fix it before the next disaster Take the opportunity to make it a learning experience and develop plans from top to bottom to fix that which needs fixing and to make each operation just a little better. Make time for staff to brainstorm solutions to the problems, as a team and in small groups IWCE 2009 DISASTER COMMUNICATIONS 59 HOT-WASH, SCENE 2, Take 1 and ACTION! Debrief, Hotwash, coldwash, call it what you will. Hogwash –vs- useful learning tool. Set the ground rules and tell everyone to check their ego’s at the door. Make the real debriefing private and save the mutual masturbation of egos for the cameras. IWCE 2009 DISASTER COMMUNICATIONS 60 LONG TERM SOLUTIONS A “RATIONAL” National Public Safety Communications Strategy. Standards that are established by the Public Safety community. Standards that are not a MOVING TARGET! A Federal Mandate to the vendor community. Funding that actually reaches those who need it! Software Definable Radio (SDR) IWCE 2009 DISASTER COMMUNICATIONS 61 LESSONS LEARNED - DEPLOYMENT Plan and prepare to deploy a totally self contained service delivery unit Ensure that each employee who is subject to a deployment knows that in advance Ensure they have the proper equipment to sustain them for seven – ten days ready to go at all times Ensure they have a checklist of personal affairs that need to be in order and provide support for that when necessary Not everyone has a personal situation that allows for a deployment. If you need a specific position to be available make sure it is part of the job description and hire accordingly IWCE 2009 DISASTER COMMUNICATIONS 62 Lessons Learned – Deployment (Cont.) Brainstorm through a deployment with a group. When you think you have covered all the possible issues do a table top exercise. Invite people who have deployed to participate and provide problems and questions Have a deployment folder on each employee in a deployment position Establish a 24/7 deployment support unit Plan to be self supporting You don’t have to handle the entire disaster, just be prepared to handle a defined piece of it IWCE 2009 DISASTER COMMUNICATIONS 63 Exercise #1 Johnston Island and the mainland behind it has been devastated by Hurricane Zulu. Prior to the storm the bulk of the Islands 27,000 residents evacuated and have not been allowed back on the Island. All of the structures must be inspected for both structural integrity as well as Haz-Mat. Numerous propane and chlorine tanks have been damaged. One of the two bridges leading to the Island has been destroyed and Law Enforcement has blocked off the other. There will be about 300 Law Enforcement Officers, 150 Fire Services personnel, and 4 Paramedics with 2 ambulances stationed there around the clock. The 454 personnel are from 28 different agencies. In addition, local Public Works personnel will be working on the Island during daylight hours to try to secure water, sewer and power systems to be able to begin restoration. One of the problems faced is looters coming in by boat from outside the area to steal whatever valuables they can find. Another problem is residents trying to sneak back on to the Island entering unsafe structures to recover property. A National Guard Helicopter unit with Night Vision capability has been tasked to work with Law Enforcement at night. You have been assigned to provide all necessary communications for and ensure interoperability for all of the Public Safety and Public Works personnel working on the Island for up to 10 days. The Commo Unit must plan to be self supporting. List the problems you think you will have to overcome. Listing only the equipment and personnel you ACTUALLY have available, tell me what you are going to take with you. IWCE 2009 DISASTER COMMUNICATIONS 64 Exercise #2 During a routine traffic stop the driver fled into a wooded area. A K-9 Officer and his dog who went in were both shot and killed. The assailant now has both his and the murdered officers weapons and fled further into a 1 ½ square mile area. Responding officers secured the perimeter and there are now 700+ Officers from 65 different agencies on scene. Night has fallen and the potential for a friendly fire incident is high. Most of the officers are on foot with their vehicles back at the staging area and those who have been on scene need charged batteries for their radios. Because of the multiple agency response, there are officers on VHF and UHF Conventional systems and both Motorola and M/A-COM trunked systems. A number of the officers have display problems on their radios and are having trouble getting on the right channel. You have been tasked to ensure interoperability for all of the officers on scene, provide charged batteries to the officers on the perimiter, repair or replace the radios with display problems, support multiple mobile command posts that have been set up. What are your challenges, and how are you going to overcome them? Listing only the equipment and personnel you ACTUALLY have available, tell me what you are going to take with you IWCE 2009 DISASTER COMMUNICATIONS 65 Just the Facts Exercise #1 was actually Pensacola Beach, Florida following Hurricane Ivan, and again 8 months later for Hurricane Dennis. The murdered K-9 Officer and his partner was D/S Matt Williams, and Diogie, Polk County Sheriff’s Department Duputy, Husband and father. D/S Williams assailant was found, gun in hand, the next morning and shot some 93 times when he fired on the SWAT Team. When asked why, the Sheriff replied “because that’s all the bullets they had”. A Federal investigation determined the team had followed procedures correctly. There was no friendly fire incident during the 18 hour operation. IWCE 2009 DISASTER COMMUNICATIONS 66 D/S Matt Williams & Diogie IWCE 2009 DISASTER COMMUNICATIONS 67 D/S Matt Williams & Diogie IWCE 2009 DISASTER COMMUNICATIONS 68 D/S Matt Williams & Diogie IWCE 2009 DISASTER COMMUNICATIONS 69 I.W.C.E. 2009 Ben D. Holycross, Radio Systems Manager Polk County Emergency Management 202 Bartow Municipal Airport Bartow, Fl 33830 (863) 519-7381 [email protected] [email protected] http://www.benjaminholycross.name IWCE 2009 DISASTER COMMUNICATIONS 70