Transcript Aastra 400 & Aastra BluStar Ecosystem

Aastra 400 and Aastra BluStar Ecosystem
All-in-one Business Communications Solution for SME
Sales Presentation
Updated as of Release 2.1
[depl-1658 v2.10]v0.2
© Aastra Telecom Schweiz AG – 2013
Aastra 400 and Aastra BluStar Ecosystem
05 – Applications and Verticals
© Aastra Telecom Schweiz AG – 2013
OIP Powered Applications & Services
Open Interfaces Platform applications
• Aastra 400 Call Center
• MS Exchange 2010 integration
• Presence & Profiles
• Alarming and messaging
• Building automation (KNX)
• I/O management for device/process control
• Integration of internal (company) and external
directories
• CTI / TSP to 3rd party applications and large
contact centres
Client applications
• Aastra Office Suite
• Aastra 1560/1560ip Operator Application
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OIP Powered Applications & Services
OIP Call Center
Building and Automation
OIP CC on
External
Server
Preinstalled on
Aastra 470
Application
Card
Office Suite
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Operator 1560 / 1560IP
Aastra 400 Sales Presentation
Directory Integration
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Aastra 400 Call Center
OIP CC on
External
Server
Aastra 400 provides a basic and smart call
center application
Flexible routing mechanism
• Cyclic, linear or longest idle time
• CLIP based (VIP, regional areas...)
• Last agent
• Groups overflow
All types of system phones supported
Pre-installed on
470
Agent front-end integrated in OfficeSuite Aastra
Application Card
Home office agent
Supervisor
On and off-line statistics, wall board
Pre-installed on Aastra 470 application card
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Complexity
Aastra 400 Call Center Positioning
High-end 3rd party Call Centre
• Multi-media CC
• Outbound/power dialer
• IVR and scription
• Redundancy
Aastra 400 Call Center (external server)
Aastra 400 Call Center (CPU2)
• Low to mid complexity
• Small to mid size
• Low TCO
• Easy to configure and install
• Flexible call routing options
• On- and Off-line Statistics
50
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Number of Agents
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Aastra 400 Call Center Agents
Agents may use OfficeSuite and any
type of system phone
• Aastra 5300/5300ip
• Aastra 2380ip softphone
• Aastra 600d DECT phones
Order shipping
Marketing
Marketing
Complete set of functions like login,
logout and wrap-up time is available
on all phones
The use of softphones or DECT
phones allows agents to be more
flexible
OfficeSuite
Softphone 2380ip
DECT phones
System phones
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Aastra 400 Call Center Supervisor
Supervisors control and manage
agents and groups
• Monitor agent states with
presence indicator
• Assign agents to specific groups
(e.g. “customer support”)
• Add/remove agents from
workgroup
• Login/logout agents remotely
• Change agents status
• Check of unanswered calls of
workgroups
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Aastra 400 Call Center Supervision
Call Center Supervision (CCS)
provides the missing pieces for
• Flexible online monitoring of
ACD groups and controlling the
agents of an Aastra 400 Call
Center
• Off-line reporting and statistics
selecting from a variety of predefined reports
• Connecting Wall boards
displaying the key Service
Level Info
• Agents, Supervisors and Wall
boards are licenced
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OIP Directory Integration
Integration of directories containing
personal & public contacts
• Microsoft Outlook & Exchange
• Active directory
• Phone book CD
• Internet directories
Synchronisation of external and internal
directories
Usage of directories on the phone
• Alpha-dialling
• Caller name presentation
• Outlook calendar information; e.g. meeting
reminder on DECT handset
• Presence information from Exchange
OIP provides network wide access to all
directories
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OIP Interfaces and 3rd Party Applications
OIP Interfaces (open standards)
• LDAP, Active Directory, ODBC, SQL
(data base integration)
• KNX (building automation)
• TAPI (CTI interface)
• SMTP
• SNMP
OIP Interfaces (Aastra)
• ATAS (alarming & messaging)
• ATAS pro (DECT locating)
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Building Automation
Modern buildings often have a
complex infrastructure.
Customers ask for:
The demand for building
automation solutions is rapidly
growing
• Energy savings
• More convenience
• More safety
• Time saving and efficient
management
Energy savings with intelligent
building management:
• Up to 40% with shading control
• Up to 50% with individual room
control
• Up to 60% with lighting control
• Up to 60% with ventilation control
(published by KNX association)
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KNX Building Control with Aastra 400
Aastra 400 support the KNX interface
KNX is a standardized protocol to
control intelligent buildings. It is the
common successor of three previous
standards:
• European Home Systems Protocol (EHS)
• BatiBUS
• European Installation Bus (EIB)
KNX controlled infrastructure can be
accessed by all types of system phones,
also from CTI applications
• Desk phones
• Softphone
• DECT handsets
• Mobile phone
• OfficeSuite
Remote control using a Mobile phone is
possible
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Building Control and Alarming – Hand in Hand
DECT
Aastra 470 with
application card or
external OIP Server
Full and easy user control via all phones and
OfficeSuite
Light
Shutter
Heating
IP Network
KNX
Building Control
Alarming
Solution
Sensors
Light
Shutter
Heating
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Alarm
Server
Aastra 400 Sales Presentation
Alarming
Interfaces
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Aastra 400 & Aastra BluStar Ecosystem
Hospitality
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Hospitality
Communication solutions for hotels,
care homes, and residences from 4
to 600 rooms
Package containing infrastructure as
well as branch-specific services and
applications
Provides best services to guest
Flexible system offers seamless
integration into hospitality processes
and environment
Covers complete hospitality workflow
for the property manager to increase
productivity of staff
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Hospitality Offer
Guest services
• Room phones
• Privacy protection
• Detailed call data recording
Guest and room management
• 3 different front desk solutions
• Check in/out, wake-up, message waiting indication
• FIAS (Fidelio) interface for connecting external PMS
Property management
• Adaptation to local hospitality workflow and environment
• Separate login for hospitality manager
• Flexible Call Charge Options
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Features
Different Front Desk Solutions
External PMS
via FIAS
interface
Hospitality
Manager
Aastra
5380/5380ip
Number of rooms
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Guest Services
Message waiting indication
Wake-up call
• Set up via room phone or via front desk
Detailed call charges provided on phone bill
Guest privacy
• Automatic deletion of call lists and voice mail
messages after check-out
Baby call
Large choice of room phones (analogue, SIP,
IP and digital system phones)
Room phones support up to 14 different
languages
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Room Phones
Different phone types, from cost efficient analogue phone to
comfort system phone
Message Waiting Indicator
Automatic set of phone language at check-in
Automatic deletion of call lists after check-out
Remote configuration of phone keys
Key lock
Guest LAN port provided by IP/SIP phones
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Room Phones Features
Aastra provides featured room phones on all interfaces
Aastra 6710a
Aastra 6730a
Aastra
Aastra 6700i
3rd party analogue
phones
5300/5300ip
MWI
Y (470 only)
Y (470 only)
Y
Y
if compatible
Erase call lists
Y (redial)
Y
Y
Y
N
Erase local phone book
n.a.
Y
Y
Y
N
Set date & time
n.a.
Y
Y
Y
N
Set display language
n.a.
Y
Y
Y
N
Remote handsfree
N
N
Y
Y
N
Remote key programming
Y
Y
Y
Y
N
Remote key lock
Y
Y
Y
Y
N
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Thank you!
Aastra Telecom Schweiz AG
[email protected]
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