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FP6-2004-27020
Project Access-eGov
Access to e-Government Services
Employing Semantic Technologies
Ján Hreňo - Marek Skokan - Tomáš Sabol
[email protected]
July 20, 2015
Autors: Ján hreňo, Marek Skokan,
Tomáš Sabol
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Access-eGov – Basic facts
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Programme: FP6, IST
Project type: STREP
Project launch: January 2006
Duration: 38 months
Effort: 410 person-months
Overall budget: 2 279 243 EUR
EC Contribution: 1 983 000 EUR
Coordinator: Technical University Kosice, SK
Consortium: 11 partners, 5 countries
(Slovakia, Germany, Greece, Poland, Egypt)
• Pilot applications: SK, PL, Germany, Egypt
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Research
Partners
PROJECT PARTNERS
University of Regensburg
Germany
German University in Cairo
Egypt
InterSoft, a.s.
Slovakia
User
Partners
Kosice Self-Governing Region
Slovakia
Coordinator
Cities on Internet Association
Poland
TU Kosice,
Municipality of Michalovce
Slovakia
Slovakia
EMAX S.A
Poland
July 20, 2015
e-ISOTIS
Greece
State Government of
City Hall of Gliwice
Schleswig-Holstein, Germany
Poland
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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What is the Problem? (As-Is Situation)
• PAs providing services to citizens and
businesses
• Both “traditional” and “electronic” services – a
“hybrid” interaction of users with PAs
• Usually only “atomic” (simple) services are
provided (without integration with other services)
• Users facing problems:
• How to find the relevant service to their situation
(life-event)?
• How to combine atomic services into (“higherlevel”) composed services (scenarios of services)?
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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As-Is situation
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July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Access-eGov Objective
• To develop and validate a platform
for composition of governmental
services into complex process
definitions (life events) enabling
semantic interoperability of
particular traditional and electronic
government services.
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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To-Be-Situation
• The user accesses Access-eGov site
• He/she obtains information on service(s) relevant to his case
• He/she understands the procedure (services in a structured
workflow) and knows which institution to contact, which
forms to fill, and which documents to submit
• He/she receives support to execute the procedure (Personal
assistant)
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Research challenges
• Integration and interoperability of existing services
 Solution: employment of Semantic technologies
• Research goals and challenges:
• Improve accessibility and connectivity of government
services for users (ease to find the relevant services only)
• Simplify the usage of services for users:
 Creating an integrated hybrid scenario by combining relevant
atomic services
 Providing guidance to users while implementing the scenario
• Provide platform, tools, and methodology that enables to
transform existing services to be semantically interoperable
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Access-eGov outcomes
• Access-eGov platform
• enables registration, semantic discovery and composition
of public administration (PA) services
• Annotation tool (AT) - interface for PA users
• AT enables easy registration of PA services into the AeG
system
• Personal Assistant Client (PAC) – interface for
citizens
• PAC assists users in the process of discovery, composition
and execution of relevant PA services into user scenarios
• Methodology
• Facilitating deployment of the Access-eGov platform in
organisation
• Pilot applications
• 3 Pilot Applications (SK, PL, DE) and 1 Test Lab (Egypt)
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Annotation Tool
Example: List of Instances
July 20, 2015
Example: Annotation of a new service
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Personal Assistant Client
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Pilot Applications
• Slovakia: “Building permit & Land-use
planning” scenario
• Poland: “Establishing an enterprise online”
scenario
• Germany: “Getting married” scenario. Based
on the existing good practice
“Zustaendigkeitsfinder” ("Responsibility Finder"),
by introducing a semantic layer (securing semantic
interoperability between national and local
governments).
• Egypt (German University of Cairo): Usability
testing from outside EU.
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Expected Benefits of Access-eGov
• Benefits for citizens/businesses:
• Improved identification of government services
relevant to his/her case
• Support for accessing the services
• User tailored service composition
• Combining electronic and “traditional” services
• Guiding the user through life event scenario
• Benefits for service providers:
• Easy registration of new services
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Current status of the project
• First version of SW tools (Annotation Tool,
Personal Assistant, AeG platform)
developed
• SW tested (Trial #1) in three real life
applications in three EU countries (SK, DE,
PL) and in Egypt
• Based on evaluation of the Trial #1, 2nd
version of the SW developed
• Trials #2 to be started in October 2008
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Thank you
for your attention!
More at:
www.accessegov.org
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Evaluation of the first trial (1)
Annotation Tool
• Instruments used for collecting the feedback
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Internal testing by developers
Testing by user partners
Feedback from annotators during the training sessions
Think-aloud session (GUC)
Accessibility and usability evaluation (e-Isotis)
• Results in summary
• Use of AT was effective
• Using the component without training is possible
• Usability, efficiency and performance need to be improved
• Specifications for revision of AT regarding
• Usability
• Performance and efficiency
• Annotation of existing web contents
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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Evaluation of the first trial (2)
Personal Assistant Client
• Instruments used for collecting the feedback
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Internal tests of developers and user partners using TRAC (iterative tests)
Think-aloud sessions (SHG)
Workshop with PA‘s and IT experts (SHG)
Public testing with test scripts and feedback through email and interviews
Online and/or internal questionnaires
Accessibility and usability evaluation (e-Isotis)
• Results in summary
• Use of PAC was (mostly) effective
• Usability, navigation structure, and information quality need to be improved
• Specifications for revision of PAC regarding
• Information quality
• Navigation and structure of the services (step-by-step guide preferred)
• Usability, incl. leading user through the process, labels of buttons, links,
and contextual help.
July 20, 2015
Autors: Ján hreňo, Marek Skokan, Tomáš
Sabol
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