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The Use of Lotus Notes ® as a Comprehensive Learning, Evaluation, and Production System David Annand [email protected] Colleen Huber [email protected] Kerri Michalczuk [email protected] CATE 2002 Cancun, Mexico Athabasca University The University focuses on access and flexibility. • Anytime, anywhere • Provides a convenient way for students to complete over 500 university courses in the comfort of their own homes, without forgoing full- or part-time employment. • Athabasca University is home to more than 23,000 students. School of Business • Over 13,000 annual registrations in undergraduate business courses during 2001. • 25% per year compounded growth over last three years • Operating grants have shrunk from about 78% of total revenues to under 50% in just six years. Study Options Individualized study using print-based material Individualized study in a Web-based environment developed with Notes ® • Combination of electronic Study Guides and paper-based textbooks • Video streaming • Simulations • Online library services • Exams Study Options – con’t eClass ® study in a Web-based environment developed using Notes ® • 15 week, paced online courses • Instructor-guided, mostly online instructional material • More interactive components, like group-based activities and assignments, and discussion groups. • September and January start dates Course Production Evolution Paper-Based Production On-line Production Author 1-2 years Editor Educational Media Development Dept. Course Materials Production Dept. 6 - 8 months Author Editor Website Online Course Delivery Portal Online Course Delivery System Evolution Traditional Tutor Model Students Tutors Direct access to tutor • via telephone and e-mail High Cost • Tutors answering administrative calls Limited access times to Tutor • up to 6 hours per week No tracking of student service Delivery System Evolution Con’t Call Centre Model Low Cost • Student support costs reduced by $70,000 annually Increased access times to students • 60 hours of telephone/e-mail assistance per week Tracking of service using Notes ® databases • Call Back Conference • GWI In-direct access to Academic Experts Call Centre Model FAQs Students Student Queries Facilitators Academic Experts Professors Production Assigns. Support Services Markers SB Administrative Environment FAQs Students Student Queries Facilitators Academic Experts Professors Production Assigns/ Exams Support Services Markers Administrative Environment Student query tracking database all queries tracked selective view of unresolved queries history of individual student queries central maintenance of FAQs student access to current FAQs GWI Tracking System Student Query Tracking Database SB Administrative Environment FAQs Students Student Queries Facilitators Academic Experts Professors Production Assigns/ Exams Support Services Markers Conclusions Integration of administrative processes and teaching model is critical Online processes should add value, streamline, or automate All institutions need to consider revamping teaching processes Contact Us http://business.athabascau.ca To view an online course or exam: http://eclass.athabascau.ca