Transcript External Constraints on Emotions - Brian L. Gladney`s E

CHAPTER 7
EMOTIONS AND MOODS
Brian Gladney
MGNT 3300
Dr. Johnson
THE MYTH OF RATIONALITY
Keep a damper on emotions in the workplace.
Emotions of any kind are disruptive…not constructive
Create an “emotion-free” organization
DIFFERENTIATE EMOTIONS FROM MOODS
AFFECT
A broad range of feelings that people experience.
Affect can be experienced in the form of emotions or moods.
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Emotions
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Caused by specific
event.
Very brief in duration.
Specific and numerous
in nature.
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Moods
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Cause is often general
and unclear.
Last longer than
emotions.
More general.
DIFFERENT ASPECTS OF EMOTIONS
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Biology of Emotions
Intensity :
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Frequency and Duration:
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Job make different demand on our emotions.
People vary in their inherent ability to express emotional
intensity.
Some emotions occur more frequently than others.
Emotions also differ in how long they last.
Relationship between Rationality & Emotions
Functions of Emotions
SOURCES OF EMOTIONS AND MOODS.
1.
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3.
4.
5.
6.
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9.
Personality
Day of the week & time of the day
Weather
Stress
Social activities
Sleep
Exercise
Age
Gender
EXTERNAL CONSTRAINTS ON EMOTIONS
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Organizational Influences
There are no single
emotional “set” that all
organizations worldwide
seek.
The climate in wellmanaged U.S.
organizations is one that
strives to be emotion free.
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Cultural Influences
Does the degree to which
people experience
emotions vary across
cultures?
Do people’s
interpretations of
emotions vary across
cultures?
THE IMPACT OF EMOTIONAL LABOR
Emotional labor
 Felt versus Displayed emotions
 Surface acting
 Deep acting
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CASE FOR
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Intuitive Appeal
EI Predicts Criteria That
Matter
EI Is Biologically Based
CASE AGAINST
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EI Is Too Vague a
Concept
EI Can’t Be Measured
The Validity of EI is
Suspect
CASE FOR AND AGAINST EMOTIONAL
INTELLIGENCE
APPLICATIONS OF EMOTIONS AND MOODS TO OB
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Selection
Decision Making
Creativity
Motivation
Leadership
Interpersonal Conflict
Negotiation
Customer Service
Job Attitudes
DIFFERENT
EMOTIONS AND
MOODS