Transcript FAST leader responsibilities

FAST Unit Leader
Training
Unit 1
Introductions &
Overview
Introductions
• Name
• Agency / Organization
• What would you do if you had one
more hour in a day?
(Sleeping doesn’t count!)
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FAST Unit Leader
Training Agenda
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Unit 1 – Introduction & Overview
Unit 2 – Role/Responsibilities
Unit 3 – Administrative Duties
Unit 4 – Unit Leadership
Unit 5 – Putting it All Together
Unit 6 – Course Summary
Housekeeping
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Cell phones on silent mode
Restroom locations
Evacuation routes
Location of Fire Extinguishers, First
Aid Kits, Defibrillators
• Any accommodation courtesies
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Target Audience
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Objectives
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Unit 2
FAST Unit Leader
Roles & Responsibilities
Leader-Unit-Fast
Unit - within Incident Command Structure
Shelter
Manager
Operations
Section
Logistics
Section
Register
FAST
Services
PCART
MRC
Supplies
Planning
Section
Finance
Section
Leader-Unit-Fast
FAST – a Unit Leader and Team Members
Operations
Section
FAST Unit Leader
FAST Members
Role of the FAST Unit Leader
• Activation
• Deployment
• Demobilization
FAST Unit Leader Duties
ACTIVITY:
• Handout: “Functional Assessment Service Team
(FAST) Leader Duties, Qualifications and Training”
• Look at the Duties and discuss for 10 mins.
…Preparedness
…Response – Phase 1 & 3
…Response – Phase 2
• List concerns or questions on the whiteboard.
• 10 min class review of the concerns / questions.
• 5 min class review of the Qualifications and Training.
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FAST Unit Leader
Qualifications
• Experience as a manager, supervisor, team
lead or project leader
• Available for quick deployment
• Travel as required
• Work under difficult & stressful situations
• Complete background check
• Emergency Response experience (required)
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FAST Unit Leader Training
• Completion of 16 hour FAST member
training
• Completion of FAST Unit Leader Training
• Completion of IS-100, IS 200 and IS-700.
• Completion of Shelter Operations Course
• Completion of IS-703 NIMS Resource
Management
Suggested Additional FAST
Unit Leader Training
• Review videos from the Medical Reserve
Corps of Greater Kansas City
– Go to YouTube and search
• Critical Incident Stress Management
• FAST Member list of recommended
Independent Study Classes from FEMA
• Attend meetings with partners: Disaster
Survivor Advocacy Team (DSAT), Citizen
Corp, Shelters, Medical Reserve Corps, etc.
Responsibilities:
Member / Leader
ACTIVITY:
• Class Discussion Question:
– How are the responsibilities of a FAST
Member and that of a FAST Unit Leader:
• Different?
• Similar?
FAST Leader Responsibilities
• Initiate and maintain communication with
the Shelter Manager and Disaster
Health/Mental Health staff
• Establish an emergency contact procedure
with Health Services staff and/or shelter
manager
• Establish FAST work area location
1. The FAST unit is part of
which ICS section?
A. Operations
B. Logistics
C. Planning
D. Finance
2. The FAST Unit Leader duties
consist of:
A. Staffing Plan, Preparedness, Resource
Identification, Attend FAST Meetings
B. Alert Warning, Establish Resource
Ordering Process, Shift Briefing
C. Preparedness, Activation, Deployment,
Demobilization, Recovery
D. Track Resources, Complete Forms,
Timekeeping, After Action Reviews
3. What are FAST Unit Leader
Qualifications?
A. Able to travel as required and work
under difficult, stressful situations
B. Available for quick deployment
C. Experience as a manger, supervisor,
team leader or project leader and in
emergency response
D. All of the above
4. What training is required of a
FAST Unit Leader?
A. Completion of IS-701, IS-001, IS-002,
and IS-007
B. Completion of basic FAST Member plus
FAST Unit Leader training
C. Completion of PC-NET or CERT training
D. Completion of American Red Cross First
Aid/CPR
BREAK !
Unit 3
FAST Unit Leader
Administrative Duties
Personal Preparation
• Be personally prepared:
– Have your own Go-kit ready (F-4)
• Communicate with FAST members
– Introductions
– Planning
• Attend FAST Monthly Meetings
• Aid in resource list development
Resource List
• A resource list is being established that will
identify:
– Resource Description
– Source
– Point of Contact with phone numbers
– Last Updated Date
– Any Associated Costs
• As you have updates or additions, send it
to Nicole Johnson at [email protected]
Before Setting
Work Schedules
BEFORE setting the work schedules:
• Get contact info, address, phone number of shelter.
• Ask about where you will be working (lodging,
power, internet access, area-roads, law enforcement
barriers)
• Determine any hardship codes to be considered
• Get maps of the vicinity and location of deployment
work site.
• Resource or mission tasking number and
information.
Activity
• Using the sample “Resource Request
Form” (F-38), work with your group to
determine what (if any) additional
information you need to know about this
request.
• You have 5 minutes
Assign FAST members
Based on Experience & Knowledge
Setting Work Schedules
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Determine needs at the shelter
FAST Members respond to alert
Keep list of members’ availabilities
Build matrix – Shelter, Hours, Staff
Consider the members’ skill sets with the
needs of the shelter
Completing Forms –
Activity Log - ICS-214
REVIEW:
• What is the purpose?
FAST UL Role:
• Determine use as Unit Log or Individual
• Track information or assign to designee
• Ensure key information is captured
• Collect during demobilization
Completing Forms –
Time Report
REVIEW:
• What is the purpose?
FAST Unit Leader Role:
• Be sure each FAST member has a copy
• Monitor its use during the activation
• Collect during demobilization or at week’s
end
• Sign and turn into the FAST Coordinator
Completing Forms –
Quick Notes
REVIEW:
• What is the purpose? How are they used?
FAST Unit Leader Role:
• Track client with assigned FAST member
• Review Quick Notes with FAST member
• Facilitate transition between shifts
• Collect during demobilization
J.Harmon
J.Harmon
Completing Forms –
Demobilization
REVIEW:
• What is the purpose?
FAST Unit Leader Role:
• Determine sequence to release personnel
• Confirm client needs/relocation are in place
• Review the Demob checkout/guidelines
with member(s) demobilizing
• Return completed form to Plans Section
Completing Forms –
After Action Report
REVIEW:
• What is the purpose?
FAST Unit Leader Role:
• Solicit input from all FAST members.
• Ask for ideas to improve any issues noted.
• Turn forms into the Plans Section.
After Action Report
Name:
Dates of Deployment:
Page __ of ___
Location (s)
Phone- Work:
Cell:
E-mail
Number served:
Issues Addressed:
Physical access
Communication access
Medical
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Overview - Resource Process
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Determine need
Complete the ICS-213 form
Route the form
Prioritize, Avoid Duplications, Alternatives
Track
Account for Equipment
Demobilize
Identifying
Resource Sources
• Some work done ahead
– FAST Monthly Meeting information
– Mutual Aid Agreements
– Current partners used in daily work
• Resource List
– Equipment provider list in development
– Trailer Inventory on Shared DEM Drive
• Portal Rapid Access to Resources
– Points of Contact for ODP equipment
How to
Prioritize Resources?
What are general priorities you would consider?
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Protection of life
At risk populations
Incident stabilization
Protection of mobile response resources
Isolation of the impacted area
Property conservation
Protection of public facilities essential to life safety or
emergency response
• Protection of the environment where degradation will
adversely impact public safety
• Protection of private property
Priority Considerations
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Life preservation
Health of client
Health and safety of shelter
Client accessibility and independence
Client comfort (physical/emotional)
Easily accomplished
Two Routes to Resources
• Goal: Determine which will be the
quickest route to get the necessary
resource to the client.
• Within the Shelter
• From Outside the Shelter
Using the ICS-213
Resource Request Form
• Learned what goes on it in basic class
• As Unit Leader, learn how to review it
ACTIVITY:
• As we look at the following ICS-213’s,
prioritize them as you would prior to giving
your approval….
Resources
Within the Shelter
• What do you need to know about
resources available in a shelter?
Resources
From Outside the Shelter
• “Locally known” sources may seem to be
quickest, but is often not the most efficient
or effective.
• This option may create challenges with
tracking, return, or reimbursement for
“loaned” resources.
• Such knowledge can be relayed through
the ICS-213 in “Describe what is needed”.
Resources:
From Outside the Shelter
Resources:
From Outside the Shelter
Remember:
• Stay in communication with FAST members
about resource status
• Other shelters may be requesting resources
• May be competition for processing
resources
• May take more time if State or Federal
assistance is needed
• Monitor resources to ensure tracking when
client leaves the shelter.
• Ask Shelter Manager about other avenues
• Get creative!
– Find alternatives to the requested resource
• Talk with other FAST members / Citizen
Corps staff
Review Scenario
You have received requests for:
– 3 doz adult incontinence diapers – Small
– 50 red bio-hazard waste bags
– 2 wheelchairs – 250 lb wt limit, non-motorized,
elevated leg extension on one
• No Health or MRC support at shelter
What do you consider about prioritizing these?
Diagram an external resource request.
LUNCH !
Unit 4
FAST Unit Leadership
Leader-Unit-Fast
Leader
-First and foremost
Decision Making /
Problem Solving
Usually not a
lot of time and
stressed
Use a decision-making model:
1. Identify the problem or issue.
2. Explore possible solutions.
3. Narrow possible solutions.
4. Select the solution that
provides the best option.
Barriers to Decision Making /
Problem Solving
Activity –
What factors affect (or become barriers) to
effective decision making and problem
solving?
Take 10 mins and discuss with those near you.
BARRIER
HOW TO OVERCOME
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Communicating with Others
Who will you need to communicate with in the
shelter and why?
Who
FAST Coordinator
Shelter Manager
Registration Desk
Facilities Staff
Logistics
Disaster Health / MRC
Food Services
Finance
Family
Why
Activation / Additional Support
Decision-Making
Information
Room Setup / Hygiene
Resource Ordering / Delivery
Referrals / Assistance
Dietary Needs
Time Keeping / Worker Injury
Additional Information
Communicating with Others
• Initiate and maintain communication with
the Shelter Manager and Disaster
Health/Mental Health staff
• Establish an emergency contact procedure
with Health Services staff and/or shelter
manager
• Establish FAST work area location
• Introduce the new FAST Unit Leader
during transitions.
Shelter Meetings
• May change from shelter to shelter
• Shelter Meeting
– Usually scheduled at the beginning of shift
– Allows information exchange between all
shelter staff
– Allows information exchange between FAST
members and health services staff
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FAST to Disaster Health/Mental Health
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Requests unfulfilled / Anticipated Needs
Status Updates – needs met; needs still outstanding
Disaster Health/Mental Health to FAST
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Status of requests / New resident needs
FAST Orientation Agenda
Purpose of Orientation –
FAST Safety, Coordination, Communication
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Review Emergency Procedures
Review Facility Orientation
Review Administrative Procedures
Identify Briefing Schedules
FAST Daily Briefing
Purpose of Briefing – See Goals on F-10
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Where to hold?
When to hold?
With whom?
Notes on Action Items
• Establish Ground Rules:
– cell phones
– keep remarks concise
– no side conversation
– Not time to determine actions to problems
FAST Daily Briefing Format
Standard Briefing Format/Agenda
1. Situation: changing shelter and emergency information
2. Task: Resource Requests and staff/shift changes
3. Intent: Reasons for staff changing and changes to
Resource Requests
4. Concern: any concern on Resource Requests, etc.
5. Coordinate: Assessment process, Resource Requests
6. Calibrate: Open discussion
7. Next meeting/operational period info
Out-Process Briefing
• Conducted in sufficient time prior to FAST
demobilization to transfer FAST client
support to shelter staff.
• Briefing should include:
– a review of the status of any FAST clients
remaining in the shelter, including any
remaining needs
– a review of any equipment assigned to FAST
clients and their planned disposition
Monitoring FAST
Members
Activity –
What should you watch for and how would
you mitigate concerns?
WATCH FOR
Tired
Confused
Hurt / Scared
Frustration
Anger
Survivor Guilt
MITIGATE BY
 Breaks during shift
 Nutrition / Hydration
 Exercise
Familiar with processes
Check-in during shift
Perfectionism not needed
Appropriate humor
Gift of yourself
FAST Unit Leader Support
What kind of support might you need during a shift?
Where might you get that support?
YOU ARE NOT IN THIS ALONE!!
BREAK !
Unit 5
Putting it All Together
Preventing Conflict
• Monitor the shelter environment for conditions that could produce
conflict.
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Shelter conditions
Situations that elevate emotions
Lack of resources (i.e. food, water, cots, information etc.)
Lack of self care among staff, residents, workers etc.
Personality conflicts between Residents
• Observe and evaluate ways to diffuse potential situations before
they escalate.
– Staff meetings, shelter briefings (listen for early warning signs)
– Communication- ensure that information is getting to individuals
• Suggest self care practices
• Notify shelter manager and/or Security of any concerns
Resolving Conflict
• Identify the source of the conflict.
– If conflict is within FAST members FAST Unit Leader may ……
– If situation involves shelter clients or shelter staff, notify shelter
manager immediately for participation. In the dynamics of a shelter
the shelter manager is ultimately responsible.
• Are there external factors contributing to the conflict?
• Try to identify the type of behavior each party is exhibiting: aggressive
(potentially violent), passive, etc.
• Define the issue at the root of the conflict.
• Decide if the conflict can be resolved by the two parties or if outside
intervention is needed.
• Bring parties together and get agreement on steps needed to end the
conflict.
• Take the steps to implement the plan for resolution.
• Ensure effective resolution occurred
Conflict Resolution / Problem Solving Scenario
Two FAST members are arguing over a wheelchair that shows up at
the shelter. They each say that it was ordered for the person they
have been working with. The first FAST member says that no matter
who it was ordered for, the person they have been working with has
been on a blow up bed for the last two days and has to have her food
brought to her and has to be carried to the rest room when she needs
to use the toilet. The second FAST member has been in the middle
of a few other skirmishes with other FAST members as well as some
Disaster Health staff. Both FAST members have been working 12-14
hour days without a day off in the last 4 days.
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What is the source of conflict?
What external factors may be in play?
Is there danger of violent behavior?
What steps can be taken to relieve some of the emotion in this volatile situation?
What is the issue at the root of the conflict?
What are steps that can be taken to resolve this?
Communicating with Others Scenario
All of your FAST members have arrived at the shelter. The work
area has been established. The shelter has 100 residents and the
numbers seem to be increasing. At this time, there have not been
any people with access and function needs assessed, however the
Intake Forms indicate that there are a number of people with
disabilities in the shelter. Some of these disabilities include:
wheelchair users evacuated without their wheelchairs, people who
are deaf or hard of hearing, people that are blind, and some of the
individuals are acting very strangely. There are a limited number
of accessible restrooms and showers.
• What actions would you take as the FAST leader in the following areas:
• Communication/coordination with Disaster Health staff
• Mapping the facility
• Briefing meeting
• Initiating Resource Requests
• How will you put your FAST members to work?
Tracking Methods for Those with Needs
You arrive at a shelter with about 75 people and the numbers are
expected to increase. From the Initial Intake forms you see there
are six identified people with access or functional needs but you
expect there are more who are not identified. As you establish
your work area:
• What actions would you take as the FAST Unit Leader to:
• Map/track those who have access or functional needs
• Track resources that have been requested
• Track resources that have been dispersed
• Track FAST Members who are assigned to the shelter
• Track FAST Members due to report to the shelter
• Track FAST Members due for the next operational period
Shift Change/Shift End Scenario
The FAST members have already worked an 11 hour
day and are all exhausted. There are some supplies
and equipment that have been requested by the
FAST leader and these supplies/equipment could
show up in the next few hours or the next few
days. It is time for an end-of-shift briefing with the
FAST members.
• What items should be discussed at the meeting
• What actions might need to be taken and by whom
• Who needs to be communicated with before going off shift, etc.
BREAK !
Unit 6
Course Summary