Transcript Founder Ventures - Teljoy Audio Visual

Global expertise
Local experience Africa’s best
AV Managed Services Platform
Outsource your AV & communication services
focus on your core business, while we focus on ours
Take AIM further
• Managed Services takes AIM further:
– We provide outsourcing
– With performance guarantees
• Your conference rooms and communication lines are up and
running virtually 100%
• It covers all your major AV product portfolios
• It includes bandwidth from monitoring and usage perspectives
Take AIM further
• Convergence of IT and AV bandwidth allows us to manage all
your systems remotely:
–
–
–
–
This drastically reduces response time
And we can fix certain problems remotely
You probably won’t even know there was downtime
It’s been diagnosed, repaired and rebooted before you needed it
What is TMS?
• With Teljoy’s Management Suite (TMS) we can offer:
–
–
–
–
–
Proactive response to faults
Immediate Reactive response to requests
Guaranteed and Measurable performance indicators
Monthly Reporting
Amazing functionality such as Scheduling of rooms from outlook
with automated startup
What is TMS?
• PROACTIVE – Utilizing the concept of convergence and our
unique TMS system, we can automate fault reporting as soon as
any item encounters a problem, using emails and our unique
“Hotlist” (with a dedicated staff member manning it).
• REACTIVE – The ability to remotely manipulate hardware allows
us immediate access to the hardware, thus reducing response
time. Should our trained/certified Service technicians need to be
dispatched, they will have a better idea of fault resolution. In
certain rooms you will also have immediate access to our staff via
telephonic, email, video or even from your touch panel.
What is TMS?
• GUARANTEED & MEASURABLE – Our SLA is included in the
monthly figure. We can set this up to include hardware, response
times and various other requirements. There will be measurable
requirements and we can even guarantee these with penalty
clauses. This can all be discussed in our set monthly meetings.
We are extremely confident that we can perform these duties, so
much so, that we are willing to back this up with guaranteed
uptime on equipment and a cast iron SLA to boot. These
performance guarantees have penalty clauses built in order to
protect you, the customer, and keep us on our toes.
What is TMS?
• REPORTING – Our proprietary system allows us to generate
reports at the touch of a button. You can get regular feedback on
usage, faults and resolution time. This is fantastic for return on
investment calculations and SLA enforcement.
• SCHEDULE ETC – Our system is extremely powerful. We can offer
the ability (amongst others) to schedule the room (via Outlook),
automate the booking so that the room starts up (lighting on,
projector started and even dialing out of VC unit) or even setting
up the solution so that the room shuts down automatically for
energy saving etc.
Offering
• We can:
– Design, source and commission
– Maintain customised outsource solutions
• Our reliable service offers:
–
–
–
–
Teams of dedicated experts
Separate service technicians
Separate installation teams
National presence
Offering
• Customised service reporting for key customers
• 24-hour service nationwide
• Call centre
• Standby technicians
• Strong customer service ethos
Offering
• Our unique AIM methodology provides:
– Turnkey, all-inclusive solution
– Stable, reliable and cutting edge customised technology
– Making use of flexible finance options
• This, coupled with Teljoy Management Suite, gives you
unparalleled service
Offering
• With our benefits of automated fault reporting, diagnostics,
offsite maintenance and scheduling,
• We can offer you a package that suits both your pocket and
operational requirements
Advantages
• Outsourcing offers:
– Saving on capital costs
– Assets remain off balance sheet
– Freedom to focus on your core business rather than worrying about
technology upkeep
• We ensures it is up to speed with the newest technological
communication trends for your benefit
Advantages
• We have a national presence
• We are a member of the Global Presence Alliance (GPA)
• We make you more environmentally responsible by offering
services and technological solutions that reduce unnecessary
business travel
• We understand technology involved
SLAs
• We have two Service Level Agreements (SLAs)
– Gold:
•
•
•
•
•
•
Hardware upgrades
Service agreements
Automated fault reporting
Fault finding and repairs
Monthly performance meetings
Penalties if performance standards are not met
SLAs
– Platinum
•
•
•
•
All Gold features
Plus dedicated resource on site
Entirely at your beck and call
Resource reports to Teljoy Audiovisual
While you sleep
we monitor and repair
TAV Service Department
Our after-sales service
• Online monitoring and preventative maintenance means
minimum downtime and disruption
• Our support team is on hand to help 24/7 if you’re a rental
customer or have negotiated an SLA
• Our warehouse carries stock of most spare line items so faulty
equipment can be replaced quickly if planned for with a
negotiated SLA
Service is our priority
• We take pride in top notch customer service
• Our customer call centre is available from Mon am to Sat pm
• After hour's line for technical assistance and emergency repairs
• We service your requests 24/7 throughout the year if you rent
from us or have an SLA
Technical support
• We have:
– Teams of dedicated technology experts
– Separate service technician and installation teams
– Standby technicians
• Calls logged before 10:00 will be attended to same day
• Calls logged later will be attended to same day if possible or next
business day
• Customised SLA’s are available on request
Online tracking
• Our automatic communication system means you’re always in
the loop:
– It notifies you every time status changes
– From when service call is logged until it is complete
– If you have a problem after hours, we have a separate support line
for technical assistance and emergency repairs
Monthly reports
• Our monthly reports add value to our rental customers
• As a rental customer, we can send you monthly reports on all
logged service calls
• These allow you to verify how efficiently, timeously and
exceptionally our team services your requests
Spares
• Our warehouse carries stock of most spare line items for
facilitation in quick deployment to repair or replace
faulty equipment
• Loan stock can be available for equipment not repaired within 48
hours as part of a requested SLA
As one of the largest suppliers in Africa,
we give you the best communication future
with our AV offerings
About us
• Since 1978, we have become digital and communication experts
through our global expertise and local experience
• We make audiovisual technology:
– Easy to use
– Easy to manage
– Easy to afford
BBBEE rating
• We are a Level 3 BBBEE Value Added supplier
• Our BBBEE ownership boosts your supply chain ratings
Clients
• We have clients in:
–
–
–
–
–
–
Hospitality
Health
Retail
Leisure and sporting industries
Telecommunications
Corporates
• We transfer this knowledge to any other environment – just call
us and connect
Products & services
• Television Distribution Platforms:
– SMA-TV & IPTV in many applications
– Triple Play functions and bandwidth efficiencies
Products & services
• Video Conferencing & Integrated Boardrooms:
– From basic presentation facilities to comprehensive and
interactive systems
– Instantaneous worldwide functionality
– Connect to your customers while saving time and reducing your
carbon footprint
Products & services
• Interactive Video on Demand:
– Deliver interactivity in addition to regular and satellite television
delivery to multiple rooms
– Includes guest messaging systems
– True on-demand television or movie delivery
Products & services
• Digital Display & Signage:
– Includes touch screens, plasma screens and LCD Screens
– Full connectivity on satellite, 3G or GPRS platforms
– Ideal for commercial environments including banks, hotels,
government departments or building entrances
Products & services
• CCTV & Access Control Systems:
– Security, staff monitoring and improved efficiencies
– Cutting edge electronic monitoring and control solutions keep you
running safely and smoothly
Products & services
• Other offerings:
–
–
–
–
Antennae, cabling and other peripherals
Systems rental
AV Managed Services Platform
Logging and tracking service
We enhance communication,
improve productivity & increase efficiency
Gauteng – 011 840 0900 . KZN – 032 586 0771 . Cape – 021 914 0636
Email [email protected]