Transcript Performance Management Process

Becoming Fully Involved in
Firefighter Safety
Kelvin J. Cochran
United States Fire Administrator
FEMA’s Mission
“FEMA’s mission is to support our citizens and
first responders to ensure that as a nation we
work together to build, sustain, and improve
our capability to prepare for, protect against,
respond to, recover from, and mitigate all
hazards.”
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Becoming Fully Involved
Defined
Becoming: in the state or process of
changing; attractive
Fully: entirely or wholly
Involved: committed, engaged
A state or process of changing attractively and
entirely to a wholly committed and engaged
firefighter or organization
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Becoming Fully Involved
“Fully Involved Structure Fire”
Requirements:
 Fuel
 Heat
 Oxygen
 Chemical Chain Reaction
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Becoming Fully Involved
“Fully Involved Fire Service Leader”
Requirements:
 Dreams
 Purpose
 Character
 Values
 Virtue
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To set a crew, a battalion, section, division or
organization on fire, the leader must first have
dreams, purpose, character, and virtue; which
sets their wood ablaze – only then can they set
others on fire , a fire to “become fully
involved”.
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Becoming Fully Involved
“Fully Involved Fire Service Organization”
Requirements:
 Vision
 Mission
 Culture
 Values
 Virtue
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Building a Great Place to Work
Ownership
How
can
we grow
Do I belong
Growth
Teamwork
What do I give
Individual Contribution
What do I get
Basic Needs
Copyright© 1993-1998, 2008 Gallup, Inc. All rights reserves. FEMA_GMP_Mnl_en-US_02-34-10_mm
META-ANALYSIS BUISNESS IMPACT ANALYSISTM
Opportunities to learn and grow
Progress in last six months
Best friend
Coworkers committed to quality
Mission/Purpose of company
My opinions count
Encourages development
Supervisor/Someone cares
Recognition last seven days
Do what I do best every day
Materials and equipment
I know what is expected
How
can
we grow
Profitability
Do I belong
What do I give
What do I get
Copyright© 1993-1998, 2008 Gallup, Inc. All rights reserves. FEMA_GMP_Mnl_en-US_02-34-10_mm
Retention
Customer
Individual Virtue
Core Self Evaluations
Affectivity: Outlook on life
Self-esteem: View of self worth
Self-efficacy: Ability to make a difference
Locus of control: Influence we have on our
destiny
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The Virtuous Organization
Definitions of the word virtue:
 Moral excellence; goodness; righteousness (in
right standing)
 Conformity of one’s life and conduct to moral
and ethical principles
 Effective force, power or potency
 An order (trait) of angels
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The Value of Organizational Virtue
 Increased Coordination and Collaboration
 Administrative initiatives
 Operational initiatives
 Increased Agility
 Executing high-volume routine activities
 Rolling out new initiatives
 Executing impromptu opportunities (nimble)
 Increase member involvement
 Greater commitment to overall mission
 Enhanced access and inclusion
Sources of Organizational Virtue
 Human Resources: dedicated and committed
members and staff
 Controls: policies, procedures and rules which
govern decision making and behavior
 Competence: formal and continuing training and
professional development
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Sources of Organizational Virtue
 Climate: creating an atmosphere where
personnel look forward to coming to work, and
stakeholders look forward to participating
 Sustained Sources of Income: securing a
stream of revenue which contributes to
operational and strategic goals
 Operational Image: creating a compelling
brand; establishing organizational character and
integrity which inspires support for its mission
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Enemies of Organizational Virtue
 Complacency: self-satisfaction accompanied by
unawareness of areas of vulnerability and
deficiency
 Stagnancy: not advancing or developing
 Stereotyping: frequent almost mechanical like
repetition of the same posture, movement, or
form; lacking originality
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Enemies of Organizational Virtue
 Incompetence: inadequate or unsuitable for a
particular purpose; lacking the qualities needed
for effective action
 A Culture of “Isms”: racism, sexism, nepotism,
favoritism, territorialism
 Lingering on Past Successes: celebrating too
long; failure to reinvent or refurbish the
organizational image
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Becoming Fully Involved …
A virtuous fire service leader continuously
monitors the atmosphere to fight the
enemies of organizational virtue in order
that everyone becomes fully involved in
firefighter safety.
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Types of Wood
 Kindling: small pieces of wood that ignite easily for
setting fire to larger pieces of wood and other fuels
 Kindling: in fire service organizations new
enthusiastic members and leaders with shared values,
who are mission-driven and excited about future
possibilities; small victories worth celebrating
department-wide;
 Kindle: set on fire; light; stir up; arouse; light up;
brighten
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Types of Wood
 Cured wood: wood that through the process of
becoming has evolved to maximum burn potential
 Cured wood: fire service members whose purpose,
character and values do not change under challenging
circumstances
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Types of Wood
 Petrified wood: cured wood that through the course
of time has turned to stone and is noncombustible
 Petrified wood: in fire service organizations are
members who lack vision, purpose, values, character
and virtue; whiners and complainers
 Petrified forest: ancient forest whose trees have
turned to stone; an entire crew, battalion, group or
staff
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Types of Wood
 Dead wood: wood that never fully developed or was
damaged or is no longer rooted or nourished by roots
 Dead wood: fire service members who never
embraced the values of the organization from their
hire date, but has somehow managed to survive
employment and even promotions
 Petrified wood and dead wood subtract from
organizational virtue and has potential for converting
or quenching kindling and cured wood
Federal Involvement
•
•
•
•
Develop and communicate vision
Develop standardized LODD definition
Enforce standards (incentives, sanctions)
Mandate RIT/Mayday
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National Organizations
Involvement
•
•
•
•
Unity of voice on LODDs and Injuries
Consistent stance on certifications
Support federal vision
Mandate RIT/Mayday
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State Organizations
Involvement
• Standardize minimum requirements for
certifications for positions
• Enforce national and federal
standards/vision
• Heavy emphasis on fire prevention, health
and safety training
• Mandate RIT/Mayday
25
Local Organizations
Involvement
• Support federal/national vision
• Cultural change and education
• Support firefighter safety standards with
ordinances, policies, and law
• Mandate RIT/Mayday training and
standardization
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Fire Chief Involvement
• Support federal/national vision
• Visionary for cultural changes and
improvements
• Priority on fire prevention and firefigther
safety
• Mandate RIT/Mayday training and
standardization
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Company Officer Involvement
• Support federal, national, department
vision
• Focus on fire prevention and firefighter
safety
• Lead, enforce, train firefighters on safety
• Mandate RIT/Mayday training and
standardization
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Firefighter Involvement
• Support federal, national, department
vision
• Engaged in cultural change
• Personal accountability for prevention and
safety
• Mandate RIT/Mayday training and
standardization
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Levels of Accountability
Federal/National
USFA Goals and Strategic Initiatives
National Fallen Firefighters Foundation
Wellness Fitness Initiative (IAFC/IAFF)
Fire and Life Safety Priorities (IAFC)
NFPA Standards
Residential Fire Sprinkler Initiative
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Levels of Accountability
State
State Government
State Training Institutions
State Fire Prevention and Control Offices
State Fire Marshals
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Levels of Accountability
Local
City Government: Mayors, City Council
County Government: County Administrators,
County Commissioners
Fire Board of Commissioners
Public Safety Commissioners
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Levels of Accountability
Fire Chief
Assess Risk and Capabilities
Human Resources
Professional Development
Equipment Facilities, Supplies, Technology
Emergency Response Readiness
Develops Policies, Procedures, Guidelines
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Levels of Accountability
Battalion Chief
Implements administrative and operational
policies and programs
Monitors performance, outcomes and impacts
Manages personnel, facilities, and equipment
Supports company officers
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Levels of Accountability
Incident Commander
Effective size up
Incident priorities: life safety, incident
stabilization, property conservation
R.E.C.E. O. V.S.
Incident safety officer
Accountability officer
Personnel accountability reports
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Levels of Accountability
Company Officer
Maintains Company Skill Levels
Maintains Crew Integrity
Follows Safety Policies
Posts Incident Discussion
Rewards – Good Behavior
Disciplines – High Risk Behavior
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Levels of Accountability
Firefighter
Team Work
Stays Fit
Personal Accountability
Maintains PPE
Maintains Skills
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Federal/National
State
Local
Fire Chief
Battalion Chief
Incident Commander
Company Officer
Firefighter
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Q12 Meta-Analysis Study Information
®
Correlations of Q12 to:
Analysis of:


681,799 employees


23,910 business units*


125 organizations**

37 industries




turnover/retention
customer metrics
safety
absenteeism
shrinkage
productivity
profitability
* Includes business units in 23 countries in Asia,
Central/South America, Europe, and North America
** 20 organizations exclusively outside the United States
Copyrigt © 2008 Gallup, Inc. All rights reserved.
39
Q12 Meta-Analysis: Outcomes
®
Difference between top and bottom quartiles
30%
Turnover
20%
10%
Absenteeism
HighTurnover
Orgs.
LowTurnover
Orgs.
18%
12%
Shrinkage
12%
Safety
Incidents
0%
Customer
Productivity
Profitability
-10%
-20%
-30%
-27%
-31%
-40%
-50%
-51%
-51%
-60%
-70%
-62%
Difference between engaged and actively disengaged
employees in unexcused absences
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Copyright © 2008 Gallup, Inc. All rights reserved.
A Fully Involved Firefighter
Results in a change in the
culture of the American
fire service to a Nation of
firefighters vigilant in
their commitment toward
eliminating line of duty
deaths and injuries.
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The American Fire Service has made
great strides in developing standards,
fire equipment enhancements,
wellness/fitness initiatives, and
personal protective equipment and
safety awareness initiatives.
42
Firefighter Fatalities
*Firefighter Fatalities
2000-2009
120
119
118
115
113
110
105
115
105 +
345 WTC
107
105
100
119
101
95
90
85
90
80
2000 2001
2002 2003
2004
2005
2006
2007
2008
2009
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*Includes Hometown Heroes 12/2003-2009
16 Firefighter Life Safety Initiatives
1.
Define and advocate the need for cultural
change
9.
Thoroughly investigate all firefighter
fatalities, injuries and near misses
2.
Enhance personal and organizational
accountability for health and safety
10.
Make safe practices an eligibility
requirement for grant programs
3.
Focus on the “integration” of risk
management
11.
Develop standards for emergency
response policies and procedures
4.
Be empowered to stop unsafe practices
12.
5.
Develop and implement standards for
training, qualifications, and certifications
Develop protocols for response to violent
incidents
13.
Develop and implement medical and
physical fitness standards
Provide counseling and psychological
support for firefighters and their families
14.
Create a national research agenda and
data collection system
Include public education as a critical fire
and life safety program
15.
Advocate for home sprinkler systems
Utilize available technology
16.
Always consider Safety in the design of
apparatus and equipment
6.
7.
8.
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Everyone Goes Home
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The Fire Service Preamble
We the fire service leaders of the United States; in
order to form a more perfect fire and emergency
service…
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Fire Service Preamble
• Establish Justice: by developing and
administering fair and equitable hiring, and
promotional policies; fair and equitable
disciplinary and grievance procedures and
a system of rewards and recognition for
our members.
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Fire Service Preamble
• Ensure Domestic Tranquility: by
providing prompt and safe emergency
services through firefighting, rescue,
emergency medical, and special
operations so that citizens and visitors
have the assurance of a responsive,
committed, competent and unified force of
firefighters to meet their needs in the most
trying circumstances of their lives.
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Fire Service Preamble
• Provide for the Common Defense: by
remaining vigilant to address emergency
preparedness and response capabilities
for terrorists’ risks and natural disasters
which threaten the nation.
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Fire Service Preamble
• Promote the General Welfare: by being
assertive in the administration of public
education, public relations and public
information programs which empower
Americans to prevent fires to their homes
and businesses and fire deaths to
themselves and their families; and to
prevent heart attacks, strokes, injuries and
harm to themselves and others
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Fire Service Preamble
• And Secure the Blessings of Liberty to
Ourselves and Our Posterity: by our
diligence in seeking increases in salaries
and benefits commensurate to providing a
wholesome quality of life for ourselves
and our families; and securing an
attractive compelling future for the
generations of firefighters who will take our
place when we retire
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Fire Service Preamble
• Do Ordain and Establish this Mission;
for the Brave and Heroic Men and
Women of the Fire Service of the United
States of America...
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My Challenge to You…
Are You Doing Everything You Can to
Prevent Line of Duty Deaths and
Injuries?
Are You Committed to Being A Safety
Advocate for Your Department,
Organization and Community?
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Working Together… We Can Make A Difference
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