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Issues for M-learning research Tom Brown South Africa Introduction The exponential growth in the adoption and implementation of m-learning is still characterised by exploratory pilot projects and trials. There are important issues to note and research questions to answer in order to ensure that the mainstream deployment of m-learning will be successful. Some of these are: • Is technology driving learning or are we adapting and using technology to optimise learning? • Are we imposing new technological tools onto old teaching methods or are we focusing on the innovative and transformative use of technology? • How much emphasis do we put on the design and development of learning environments? Why is m-learning thriving? Why is m-learning thriving? • “Around 62% of all adults across the major European countries now use a mobile phone, according to the research. • Currently, 41% of European adults use SMS, compared to 30% that use the Internet / email. • SMS is particularly popular in the UK where 49% of adults use it, compared to 39% who are online. • In Germany, 43% of adults use SMS as opposed to 29% of adults who use the Internet/email. In France, 30% use SMS compared to 25% who go online.” Statistics from Gartner (2002) Why is m-learning thriving? • • • • • • “Over 50% of all employees spend up to half of their time outside the office. More than 525 million web-enabled phones will be shipped by 2003. Worldwide mobile commerce market will reach $200 billion by 2004. There will be more than 1 billion wireless internet subscribers worldwide by 2005. Multi-purpose handheld devices (PDA and telephone) will outsell laptop/desktop computers combined by 2005. Most major US companies will either switch to or adopt wireless networks by 2008.” Statistics from Empowering Technologies Incorporated cited by Keegan (2003) Why is m-learning thriving? • Between 1997 and 2001, the number of mobile phone subscribers in Africa annually had a tripledigit growth rate. (Shapshak, 2002) • Mobile subscribers in Africa have increased by over 1000% between 1998 and 2003 to reach 51.8m (ITU, 2004) • In 1999 Tokyo had more telecom connections than Africa combined. In 2003 Africa had twice as much as Tokyo. (Gourley, 2004) • On average, in South Africa, 98% of rural students have basic mobile phones • Africa is leapfrogging from an unwired, nonexistent e-learning infrastructure to a wireless e-learning and m-learning infrastructure. Why is m-learning thriving? • Desmond Keegan recently (2003) published his latest book called: ‘The Future of Learning: From eLearning to mLearning.’ In chapter four of his book, Keegan presents and analyses no less than 30 m-learning initiatives across the globe in 2001. • NKI Distance Education in Norway has 400 elearning courses. During 2003 and 2004 it announced that it had made available mobile learning versions of all its 400 courses. This represents a massive introduction of mobile learning. Why is m-learning thriving? • Exponential growth in wireless networks, services and devices • Learners are continually demanding more mobile services and experiences • Greater personalisation, flexibility and mobility • Improved access anywhere, anytime • Fills small gaps of time with useful learning events (“stolen moments for learning” David Metcalf) • M-learning enhances collaborative, co-operative and active learning • Mobile communication devices provide opportunities for the optimising of interaction and communication between lecturers and learners, among learners and between members of COPs. Why is m-learning thriving? “For the first time in ICT history, we have the right time, the right place and the right idea to have a huge impact on education: handheld computing.” Soloway (2003) Why is m-learning thriving? “The mixing of distance learning with mobile telephony to produce mLearning will provide the future of learning.” Keegan (2003) Why is m-learning thriving? “By 2006, data network access from personally owned mobile devices will be the leading problem facing higher education IT managers.” Gartner (2004) Why is m-learning thriving? “The mobile revolution is finally here. Wherever one looks, the evidence of mobile penetration and adoption is irrefutable: cell phones, PDAs, MP3 players, portable game devices, handhelds, tablets and laptops abound. No demographic is immune from this phenomenon. From toddlers to seniors, people are increasingly connected and are digitally communicating with each other in ways that would have been impossible to imagine only a few years ago.“ Wagner (2005) Why is m-learning thriving? “Whether we like it or not, whether we are ready for it or not, mobile learning represents the next step in a long tradition of technology mediated learning. It will feature new strategies, practices, tools, applications, and resources to realize the promise of ubiquitous, pervasive, personal, and connected learning. It responds to the ondemand learning interests of connected citizens in an information-centric world.” Wagner (2005) What is the relation between m-learning and e-learning? m-learning vs e-learning • E-learning is the macro concept that includes online and mobile learning environments. • M-learning is a subset of e-learning. • E-learning is in turn a subset of distance learning, which is in turn a subset of flexible learning. “M-learning is e-learning through mobile computational devices” Quin (2001) m-learning vs e-learning Flexible Learning Contact Learning (residential/face-to-face) Distance Learning E-learning Online Learning M-learning Paper-based Distance Learning Diagram 1: The subsets of flexible learning (Brown, 2004) Approaches to m-learning Approaches to the use of m-learning technologies Content approach Communication approach Focus on communication “Communication is the source from which m-learning emerges. ” Nyiri (2002) Current m-learning activities and projects in Africa? Target markets for M-learning We can differentiate between two ideal target markets for m-learning: • learners that are either without (fixed line/wired) infrastructure and access to the Internet, or • learners that require mobility, flexibility and access anywhere, anytime. In other words: • 3rd world rural or remote area learners who have basic mobile phones, and • 1st world learners with state of the art mobile devices. Brown (2004) Current activities in Africa The use of PDAs – two examples at UP: • M-learning project in the Faculty of Health Sciences. Using PDAs in clinical assessment sessions of medical students: assessing performance and providing automated results and feedback. (Ina Treadwell) Project software funded by HaPerT software in Vienna, Austria. • M-learning project in the Faculty of Engineering. Students in a 4th year course have been issued with PDAs to use within a pilot wireless e-learning environment. PDAs are used for queries, content delivery, interactive distributed simulations, notices, database access, collaboration, etc. (Etienne Barnard) Project funded by Hewlett Packard. Current activities in Africa The use of PDAs in clinical assessment sessions of health science students: Research is being done on: • Impact of PDA use on assessment quality • Impact of PDA use on student performance • Impact on efficiency and effectiveness (impact on administrative load, time, paper work, human errors, calculation errors, record keeping, duplication, costs, etc) Success: • Project still in progress. No official results yet. Feedback already very positive regarding efficiency, effectiveness and cost savings. Current activities in Africa The use of PDAs in wireless environments: • • • • • Research is being done on: HLT (Human Language Technologies): - speech recognition and speech-to-text - voice user interfaces Ability to stimulate collaboration with PDAs Mobile sharing of software and resources Multi-user applications and resources (multiplayer games are very popular) Wireless VoIP Success: • Project still in progress. No official results yet. Examples - Part 1 The use of bulk SMS for administrative support SMS for admin support • For example: The University of Pretoria started using mobile phone support during 2002 in three paper-based distance education programmes because more than 99% of the “rural students” had mobile phones (still the case – currently 98%). • The profile of these students: Majority live in rural areas 100% are full-time employees (teaching) 77.4% are English second language speakers 83.8% are between the age of 31 – 50 66.4% are women 0.4% have access to e-mail 99.4% have a mobile phone M-learning in rural Africa M-learning in rural Africa M-learning in rural Africa M-learning in rural Africa M-learning in rural Africa M-learning in rural Africa SMS for admin support What does the mobile phone support entail? • Bulk SMS (pre-planned) to all students or students of a specific programme for general administrative support as well as motivational support • Customised group SMS to specific groups of students extracted from the data-base for specific administrative support • Customised small group or individual SMS to specific students extracted from the data-base on an individual basis for specific admin support • Project team: Johan Hendrikz, Anita van der Bank, Tom Brown, Jeanne-Marie Viljoen SMS examples Dear Student. Your study material was posted to you today. Enquire in time, quote your tracking number: PE123456789ZA, at your post office. UP Purpose: • Students do not visit their rural post offices very often and this leads to many returned packages • If students know about a dispatch, they make an effort to fetch packages timely Success: • Significant drop in returned packages and accompanying costs SMS examples If you have not submitted Assignment 2, due to late dispatch of study material, you may submit before 19 Sept. Do this urgently to help you pass your exam. UP Purpose: • Extension of assignment submission date due to a late dispatch of study material • Encouragement to complete the assignment Success: • Normal assignment submission statistics SMS examples ACE Edu Management contact session block 1 from 7-9 July for modules EDM 401 EDO 401 ONLY, changed to Town Hall Main Street KOKSTAD. New letter posted. UP Purpose: • Urgent notification of a venue change for a specific contact session Success: • All the students arrived at the correct venue (as far as we know) SMS examples Dear Student. We have not received your registration for the Oct exam. Please fax registration form or letter not later than Thursday 31 July. UP Purpose: • Encouragement for exam registration • Notification of the deadline for exam registration Success: • Increase in the number of exam registrations compared to previous exams SMS examples April exam proved that students attending contact sessions are more successful. Please attend July contact session. Register per fax before or on Friday 6 July. UP Purpose: • Encouragement for contact session registration • Notification of the deadline for contact session registration Success: • 58% of the learners registered before the closing date vs the normal rate of below 40%. SMS for admin support From a logistical and financial point of view, the successes are also significant: • Using print and the postal service to distribute the necessary information to students would have been more than 20 times the cost of the bulk SMSs. • While the SMSs provide immediate and JIT (justin-time) information, the posted information would have taken between 3 to 18 days (depending on the remoteness of the student) to reach all the students. Examples - Part 2 The use of SMS for academic learning support SMS for academic support • The University of Pretoria started using SMS for academic learning support in November 2004 in one module of one of the three paper-based distance education programmes in the Faculty of Education, namely: * ACE: Special Needs Education: Module LPO402 • The pilot project comprises four categories of asynchronous academic interventions during the six-month cycle of this module from October 2004 April 2005. • Project team: Jeanne-Marie Viljoen, Carl du Preez, Johan Hendrikz, Anita van der Bank, Tom Brown SMS for academic support The four categories are: • Academic instructional message (regular bulk type SMS messages) • IVR (interactive voice response) system for FAQs (students phone in to a “FAQ number” and receive answers from the programmed system) • SMS quizzes (MCQ’s are send to students and a simple answer choice is replied via SMS. Answers and feedback are provided on each quiz) • SMS question-answer system (students ask questions via SMS regarding a given pre-selected topic and then they are answered automatically by the system via a comprehensive programmed matching system [text database]) Category 1 example: Instruction LPO 402 student: study section on Assets p43-44 in Tutorial Letters 1 booklet before answering 1.4 of Assign 1. This is also important for your Project & Assign 2. UP Purpose: • Study tip for a difficult assignment question that normally gets answered incorrectly by students • Preparation for contact sessions • Hint for the project and follow-up assignment Envisaged outcome/success: • Increase in the quality of assignment answers • Increase in the quality of contact session interaction Category 2 example: IVR LPO 402 student: phone 0825557777 to hear more about the most import concept in this module, the asset-based approach. UP Voice message when reaching 082555666: Hello LPO 402 student. We will now discuss some frequently asked questions on the assetbased approach that will enhance your understanding of this important concept. Press 1 to hear what the asset-based approach is. Press 2 to hear what makes it so unique. Press 3 to hear why you should use it. Category 3 example: Quizzes First question: Asset-based initiatives are clarified on a) p14 of learning guide b) p14 of Assets textbook c) p5 of tutorial letter 1 Reply by pressing a, b, or c & send. UP Correct! The asset-based approach is ecosystemic. Eco-systemic approaches emphasize: a)interrelatedness b)individuality c)neither Press and send answer Category 3 example: Quizzes Correct! The asset-based approach is ecosystemic. Eco-systemic approaches emphasize: a) interrelatedness b) individuality c) neither Press and send answer A needs-based approach emphasizes individuality and a asset-based approach emphasizes interrelatedness. Press C & send Category 3 example: Quizzes Correct! You are on your way to reaching the 2nd and 3rd outcomes of this unit. Now read p 15-18 in learning guide. Good luck! Bye. Purpose: • Review important content • Tutoring the reach of desired learning outcomes • Remedial support on identified learning shortcomings Envisaged outcome/success: • Improve the quality of assignment answers and the achievement of the desired learning outcomes • Other successes is not yet determined - needs further research Category 4 example: SMS Q&A Dear student: SMS your questions (1 question per 1 SMS) on the topic: ECO-SYSTEMIC APPROACHES to: 0825558888 Purpose: • Provide students the opportunity to clarify issues and questions without the high cost of a lengthy telephone call • Provide asynchronous learning support • Lessen the impact on the call centre or the faculty’s telephone tutoring Envisaged outcome/success: • Enhance achieving the desired learning outcomes • Other not yet determined - needs further research m-learning in Africa Premises for m-learning in Africa - lessons learnt from the pilot study: • M-learning is a supportive mode of education and not a primary mode of education. • The most appropriate mobile device for learners in rural Africa is a mobile phone. • Possibilities and latest developments in mobile technologies must be tested against practicality, usability and cost-effectiveness. • The use of multimedia on mobile phones must be tested against the envisaged learning outcomes. • The major focus of m-learning should be more on communication and interaction than on content. Summary of current m-learning activities across the world? Current activities and projects The use of mobile phones and SMS: Administrative learning support: • Bulk SMS for administrative information • Access to examination and test marks via mobile service number or m-portal • Access to financial statements and registration data via mobile service number or m-portal Academic learning support: • Communication and interaction (bulk SMS / IVR) • Assessment (MCQs / Quizzes) • Feedback on assignments and tasks • Motivational and instructional messages Current activities and projects • • • • • Integration of m-learning with established elearning environments: M-portals and SMS-gateways (SMS-portal integrated with the LMS/LCMS [e.g. WebCT]) Mobile tutoring Mobile blogging M-assessment (e-assessment on mobile devices) Collaborative learning, discussion groups Wireless environments: • Pilot wireless classrooms • Hot spots and wireless LANs on campus Current activities and projects The use of PDAs, smartphones and Pocket PCs: • Classroom “tools” (note taking, scheduling, etc) • Beaming (via bluetooth) in classrooms (sharing notes, handing in assignments, etc) • Assessment: assessing performance and providing automated results and feedback • Coursework, scheduling and assignments in wirless environments Current activities and projects • Language learning through SMS • JIT on-the-spot (e.g. medical) resources on PDA • ME-learning (personalised, appreciation for own learning process) • Mobile composing (music composition on PDAs) • Contextual and locational awareness (e.g. at museums) • Mobile tutoring • Mobile blogging (moblogging) • Courseware and multimedia on PDAs (including distribution and streaming) • Assessment • Experiential learning and fieldwork • Collaborative learning, discussion groups Noteable EU-funded projects • MOBIlearn (context awareness, adaptive human interfaces, mLCMS, mobile media delivery, collaborative learning, etc) • M-Learning Project (platforms & systems, learning materials for small screens [various devices], collaborative tools, etc) • Ericsson Leonardo Da Vinci Project (mLCMS, courses and courseware, tools, etc) Test_hp.exe Latest and future developments • • • • • • • • • • Moblogging Instant messaging (IM) Wireless Google Collapse-to-Zoom and Popouts Ambient technology and intelligence Personalised learning with dynamic adaptation of learning resources to individual preferences Text to speech & speech recognition for mobile devices Multi-user applications and resources Multi-technology interaction Podcasting (broadcasting of audio to iPods) Lessons learnt from e-learning and current m-learning projects Lessons learnt from e-learning • Learning is a deeply personal act that is facilitated when learning experiences are relevant, reliable, and engaging. • Different kinds of learning demand appropriate strategies, tools, and resources. • Technology in and of itself may not guarantee better learning. • The better the experience and the more intentional the results, the greater is the likelihood that learning will occur. • Interoperability, standards, digital rights management and content repositories is very important. Wagner (2005) Why learners prefer paper Why (contemporary) learners prefer content on paper rather than on a PDA: • Internal memory is limited and sometimes causes the PDA to be too slow. • Making notes on the PDAs is an effort and the keyboard is too small. • Reading a document requires too much scrolling. • Pictures in the .doc or .pdf documents are not always of high quality. • It takes too much effort and more time to read documents on a PDA. • A printed version of the documents is easier to use. Wentzel, P. et al (2005) Could be a different story when future sophisticated PDAs offer similar functionalities as laptops or PCs. Issues for m-learning research IBM’s m-learning questions • • • • • Some areas of IBM’s focus in m-learning as described by Chris von Koschembar: Repurposing existing e-learning content for PDA and other applications Re-engineering content development tools and process so that information can be re-combined for a host of possibilities Facilitate “Take it with Me” The “Urgent” Scenario, in which information is provided to learners wherever they are the instant the information changes The “Downtime” Scenario, in which “chunks” of learning can occur during the learner’s downtime periods (e.g., at airports) Some research questions • • • • • • Student and faculty issues: Which students (profile) would benefit most from mlearning? What issues surround learner requirements and usability from a pedagogical point of view? Understanding your m-learners (student characteristics) Understanding your m-teachers (faculty characteristics and competencies) M-teaching: What are the skills and competencies required as well as strategies and methodologies required to facilitate m-learning? What are the patterns and contexts of mobile use, use patterns across disciplines and across pedagogical approaches? Some research questions • • • • • • Teaching and learning strategies: What educational activities and components are most suitable for m-learning environments and benefit most from m-learning devices? How can we foster higher order learning through m-learning? How do the educators’ and tutors’ roles change when we introduce m-learning? How to engage students? What type of communication / interaction between students and teachers and among students can be improved? How can we optimise collaborative learning and the growth of COLs (Communities of Learning)? Some research questions • • • • Content: How will m-learning impact the education portfolio universities offer? Which subject disciplines and courses would benefit most from m-learning? How to design and develop m-content suitable for multiple devices, including issues such as transcoding and interoperability? How to determine what and how much of content or chunks of content should be designed and developed or m-learning environments? Some research questions • • • • Student and learning support: How will support mechanisms change with widespread use? What support will be needed to provide the necessary level of support to m-learning deployment? How to cater for students with special needs (assistive technologies)? What should the role of moblogging (mobile blogging) play in m-learning? Some research questions • • • • • • Organisational/institutional: What are the financial implications for the institution as well as the students? What are the implications for facilities such as classrooms, meeting rooms, computer labs, libraries, etc? What type of new facilities are needed, how will they be used and what features will they have? How to use m-learning to improve success rates as well as recruitment and retention rates? How to mainstream m-learning and some of the research into standard practice at the institution? How to ensure stable funding for continued research in m-learning and m-teaching? Some research questions • • • • • • • Technology: What is/are the ideal mobile learning device(s)? What are learners’ reasons for selecting particular technologies? Why are specific devices most valued? How can mobile devices be best used as communication tools in education and training? What types of interface will optimise learning? How can key usability features be added to the current generation of mobile devices? How can technical developments be communicated to educators quickly and effectively? How to ensure that faculty are mobile literate with regards to m-learning and m-teaching? Some research questions • • • • • Future: What should content for future m-learning devices and learning paradigms look like? Are we ready and planning for the evolution of communication skills and practices? What will be the new ways of recording learning experiences, sharing content and annotations between mobile users? How will portable speech recognition and text-tospeech software and technologies evolve and impact our educational practice? How will social and technical innovation influence e- and m-learning? Rich mobile environments • • • • • • • • A rich mobile Internet experience includes the following attributes: Ubiquity: Availability of applications and devices Access: Widely available wireless network Richness: Speed, smoothness and seamlessness Efficiency: Economies of scale Flexibility: Usability for a variety of devices Security: Viruses, access control, integrity, interceptions, privacy, copyright, etc. Reliability: Consistency regardless of browser, device or screen size Interactivity: Interaction with display and content Wagner (2005) Beware of the Pitfalls Pitfalls • • • • • • • Beware of the following: Technology (not pedagogy) driving learning Imposing new technological tools onto old teaching methods Transferring learning materials without rethinking their use Suitability of technologies and devices for particular teaching and learning activities Loss of personalization benefits may lead to rejection (e.g. access to and ownership of devices) Informality of m-learning may lead to abandonment because the learning is not taken as seriously It takes time for m-learning to evolve (adoption, adaptation, learner and faculty issues) Pitfalls Adoption Curve The technology adoption lifecycle (Moore, 1991) Pitfalls • • • • • Beware of the following: Anytime, anywhere activities outside the classroom may interfere with curriculum intentions. It may also interfere with private, social life which may lead to a resistance to m-learning. Possibilities and latest developments in mobile technologies must be tested against practicality, usability and cost-effectiveness. Little or inappropriate focus on pedagogy. The implementation of m-learning technologies must be tested against the envisaged learning outcomes. NB: Provision for students with disabilities! 2010 envisaged • Wireless is “big” and mobile devices are “small” • Ambient technology and intelligence • Always-on wireless connections and ubiquitous computing • Wearable mobile technologies • Bio-informatics a commercial reality • New methods and approaches to learning and collaborating with ICT • Personalised learning with dynamic adaptation of learning resources to individual preferences • From courseware to performanceware • m-LMSs and m-LCMSs • Platforms supporting multi-user interaction on software, applications and equipment Thank you References Brown, J.S. (1999). Learning, Working & Playing in the Digital Age. Paper delivered at the 1999 Conference on Higher Education of the American Association for Higher Education, March 1999, Washington, USA. Brown, T.H. (2004) The role of m-learning in the future of elearning in Africa? In Distance Education and Technology: Issues and Practice. Hong Kong. Gartner (2002). SMS bigger than email in Europe. Taken from Nua Internet Surveys, November 11, 2002. Cited in TAD Consortium December 2002 Information Update No. 4, Telematics for African Development Consortium, Johannesburg, South Africa. Gartner (2003). Emerging Technology Scenario. Paper delivered by Gartner analyst Nick Jones at the Gartner Symposium and ITxpo, 4 – 6 August 2003, Cape Town, South Africa. References Gartner (2004) Predicts 2005: Higher Education Evolves, Gartner Inc, Stamford, USA. Keegan, D. (2003). The future of learning: From eLearning to mLearning. Hagen: Fernstudienforchung, Germany. Moore G.A. (1991) Crossing the chasm. Marketing and selling high tech products to mainstream customers. Harper Business. Nyiri, K. (2002). Towards a philosophy of m-learning. Paper delivered at the IEEE international workshop on wireless and mobile technologies in education. August 29-30, 2002, Växjö University, Sweden. Oliveira, C. (2003). Towards a knowledge society. Keynote address delivered at the IEEE international conference on advanced learning technologies (ICALT). July 2003, Athens, Greece. References Quin, C. (2001). mLearning: Mobile, Wireless, In-Your-Pocket Learning. LiNE Zine [On-line], Fall 2002. Soloway, E. (2003). Handheld computing: Right time, right place, right idea. Paper delivered at the IEEE international conference on advanced learning technologies (ICALT). July 2003, Athens, Greece. Wagner, E.D. (2005) Enabling Mobile Learning. EDUCAUSE Review, vol. 40, no. 3 (May/June 2005): 40–53. Wentzel, P. et al (2005) Using Mobile Technology to Enhance Students’ Educational Experiences. Case Study from the EDUCAUSE Center for Applied Research, Boulder, Colorado, USA.