“Ouch” “Ho-Hum” “Gee-Whiz” “WOW”

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Types of Businesses

Lost control – personally and professionally Tend to do OK when the market is OK Well managed – tend to get comfortable / vulnerable Impeccably managed in every aspect – never comfortable 2

WOW Businesses

What They Look Like

• Clear vision and sense of purpose • External focus • Clear values and strategy • Organizational alignment • Effectively lead people and manage processes • Flawless and rhythmic execution 3 www.gowowadvisors.com

Some Fundamentals

• Know what you want to achieve • Know what you do well – and why it matters • Focus on the present and the future • Employ the very best people • Minimize surprises 4 www.gowowadvisors.com

The First P Perpetual Planning

Steps 1-10

Personal Vision

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• A unifying set of personal values, beliefs and attitudes • Links dreams, goals and timetables of the owner to the business • Defines and articulates the outcomes to be achieved by all stakeholders 6

PATH TO “WOW”

Perpetual Planning Process

PERSONAL VISION

In Sync

ORGANIZATIONAL VISION STRATEGIC AND OPERATING PLANS

Planning

A decision-making process by which organizations develop their objectives, strategies, and action plans to achieve them.

Planning emphasizes present-day decisions that affect the future.

8 www.gowowadvisors.com

Simplified Planning Model

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• Define

Reality

•

Focus

your business against defined reality • Determine

Skills

/ required for success

Competencies

Adapted from Peter Drucker

Theory of the Business

Pub. date: Sep,1994 9

Setting Direction

Vision

(The outcome we will achieve) Planning (What we do, products offered, customers served, needs met)

Mission

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10

PATH TO “WOW”

Why Plans Fail

• CEO not committed • Wrong people in key positions • Ignore marketplace reality • Too many goals / activities • People who will implement it – not involved in creating it • Current business not “ in control ” • Crises intervene • Not reviewed regularly • Not held accountable for results • Inadequate resources available Courtesy of Dave Sullivan © 2013, Shamrock Group, Inc.

11 www.gowowadvisors.com

The Second “P” People

“Structure Follows Strategy.”

– Alfred S. Chandler Steps 11-17

People Who Fit –

– Now and for the future

• Right person; right skills; right structure • Look for those who are a cultural “fit” • Hire for attitude; train for skills • Hire slowly – terminate quickly • Never settle 13 www.gowowadvisors.com

The Future Organization

• Review current structure vs. current performance • Overlay the strategic plan – Determine skill sets required from each key person – Evaluate capabilities of current employees to deliver it • Identify gaps – Initiate employee development program – Recruit / hire talent required • Revise the structure to implement the plan 14 www.gowowadvisors.com

People Development

Who is Responsible?

We each have the ultimate responsibility for our own growth – personal and professional • Leadership’s role • • • Create the environment Provide the resources Give feedback on developmental progress • Employee’s role – develop /grow with the company 15 www.gowowadvisors.com

Leadership Facts

• Everything you do is observed and interpreted • You cannot control everything that happens - nor can you control what others think • Every interaction within an organization conveys a message – by design or by default • Just because you own the place doesn’t give you the right to run it 16 www.gowowadvisors.com

Culture

• The way things get done • Leaders form the culture through their behavior • Major driver of long-term success or failure • Must be managed – even in the “WOW!” companies • Difficult to change 17 www.gowowadvisors.com

PATH TO “WOW”

Your Impact on Culture

Values Behaviors as perceived by you Your Actual Behavior

GAP

Behaviors as perceived by others Leadership Behavior

Courtesy of Dr. Lee Ginsburg and Shamrock Group, Inc

Effective Organizations

• Flexible, adaptable, and creative • Buy-in to what must be done • Believe they have a responsibility to the business – not just to their job • Do what they say they will do – and they do it on time • Welcome being accountable for results 19 www.gowowadvisors.com

The Third “P” Processes

Step 18

Process Control Issues

• No defined outcome • Unclear who has what authority • Priorities are blurred • Duplication of effort • Less than expected performance • Slow to make decisions 21 www.gowowadvisors.com

PATH TO “WOW”

WOW Processes

• Aligned / driven by plan • Defined / well documented • Clear- never misinterpreted • Repeatable • Followed to the letter • Linked to job descriptions • Impact compensation • Drive training and development 22 www.gowowadvisors.com

Control Process

• Set performance standards • Consistently monitor and measure performance • Take appropriate action • Recognize / reward achievement – good and bad 23 www.gowowadvisors.com

The Fourth “P” Performetrics

Steps 19-23

Performetrics

“Things that get measured are the things that get done.” – Michael LeBouef • Focus on outcomes – not activities • Monitor performance versus plan • Anticipate trends that will impact the business • Link empowerment and accountability to performance 25 www.gowowadvisors.com

PATH TO “WOW”

• • Job descriptions • Dashboards • Balanced scorecard • ABC Accounting • McKinsey 7-S • ISO • Action plans www.gowowadvisors.com

Performetrics Examples

The tools used don’t matter – using them consistently to improve the business does 26

The Fifth “P” Passion

Steps 1-23

Inspiration

When you bring together passion and vision, anything is possible 28 www.gowowadvisors.com

PATH TO “WOW”

Passion

• The primary driver of a WOW business • Comes from our personal vision and values • It creates purpose • Accelerates the pace of play • Provides the excitement and courage to move forward 29 www.gowowadvisors.com

PATH TO “WOW”

Passionate Leadership –

– Getting to WOW levels

• Servant leaders – looks to the needs of the people first • Humble; yet confident • • Calm; yet assertive Courageous; yet controlled • Dedicated to being the best • Committed to the success of the business • Recognizes personal flaws and seeks help 30 www.gowowadvisors.com

PATH TO “WOW”

Passionate Leadership –

– Staying at WOW levels

• Surrounded themselves with talented people • Seek outside counsel and expertise • Actively listen • They realize this is a journey – not a destination • Continue to learn and grow • Step aside at the right time 31 www.gowowadvisors.com

PATH TO “WOW”

Just Follow The Path!

• It begins with your personal vision • Continually • Reassess • • Revise Repeat • Move closer to “WOW” status with each cycle