C USAC C ONFERENCE – MARCH 2002 – U NIVERSITY OF O TAGO

E VALUATION AND I MPACT OF I NTERNATIONALIZATION

W HERE I S

St. Catharines

A BOUT B ROCK U NIVERSITY

• 11,416 students • 639 graduate students • 1000 -1200 ESL students per year • 366 full-time faculty, 566 staff • 97.8% grad employment rate (after 2 years)

T YPES OF D EGREES

Bachelor degrees (3-4 years) Graduate degrees (Master’s and PhD level) Certificates (e.g. TESL, Environment, etc.)

F

ACULTIES

A

T

B

ROCK

• 6 FACULTIES: Education Humanities Mathematics and Science Social Sciences Business Applied Health Sciences

Also:

15 Graduate Programs in above faculties

P

ROGRAMS

A

T

B

ROCK

• 66 undergraduate programs • 15 graduate programs (Masters, Ph.D.) • Intensive English Language Program (IELP) • Certificate Programs

I NDICATORS OF I NTERNATIONALIZATION

Indicators of

I NTERNATIONALIZATION

Lots of data available, but context is important!

A. Intra-institutional:

• •

Responses to specific mandates, targets, directives Reporting structure keyed to institutional culture and expectations B. Inter-institutional:

•

Responses must be more generic for comparative purposes Most institutions are learning about (or already adept at) Intra-institutional data collection and comparisons, but Inter-institutional comparisons will require a standardized consensual framework

Quantitative indicators of

I NTERNATIONALIZATION

Number / type of international:

•

students

- visa - exchange - study abroad •

visiting academics

- faculty - staff •

mobility programs

- student - faculty - staff •

research and development projects

•

linkages / exchanges / agreements

•

training contracts

•

dedicated services on campus

•

courses -

- domestic with international theme - study abroad - articulated program linkages •

faculty members

Qualitative indicators of

I NTERNATIONALIZATION

Insights obtained by tracking:

• perceptions and attitudes towards internationalization (all stakeholders) • qualitative impacts on curriculum development, course descriptions, etc.

• rewards and incentives provided by university for international activity • integration of internationalization criteria into general operations of university (e.g., hiring, expectations for staff members, etc.) • type and scope of international activities • presence and activities of clubs and societies with international themes • recognition and celebration of diversity

Origins: 1999 Report on

P LANNING AND P RIORITIES

• University-wide President's Task Force on Planning and Priorities 1998-99

Specific terms and conditions:

1.

Review current programs and activities, and make recommendations concerning current institutional directions. 2.

3.

4.

Recommend new directions for the University in context of established strengths and the current and future academic priorities of individual academic units. Recommend new directions in response to needs of students, possibilities for research and creative activities, and changing role of the University in relation to its external communities.

Recommend the relative priority of these given the University’s financial context.

Goals and objectives for

I NTERNATIONALIZATION

Excerpted from the 1999

Planning and Priorities

document:

Brock University is committed to service to the greater community. It will continue its productive relationships with the world at large through dynamic partnerships at every level internationally. The mutual benefits inherent in sharing expertise, Brock's research strengths, interests and resources must be made available to, and indeed integrated with, related needs, goals and enterprises in the larger world.

Two broad areas covered in

Planning and Priorities

document:

•

PROGRAMMING

•

BROCK AND THE COMMUNITY

Objectives for Internationalization:

P ROGRAMMING

In Relation to Undergraduate Studies

•

To promote the internationalization of Brock's curriculum through increased emphasis on international issues in courses and curricula across the university, through the encouragement of exchange programs, and by providing resources to departments which develop courses with an international focus.

Encourage all academic units to examine their programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.

Objectives for Internationalization:

P ROGRAMMING

In Relation to Graduate Studies

•

Encourage the internationalization of Brock's graduate studies curriculum through the development of courses with an international focus and a greater emphasis on international exchange arrangements.

Encourage the examination of graduate programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.

Objectives for Internationalization:

B ROCK

AND THE

C OMMUNITY

In Relation to Programming

•

Develop credit and non-credit programs which will meet the needs of international students.

In Relation to Community Partnerships and Exchanges

•

Encourage international research and educational projects and facilitate related student and faculty exchanges.

In Relation to Administrative Structure and Services

•

Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a Director reporting to the Office of the President.

I NTERNATIONALIZATION AT

…a chronology

PRE - 1999

•

3 international units:

• International Services

(Manager reports to AVP Student Services)

• Intensive English Language Program (IELP)

(Director reports to VP Academic)

• Recruitment and Liaison Office international activities

(Director reports to AVP Student Services)

I NTERNATIONAL S ERVICES

Meeting special needs of international students • Pre- and post-arrival orientation • Pre-departure Briefing • Cross-cultural Advising • Home Stay and Accommodation • English Mentoring Program

IELP Intensive English Language Program

An ancillary program to learn English and to prepare for further study at Brock

• Well-established, experienced (founded in 1981) • Intensive 25 hour per week training in ESL • Three 14 week terms (September, January, May) and one 5-week term (July / August) per year • Up to 1200 students per year from around the world

IELP

• Wide range of social activities and language workshops in IELP program • Uses Brock-trained professional ESL instructors 6 IELP Levels: Level 0 (pre-beginner)

through

Level 5 (university eligible)

R ECRUITMENT & L IAISON

General international recruitment • International recruitment fairs • Agent interactions • One-on-one queries from international students • Brochures and literature • Coordination with Registrar

Duties assumed part-time by one International Specialist

J ULY 1999: F ILLING G APS

P&P Report directive: “Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a Director reporting to the Office of the President.”

•

Brock International

(Director reports to Vice-Chancellor)

created • charged with assuming all international duties

not

covered by the other international offices • coordination through collaboration (no direct authority) • support role did not include direct budgetary resources to assist other units; no financial integration

B ROCK I NTERNATIONAL

www.brocku.ca/brockinternational A catalyst for international partnerships in:

• teaching • research • international development • intercultural exchange • training

Responding to the opportunities and challenges of globalization

B ROCK I NTERNATIONAL

• strategic partnerships • faculty and staff mobility (VIP, VIS, UM programs) • international project development • government relations • student mobility protocols and recruitment • foreign affairs and general liaison • policy development, liability, support, and advice • communications

A PRIL 2001: I NTEGRATION

Vice Chancellor’s initiative: Create AVP (International) position, and consolidate existing international units into one administrative unit.

O

FFICE OF

I

NTERNATIONAL

C

OOPERATION

(AVP International Cooperation reports to Vice-Chancellor and VP Academic)

• a‘virtual office’ (physically disjunct) • incorporates International Services, IELP, half of International Recruitment position, and Brock International • 2 new positions: Activities and Orientation Coordinators

John Kaethler

Manager

iInternational Services

Geeta Powell

Assistant Manager

Who’s who in International cooperation Intensive English Language Program

Jackie Cleland

Manager

Glen Irons

Director

Recruitment and Liaison (International) Sandie Coppinger,

Director

Sandra Gruosso,

International Liaison Specialist

Dave Brown

AVP International Cooperation

International Orientation Stephanie Soccio-Marandola International activities Tanya Bhandari Brock International

Dave Brown

Director

Sheila Young,

Assistant Director

President / Vice Chancellor

International Cooperation

Formal Reporting Structure Policy and protocol

VP Academic / Provost

Operations and budgets

AVP International Cooperation

Formal reporting Advisory role

AVP Student Services Director International Services Assistant Director International Services Director IELP Assistant Director IELP Director Brock International Assistant Director, Brock International 50% Director Recruitment & Liaison 50% International Recruitment Specialist International Orientation Coordinator* International Activities Coordinator*

* both positions report to Directors and Assistant Directors of IC units on a daily basis

International Cooperation

Functional Units

Institutional Policy and Liaison

AVP International cooperation a member of: • President’s Group (President, VPs, AVPs, Executive Directors) • Committee of Academic Deans (VP Academic, Deans) • Senior Academic Council (All academic administrative positions from Deans up) • Senate

International Policy Units

Brock International Advisory Council

• AVP International Cooperation • All Directors and Assistant Directors • 1 rep from each of 6 Faculties

International Recruitment

• AVP Intl. Cooperation • All Directors and Assistant Directors • International Recruitment Specialist • Deputy Registrar • Assistant (International) to Registrar

International Operating Units

IELP

• Director IELP • Assistant Director IELP • Intl. Orientation Coordinator • Intl. Activities Coordinator • 20 teachers, 10 Monitors • 2 administrative assistants

International Services

• Director Int’l. Services • Asst. Director Int’l. Services • Intl. Orientation Coordinator • Intl. Activities Coordinator • Casual support staff

Brock International

• Director Brock International • Asst. Director Brock Int’l.

• Intl. Orientation Coordinator • Intl. Activities Coordinator • Casual support staff

Indicators of Internationalization:

P ROGRAMS AND F UNDS

Establishment and ongoing use of:

• • •

International Initiatives Fund

(est. 1999)

International Course Support Fund

(est. 2001)

WUSC Student Refugee Fund

(est. 2002)

• • •

Visiting International Professor (VIP)

program

(est.1999)

Visiting International Scholar (VIS)

program

(est.1999)

University Mentorship (UM)

program

(est.1999)

Indicators of Internationalization:

L INKAGES & E XCHANGES

• Track activity on

existing

exchanges, linkages and agreements • Track development of

new

exchanges, linkages and agreements

Indicators of Internationalization:

A CADEMIC P ROGRAMS

Establishment of, and enrollment in:

• New academic programs (e.g.,

Studies

academic minor

(est. 2000)

International

• new

domestic courses with international themes

• new

Study Abroad Courses

• new

program linkages with other institutions

Indicators of Internationalization:

I NTERNATIONAL R ECRUITS

Track numerical trends in:

• ESL program student enrollments • Visa student enrollments (undergrad and postgrad) • ESL – visa student conversion rates • Exchange student departures and arrivals • Study abroad student enrollments • International co-op, internship, work-study enrollments • Visiting academics and staff Also: track success rates of different recruitment strategies

Indicators of Internationalization:

R EVENUES AND C OSTS

Track trends in:

• All budgets related to international activities • New revenue sources related to enterpreneurial activities (e.g., ESL testing service, optional revenue generating activities for international students) or improved operating efficiencies • International research and educational program revenues

Indicators of Internationalization:

R ESOURCES AND A SSETS

Track trends in:

• Dedicated physical space related to international activities • Equipment and facilities related to international activities • Access to common-pool university resources related to international activities (e.g., meeting rooms, classrooms, seminar facilities, language labs, etc.)

Indicators of Internationalization:

S ERVICES ON C AMPUS

Track trends in:

• Types of international services offered • Degree of usage of services • Introduction of new services • Expansions of user base for services

S UPPORT FOR I NTERNATIONAL S TUDENTS

• Academic, career, and personal counselling • International Student Advisors (ISAs) • Help in finding off-campus housing • Health services • International Scholarships (3 types): • Brock International Scholars Awards • Brock Transfer Scholars Awards • Brock International Baccalaureate (IB) Awards

O THER I NTERNATIONAL S ERVICES

• International Academic Advising • Career Services • Health Services • Student Development Centre – Students with disabilities – Learning skills services – Essay writing workshops – Exam preparation & personal counselling

Indicators of Internationalization:

R EVIEW M ECHANISMS

•

Annual Reports of international units

•

Periodic Performance Reviews of international units

•

Annual Performance Reviews of employees

•

Periodic job reevaluation for employees