Transcript Course Outline

Management Information
Systems
(MBA 642)
UCC Executive MBA Programme 2003 /2204
Fergal Carton
Dept. Accounting, Finance and Information Systems
Agenda change
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Week 3 : Overview of Information Systems
Week 4 : Enterprise Wide Applications
Week 5 : Inter-organisational systems (IOS)
Week 6 :
– Internet session Lab B.05
– Trends in MIS, current issues
• Week 7 : Managing IS developments
• Week 8 : Knowledge management
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Requests
• Hands-on internet session :
– Friday 21st Feb 9.00 – 10.00 in lab B.05
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Glossary of terms
Costing exercise : total cost of ownership
Security (Internal / External)
Comparison of main ERP packages
Technical architecture : hardware & networks
Schwabb example : HR applications
Email ethics (netiquette?)
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Glossary of terms
•
http://whatis.techtarget.com/
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http://www.asu.edu/it/fyi/menus/acronyms.html
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http://cic.vtt.fi/links/acronyms.html
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http://www.webopedia.com
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http://www.geocities.com/ikind_babel/babel/babel.html
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http://rn.informatik.uni-kl.de/people/thees/acronyms.html
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Total cost of ownership
Outlay :
• FTE’s (internal / external)
• Hardware
• Software
• User time
Hidden costs
• Installation & Maintenance
• Training
• Support
• Connectivity
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Hardware
PC
• PC
• 512 Mb RAM
• 250Mb Iomega Zip drive
• 40 Gb hard drive
• DVI Video Card for Flat Panels
• 15” Flat panel monitor
• Read & Write CD drive
• Network cable
• 56.6k Internmal modem
• Epson Printer + Cable
TOTAL
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€
941
120
90
30
20
350
130
15
40
235
1,971
MBA 642 / BIS Foundation
Software
In addition to software on Dell PC
• Windows 2000
• Symantec Norton Anti-virus
Development related software
• Microsoft Visual Studio .NET Enteprise
• Microsoft Access (bundled)
• Microsoft Front Page 2002
TOTAL
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€
60
35
1,249
252
1,596
MBA 642 / BIS Foundation
User time
User involvement per stage of project
• Analysis
• Design
• Development
• Test
• Training
• Implementation (eg. Conversion)
TOTAL
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FTE
3
1
0
1.5
2
1.5
9 days
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Calculating internal costs
• Take basic salary (eg. € 20k)
• Double it to get employer cost (eg. € 40k)
• Divide by no. of working days in year (260)
• Daily cost 40k/260 = € 154 per day
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MBA 642 / BIS Foundation
Calculating external costs
• Take basic contractor rate (eg. €40 / hour)
• Convert to daily rate (eg. €40 x 8 = €320)
• Consultant rates may range € 500 – 2,000 /
day
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Installation and Maintenance
Maintenance & technical support
• 3 Year (4hr) Same Business Day On-Site
• Client Gold technical support (3 yrs)
€
156
69
Installation
• PC Installation & Data Transfer
213
TOTAL
438
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Hidden costs (FTE)
Training
• Training
• Training material preparation
• System documentation production
TOTAL
FTE
2
4
5
11 days
NB. Assumption is that training is on-site at client
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External training costs
• Take average training rate (eg. € 500 / day)
• Multiply by number of days required
• Include travel, accomodation and expenses
• Allow for refresh training
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Hidden costs (FTE)
User support
• User support for queries
TOTAL Year
FTE
1 day / week
50 days
NB. Assumption is that training is on-site at client
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Total costs (FTE)
Costs
• Development
• Training
• User time
• Support
TOTAL Cost
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FTE
30
11
9
50
100 days
@ €150 per day = €15,000
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Connectivity costs
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Routers
Citrix servers
Connection to internet
Any infrastructure costs related to project
Classed as “operational / running costs”
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Total project costs
Total Project Cost
• Hardware
• Software
• FTE
80%
TOTAL Project Cost
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€
1,971
1,596
15,000
€ 18,567
MBA 642 / BIS Foundation
ERP is like building a new house
All Homes Provide
A roof over your head
A floor under your feet
A lock on the door
Electricity, water, sewer
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There’s what you are sold …
A starter home
Uses standard blue prints
Can be built with generic skills
Requires much compromise
Doesn’t have unique features
Is very similar to the next house
Is generic in style and function
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& what you want
Picture
A starter home
Uses standard blue prints
Can be built with generic skills
Requires much compromise
Doesn’t have unique features
Is very similar to the next house
Is generic in style and function
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Your dream home
Architect develops a custom plan
Requires skilled craftsman
Requires little compromise
Is unique where you value it
Is like no other house
The style and function are specific
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So!
• You may not need or be able to afford your
dream house, but . . .
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You should know how a dream house is built
You should see where architects add value
Understand what you require that is unique
Understand the value of good planning and
skilled craftsman
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Human Resource Management &
e-Business Systems
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Web-based human resource management systems
are:
 Revolutionizing the provision and access of HR
services to a company’s employees.
 Freeing HR professionals from performing
mundane tasks. Allows for more time to be
spent concentrate on strategic HR business
related tasks.
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Charles Schwab’s HR Intranet
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Provides 23,000 employees with access to
detailed information about benefits,
training, computer support, and other
company information.
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“Schweb” - Technology
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Managers have access to online access to accurate
information about employees.
Online directory is easier to update & maintain.
Employees have more personalized information
about themselves, their roles, and the organization.
Employees can find information faster, enables
them to serve customers faster and more
effectively.
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Some “Schweb” – Applications
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Learning Intranet
eTimesheets
Benefit forms (eForms)
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OneWorkplace: Web-based HR
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Benefits of using the Web-based HR applications
was a reduction in their administrative workloads
by about 65 percent.
More time could be spent on proactive tasks, such
as developing training profiles for each position in
the organization.
Major reductions in the amount of paperwork HR
personnel had to process for employees.
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Genalytics: Web-based HR
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Better control on vacation time entitlements and
usage (eBenefits’ VirtualHR service).
Saved time, effort, and money by eliminating the
incidences of overpayments on vacation
entitlements.
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BuildNet: Web-based HR
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Better control and updating on key employee
milestones such as promotions, raises, etc.
(NuView Systems’ MyHRIS)
Saved time and effort in tracking employees to get
the paper process completed.
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Net-iquette
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Would you say it to the person's face?
… in front of a bunch of people (cc)?
… behind their back to another bunch of people
(bcc)?
Use it or lose it, don’t just forward on …
A sent email does not imply closure
File important stuff (and Sent mails)
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MBA 642 / BIS Foundation