Transcript LOGGING IN - Verizon Communications

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CSG Release 11 - Effective 07/01/2002
Last Updated: 07/01/2002
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E-Commerce
Data Integrity
Paperless ASR Requests
Early Validation & Error Prevention
Customer Profile Creation
A Mouse Click Away
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Table Of Contents
Logging into CSG
CSG main menu
Finding help in CSG
Pre-order Validations
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Service address validation
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CFA information search
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SONET ring information search
Order Processing
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ASR order processing menu
– Creating a new ASR
– Creating / Updating “User Profile Defaults”
– Expedite Charge Message
– Validate CFA / SCFA
– Validate Service Address on the SALI page
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DLR Retrieval and Display
Order Tracking
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ASR Status Retrieval
– ASR Status Display
– ASR Status Definitions
– Retrieve /View DD/PTD Status Display
– The Clarification Request
– Retrieve / View Confirmation Notice (CN)
– Retrieve / View Design Layout Record (DLR)
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ASR Status Tracker
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Proactive Notification
Contact Information
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Logging Into CSG
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ALL
CAPITALS
Type your Login ID.
Type your Password, given by the CSG system administration.
Click ‘Continue’ to proceed.
If the typed information is incorrect, click the ‘Clear All Fields’ button
and retype the Login ID and password.
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CSG Main Menu
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The Pre-Order Validation function can be used to verify Service Address, CFA, and SONET Ring
information prior to issuing ASRs, in Vz East only at this time. These functions will become
available for Vz West ASRs in the future.
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Order Processing functions include ASR Order Processing and DLR Retrieval.
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Order Tracking includes ASR Status Retrieval, ASR Status Tracker and Proactive Notification.
ASR Status Retrieval can be used to view the status of any ASR sent to Verizon
for any state regardless of how it was sent.
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Finding Help in CSG
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The ‘Help’ link is at the top of each page after the main menu.
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Click on “Help” and the Help /User Guide will open in a new browser.
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This page provides a link to “Contact Us” information, CSG Web-Based
On- Line Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, & the
Getting Started Access Request Form.
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Pre-Order Validation
Pre-Order Validation Functions:
Service Address, CFA Information Search, SONET Ring Information Search.
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Performing these functions prior to issuing an ASR, may help reduce the need for Sups.
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Service Address Validation
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Select the desired search criteria by clicking the drop-down menu which contains:
– Search by Address (SA)
– Search by AHN (assigned house number)
– Search by Telephone Number
Click the ‘Search’ button to proceed.
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Service Address Validation
Search By Address
Drop
Down
Menu
• Populate the required fields on this page
• Click the ‘Search’ button to proceed.
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Service Address Validation
Successful Find
This page is displayed with an exact match.
• The Serving Wire Center CLLI Code and LSO (NPA/NXX) are displayed.
• With an unsuccessful find, an error message will be displayed.
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Service Address Validation
Multiple Address List
RADIO
BUTTONS
When an exact match is not found, this page is displayed with alternatives.
• Select from the Multiple Address List by clicking on the radio button.
• Click the ‘Search’ button at the bottom of the page to continue the search.
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Service Address Validation Address
Search Range Results
Use the data from this list to create a more correct service address, if appropriate.
• Return to the Service Address Validation Page via ‘CSG Main Menu’ button.
• Or click the ‘Previous’ button to return to the search selection page.
NOTE: For AHN searches, this page may be displayed with a list of AHN Ranges.
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Circuit Facility Assignment (CFA) Search
Select the search criteria from the drop down menu
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Search by:
– CFA list
– CFA details
– CFA channel details
Click the ‘Search’ button
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CFA List Retrieval
To retrieve a CFA list:
• Populate the ‘A’ Location, ‘Z’ Location, and select the ‘State’.
• Click the ‘Search’ button to proceed.
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CFA List Retrieval Display
Clicking on a blue underlined
‘Facility Designation’ will initiate a
‘CFA Details Search’.
• With a successful search, the CFA List Information is displayed.
• With an unsuccessful search, an error message will be displayed.
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CFA Details Search
To retrieve by CFA Details (Facility):
• Enter the ‘Facility Designation’
• Select the ‘Facility Type’
• Populate the ‘A’ & ‘Z’ Locations
• Select the ‘State’
• Click the ‘Search’ button to proceed.
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CFA Details (Channel) Display
Clicking on a blue underlined ‘Channel’ will initiate a ‘CFA Channel Details’ search..
• With a successful search, the CFA Information page with details is displayed.
• With an unsuccessful search, an error message will be displayed.
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CFA Channel Details Search
To search by CFA Channel:
• Enter the ‘Facility Designation’, select the ‘Facility Type’ & desired ‘Channel’.
• Populate the ‘A’ &‘Z’ Locations, and select the ‘State’.
• Click the ‘Search’ button to proceed.
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CFA Channels Details Retrieval Information Display
• With a successful search, the CFA Channel Information page is displayed.
• With an unsuccessful search, an error message will be displayed.
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SONET Ring Information Search
 Enter the appropriate ‘Facility Designation’.
 Select the ‘Facility Type’ from the drop-down window.
 Populate the ‘A and Z Location’ CLLI Codes.
 Select the ‘State’ in which the circuit resides from the drop-down window.
 Click on the ‘Search’ button.
The Ring Information will be displayed with a successful find.
 An unsuccessful find will result in an error message.
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SONET Ring Information Display
When a match is found, the SCID and Equipment codes for the SONET Ring
requested will be displayed along with the Bank Node Locations.
 Click on a location in the highlighted Bank Node Locations section
 The Bank Information will be displayed.
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SONET Ring Bank Information
• The Bank information includes: SCID, Bank Code, Relay Rack Code,
Equipment Codes, Levels, STS, Group, VT, Status – Spare or Working.
• If the Status is “Working” the CLO, Activity Date, and Circuit ID are populated.
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Order Processing
• Create and send an ASR to Verizon East.
• View available DLRs (no matter how Verizon received the ASR) for
Verizon East Circuits by Circuit ID.
Note: These functions are only available for Verizon East at this time.
They will become available for Verizon West in the near future.
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ASR Order Processing Menu
All ASR Order Processing functions are available from this page.
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Creating a New ASR
ASR Step 1:
• Select the service request type from the drop down menu.
• Then click the ‘Create New ASR’ button to proceed.
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Selecting the ASR Forms
Example: Special Access (Transport)
ASR Step 2:
• Type or Select the Circuit Quantity and select an Activity type.
• Select any Additional Forms needed.
• The forms listed are associated with each particular service.
• Click ‘Next’ to proceed.
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Creating a ‘User Defaults Profile’
ASR Order
Processing
Page
Enter
profile
data
• To create or update a user profile, select ‘Create or Update a User Profile’
from the ASR Order Processing Page.
• Populate the desired fields and click the ‘Save’ button.
• This information will be pre-populated on subsequent ASRs.
• This function is optional, user-specific, and can be changed by the user as needed.
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Entering Data on the ASR
Left
Menu
Enter
ASR
data
ASR Step 3:
• Select the appropriate ‘ICSC’ code from the drop-down list.
• Enter the ASR data in the appropriate fields.
• Click the ‘Next’ button located at the top of the page.
Note: The left menu displays all associated ASR pages based upon the “Create ASR”
menu selections and each is also a link to that ASR page.
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Entering Data on the ASR
• The Navigation, ASR Functions, Validations, and Form Functions
buttons are at the top of each ASR page.
• The ASR Response pages, such as the SALI page, have the
navigation buttons at the bottom of each page.
NOTE: All pages of the ASR can be printed at once by clicking on
“Print ASR user friendly version”.
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Entering Data on the ASR
NOTE
• When ‘Y’ is populated in the EXP (expedite) field,
this notification message will pop-up.
• Click OK to continue populating the ASR.
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Entering Data on the
Service Specific Page
Enter
ASR
data
ASR Step 4
• Enter the ASR data in the appropriate fields.
• Check errors per page by clicking on the ‘Error Check’ button.
• Click the ‘Validate and Submit’ button, which appears on every page after all of the requested
ASR pages have been accessed.
Note: A “check mark” is displayed on the left menu when an ASR page has been accessed.
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Validate CFA/SCFA on the
Service Specific Page
ASR Step 5
• Validate CFA on the Service Specific page by clicking the ‘Validate CFA/SCFA’
button at the top of the page.
• This will allow the CFA or SCFA channel to be validated for spare or busy.
• The response reflects the information retrieved from Verizon’s OSSs.
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CFA/SCFA Verification & Channel Update
ASR Step 5a Channel Status: B = Busy
S = Spare
If the channel the user has selected is busy (B), this page presents all channels
and may be used to select a spare (S) channel instead.
• Click the box above your busy channel to remove that entry.
• Select a new spare channel by clicking on the box above the channel number.
• Click the “Update Channel Field” button to return to the Service Specific Page.
• The user may keep the channel originally selected by clicking the “Previous” Button.
• An Error Message will pop-up to explain that the channel selected is busy
and this may cause a delay in the ASR being processed.
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CFA/SCFA Verification - CFA Not Found
ASR Step 5b - CFA Not Found
If the user populates a CFA that cannot be found the message,
“Circuit not found.” , is returned.
The user can only select the Previous button.
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CFA Not Found - Continued
ASR Step 5c - CFA Not Found
• An Error message will pop up to explain that the CFA was not found and
this may cause a delay in the ASR being processed.
• The CFA Validation field is “FAILED”.
• CSG will not present a “Validate and Submit” button until the CFA
is corrected and re-validated.
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CFA/SCFA Validation Notice
If the CFA / SCFA is validated as spare, the CFA /SCFA Validation field is “PASSED”.
If the CFA / SCFA is validated as busy, this field is “CHANNEL BUSY”.
If the CFA /SCFA is not found, this field is “FAILED”.
The ASR may still be submitted with a CFA Validation Status of “PASSED”,
“CHANNEL BUSY” or “NOT APPLICABLE”.
• If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record),
the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not
need validated.
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Validate the Service Address on the SALI Page
Error
Check
Button
ASR Step 6
• Enter the Service Address information in the appropriate fields..
• This will allow the Address to be validated.
• The response reflects the information retrieved from our back end OSSs.
• Validate the address by clicking on the ‘Error Check’ button on the top of the page.
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Validate the Service Address on the SALI Page
ASR Step 6a
Clicking the “Error Check” button on the SALI page will result in EITHER:
1. Successful Validation
Verify all of the changes are correct and click the “APPLY CHANGES” button.
OR
See next slide
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Validate the Service Address on the SALI Page
ASR Step 6a, cont’d
2. A Multiple Address List.
• Select the correct address including the correct Unit,Room, Floor, etc.
• Then click on the “Search” button. The screen above will be presented.
• Verify all of the changes are correct and click the “APPLY CHANGES” button.
NOTE: Clicking the “RETURN TO SALI” button may result in a failed validation. The ASR can be transmitted
with a Service Address Validation Status of “Failed”, however,this may delay the ASR processing and a Sup
may be requested by the AP rep.
3. An Error Message
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Validate the Service Address
on the SALI Page
• The Address Validation Field will either show “PASSED” or “FAILED”.
• The ASR can still be submitted with “FAILED” Address information,
but it may cause a delay in processing the ASR.
• A Sup may be requested by the AP rep.
• If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record),
the CFA / SCFA Validation field is “NOT APPLICABLE” and the
CFA does not need validated.
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Validate and Submit the ASR
ASR Step 7 - After accessing all pages of the ASR
• Check errors by clicking on the ‘Error Check’ button, which appears on every page, to check
that page for any errors.
• Click the ‘Validate and Submit’ button, which appears on every page after all of the requested
ASR pages have been accessed.
Note: A ‘check’ on the left menu is displayed when an each ASR page has been accessed.
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ASR Successfully Submitted
Success!
ASR Step 7A
If the ASR is error-free and successfully submitted, CSG will transmit the ASR to our OSS
with the next scheduled batch file transmission.
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ASR Validation Errors Page
Left
Menu
Right
Menu
ASR Step 7B
• Each ASR page with errors will be displayed in the left menu with an “X”.
• The ‘Page’, ‘Field in Error’ and ‘Description’ will be displayed in the right menu.
• Clicking on any of these fields will take you to the associated ASR page.
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Clearing Errors on the ASR
ASR Step 8
• Most fields to be corrected will appear in red on the form(s).
• All errors will be displayed on the ASR Validation Error page.
• After correcting all the errors, click the ‘Validate and Submit’ button.
• If the ASR is error-free, CSG will transmit the ASR with the next
scheduled file transmission to CAFÉ or EXACT.
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Retrieving a CSG ASR Via the
‘Retrieve ASR’ Function
Retrieve ASR Step 1
On the the ASR Order Processing Page:
• Type the CCNA and PON for the desired ASR.
• Click the ‘Retrieve ASR’ button to proceed.
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Using the ‘Retrieve an Existing
ASR from a List’ Function
Retrieve previously entered CSG ASR from a List
A list of previously entered CSG ASRs can be viewed by:
1. Selecting ‘User’ or ‘User Group’
or
2. Selecting ‘All’ or a specified date range ‘From & Through’.
then
3. Clicking the ‘Retrieve List’ button.
The default selections are set at ‘User’ and ‘All’.
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Using the ‘Retrieve an Existing ASR from a
List’ Function
Retrieve a previously entered CSG ASR from a List (continued)
•Select the ASR by clicking the Radio Button next to the CCNA and PON.
• From the ASR Functions Menu at the top of the page, click the function desired:
Refresh List
Assume Ownership of ASR
Cancel ASR
Retrieve ASR
Change DDD
Retrieve ASR Status
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DLR Retrieval (by Circuit ID)
To retrieve any DLR for a Verizon East circuit:
•Click on the state from the drop-down box
•Enter the Circuit ID in the correct format area
•Click the “Search” button.
Note: This function is only available for Vz East DLRs at this time.
It will become available for Vz West DLRs in the future.
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Order Tracking
ASR Status Retrieval is available for all ASRs received by Verizon, regardless of
what state it is for or how the ASR was received by Verizon.
ASR Status Tracker and Proactive Notification are only available for Vz East
ASRs at this time. These functions will become available for Vz West ASRs in the
future.
For more information on the ASR Status Retrieval Display, please visit the CSG Web-based
Training on the CSG Home Page at : http://www22.verizon.com/wholesale/ldp/csg
or from the Verizon.com/Wholesale website, search for key word: csghome
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ASR Status Retrieval
• Select the CCNA from the drop-down list of CCNAs for your company
• Type the ASR PON
• Select the associated state, regardless of how ASR was sent to Verizon.
NOTE: If the state is either Pennsylvania (PA) or Virginia (VA),
you must also select the ICSC code associated with that ASR.
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ASR Status Display
The ASR Status Display Page allows a user the ability to view & retrieve:
Confirmation Notice (CN)
DD/PTD/Jeopardy Status
Design Layout Record (DLR)
Clarification Request (CR)
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ASR Status Definitions
Accepted
Canceled
Closed
Confirmed
Customer Not Ready
Deleted
Draft
Error
Errored Sup
Extract in Progress
Pending Transmission
Query
Rejected
Rejected Sup
Transmitted
The ASR has passed the initial ASR processing system edits and has been
successfully entered into the system.
A Sup 1 to cancel the ASR has been received and processed in the ASR processing
system.
All work in Verizon has been completed on this ASR.
The Confirmation Notice (CN) has been received from Verizon’s ASR processing
system. The CN can now be viewed in CSG.
The Customer cannot meet the due date and a Sup is required to change the DDD.
This status results in a Clarification Request page on the ASR.
The ASR was deleted before being submitted for processing.
The ASR was saved but not submitted for processing.
The ASR has failed the CSG validation process. The errors must be corrected and
the ASR must be “Validated and Submitted” for processing.
The Sup has failed the CSG validation process. The errors must be corrected and the
ASR/Sup must be “Validated and Submitted” for processing.
Valid ASRs are now being extracted for batch file transmission.
The ASR has passed the CSG validation process and will be sent to the ASR
processing system with the next batch file transmission.
Verizon has requested a Sup to correct error(s). The ASR cannot be processed until
the Sup is received. This status results in a Clarification Request page on the ASR.
The Verizon processing system has rejected the ASR. The errors must be corrected
and the ASR must be "Validated and Submitted" for processing.
The Sup has failed the initial edits in the Verizon ASR processing system. The errors
must be corrected and the ASR/Sup must be "Validated and Submitted" again for
processing.
The ASR has been transmitted to the Verizon ASR processing system.
NOTE: Closed and Canceled ASRs will be moved from the User List to the “Archived ASRs” list after 90 days. They
will be retained in the “Archive Database” for 2 years. Deleted ASRs will be removed from the User List after 30 days.
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Retrieve / View Due Date/Plant
Test Date Status Display
On the ASR Status Display Page:
• When the DD/PTD dates are populated, the Status Information will be available
after the orders have been issued
• If there is a Jeopardy on either the PTD or DD, the jeopardy code will be displayed.
• The Jeopardy Code Description Table provides a brief description of the jeopardy.
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The Clarification Request
The user is responsible to following up for checking ASR status on the ASR Status Retrieval Page.
The “Clarification Request” is the result of a Status of Query or Customer Not Ready on the user’s
ASR list. Users should click on the appropriate ASR to view the information on the Clarification
Request input by the AP Rep. A Sup is required to correct the errors noted on the Query or to change
the DDD per the Customer Not Ready Status .
NOTE: Questions about the information contained in the
“Clarification Request” should be directed to the AP rep.
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Retrieve / View the Confirmation Notice (CN)
On the ASR Status Retrieval Page:
• If the CN Date is populated and the date is today or a past date,
click the “View” button next to CN to retrieve the Confirmation Notice.
• When Multiple Confirmation Notices are displayed, select the desired
‘ASRID’ that is highlighted in blue. The ‘Status’ must be confirmed.
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Retrieve / View the
Design Layout Record (DLR)
On the ASR status retrieval page
If the RTR field on the ASR is not “F” and the DLR date is today or a past date:
• Click the ‘View’ button next to DLR
Important note: if the date is today Verizon has the whole day to prepare the DLR.
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ASR Status Tracker
• Select the appropriate CCNA from the drop-down list of available
CCNAs for your company.
• Select the status information for all available ASRs to be viewed:
FOC, Query, CNR (Customer Not Ready), Cancelled, Completed,
or ALL
• Select the appropriate From and Through dates.
• Click the “Display PONs” button to proceed.
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ASR Status Tracker
A list of available PONs will be displayed. Select the PON for the ASR
Status you wish to view from the drop-down list.
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Proactive Notification
Subscribe to receive e-mail notifications of status changes on a particular PON or
for all PONs for a particular CCNA.
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Contact your Verizon Account Manager
for more Information
or
Send an e-mail to
[email protected]
or
Visit our Home Page at:
http://www22.Verizon.com/wholesale/ldp/csg