Transcript How to Use the PowerPoint Template

Creating Great Employee Experiences
Pamela Stroko
Vice-President Mid-Market HCM Transformation &
Thought Leadership
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2015 Great job market and good economics
It’s good and its going to get better
• Strongest GDP in a decade
• 58 straight months of private sector job growth
• Unemployment rate of 5.6%
• Healthcare costs are at historic lows
• Over 3.2 Million new jobs added in 2014 alone
• Trend of educating for jobs
• We have a talent centric economy
US Bureau of Labor Statistics, 2015
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The New Job Market
Jan. 2014:
3.7M unfilled jobs in the US
May 2014:
3.9M unfilled jobs in the US
July 2014:
4.6M unfilled jobs in the US
January 2015: 5M
In 2007 there were 7 people for
every open job
July 2014 there are 2 people for
every open job
unfilled jobs in the US
NBC News, Chicago, July 2014; CNN 2015
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2015 Talent Headlines
• 52% of workers say they will actively look for a job this year
• 25-30% of the workforce could be categorized as passive job seekers
• We have a scarcity/surplus at the same time
• Talent attraction and retention is all about development and careers
• It still is about engagement, collaboration, moving to social and mobile
• Changes in how we do performance management will impact traditional
manager and employee roles
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More career opportunity
Flexibility
Care about me, mentor me, coach me
More meaningful work that
contributes to community and
society
More job challenges and satisfaction
Help me grow in place
More interest in enhancing general
employability
Pay me fairly
Kaye & Smith, Career Systems International, 2012
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Moments
That
Matter
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The Power of HR with the Mind of a Marketer
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Marketers seek to understand the customer experience
They map customer experiences
Jim Tincher, Heart of the Customer, 2013
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As HR Leaders we need to understand the Employee
Experience
See your organization through your employees’ eyes
Understand and the touch points in your organization
and the impact that they have
What is the employee experience across those
touch points?
Capture attitudes and emotions
Focus on the true needs of employees
Image from Blueprint for a Human Workplace, 2013
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What are people looking for in today’s talent market?
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What describes the experience of your people?
W.L. Gore
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What describes who you are and why people should join
your company?
Chateau Gardens; Brandy Agerbeck-graphic
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Collaboration
Connection
Belonging
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Create a great experience: Innovate how we do performance
management
Image: middlemarketcenter
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Globoforce, 2013
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What would you do if you had a relationship with someone
you really cared about and wanted to stay connected to
them over time?
Understand their goals, aspirations, what they care about,
what they want out of their careers, what is important in
their lives
You would want to know how you could help—you would
coach, mentor, and support them
You would have honest conversations and they would be
real—no scripts—real connection
You would support their learning and development
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How can performance management become more
employee centric?
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The Employee Owned Performance Conversations
• Employees direct the conversation
• They obtain and share 360-feedback with managers
• They drive the conversation—document action items
• Employees proactively seek feedback and coaching from
peers
• They have the capacity to reflect on their performance—
having had regular conversations throughout the year
• They schedule the conversations and document them
CEB, 2014
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We need to go from an event to a real dialogue
•Connection and relevance
•Frequent Feedback
•Honesty—great dialogue—great questions
•Aspirations
•Cerebral Engagement
•Social and mobile
•Collaboration
Star Trek Into Darkness, 2013
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How does social and mobile create a great employee
experience?
Graphic, Webseonanalytics
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The Power of Mobile
92% of the entire world has a cell phone; 2.6 billion mobile
devices (cell phone and tablets)
Mobile workers on average work 240 more hours a year than nonmobile workers
72% of workers use a mobile device daily while at the office
Mobile users are twice as engaged in social media as regular users
Over 200,000 texts are sent every second—on average it takes 3
days to get a response via e-mail, a text is answered in less than 3
minutes
Data source: Talent Minded/Career Builder; CNN 2015
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The Mobile Job Seeker
86% of job seekers want to search for a job
on a mobile device
1 in 5 searches starts on a mobile phone
Only 33% of companies have social/mobile
job search capabilities
42% of Millennials will not join and
organization that does not have social and
mobile capability
Mobile Recruitment Conference, UK, 2013
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Getting to great experiences
Olympus Photo Gallery
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Real connection happens when you understand your people

Do you know what energizes and
drives your people?

Is the culture flexible enough to allow
for different ways of working?

Are people happy with their work
situation?

Do people have challenging work
that leverages their strengths?

Do people know that they matter—
how are you communicating that?
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What every manager should know and do….

Do you have development plans that
are focused on the current role and
longer term career development?

Do you check-in with people formally
and informally?

Do you know what is important to your
people?

Are you passionate about the
organization and your work?

Do you have career development
pathways in the organization and do
you have a way to prepare people for
future roles?
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Is your Organization Simply Irresistible??
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51% of people that take a new job have buyers remorse….
83% of them leave the job within the first year
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The Power of Mobile and Social to create a great
employee and customer experience
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What made Starfleet so unique?
Star Trek is a production of Paramount Pictures
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What is your great experience going to be????
Europe Economic Initiative, 2013
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[email protected]
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