Registration Satisfaction Survey

FAS Report, Fall 2010-11 Presented by: K. El Hassan, PhD.

Director, OIRA.

Outline

      Objectives Instrument Sample Administration and Analysis Results Conclusion

Objectives

     To measure students’ level of satisfaction with the registration process as a whole , and with its different processes .

To evaluate the effect of changes initiated this year on student satisfaction with the process.

To identify existing problems , if any, and recommend changes.

To identify changes in student satisfaction with various registration processes, as compared with previous surveys. To provide some specific information on nationality background and socio-economic status of AUB students.

Instrument

119 item paper survey, 88 on registration:  Biographical data.       The nine registration steps : Items measuring level of student satisfaction with specific aspects of each phase of the process.

Global items process, measuring students’ overall satisfaction with the Other related issues like Drop & Add, Financial Aid, etc. Comments section Items soliciting student opinion and perception of the quality of AUB programs, classrooms and laboratories Items soliciting information on nationality and socio-economic status to meet strategic planning committees’ needs

Sample

     The sample initially consisted of 840 undergraduate students from all faculties representing 13% the population; It was filled out by only 645 students ( 76% rate). response Cluster sampling was used. The sample came from 29 undergraduate classrooms representative of fall undergraduate population Most of sample came from FAS courses.

Course Sample

Course

ARAB ENMG PHYS HIST CHEM ENGL ACCT ARAB CMPS CMPS ENGL ENGL EECE ENGL ENGL

#

201B 502 211 101 200 102 215 201B 209 209 203 203 330 236 203 01 02 01 01

Sect.

02 01 02 02 01 02 01 01 01 01 01

Enrollment Course

25 MATH 36 MATH 35 EECE 24 SOAN 30 BIOL 24 BUSS 25 ENGL 25 NFSC 59 CHEM 19 ECON 27 EDUC 25 NURS 36 PHYS 15 AROL 26

#

201 201 421 201 200 200 203 221 202 203 222 402 200 226 01 04 01 01

Sect.

02 01 01 01 01 01 01 01 01 01

Enrollment

31 93 38 30 13 28 25 47 35 27 14 26 35 27

Sample Distribution by Faculty

Respondents Sample Population FAFS FAS FEA OSB FHS SNU Missing Total N %

60 9

183 29

218 34 95 15 7 1 22 3 58 9

645 100 N RR N

73 82

301 61

288 76 133 71 20 35 25 88 529

2702

1851 1010 199 132

840 6423 100 %

3 2 8

42

29 16

Sample Distribution by Gender

Sample__ Population_

N % N %

Female Male Did not specify Total

279 310 56

645

43 48 9

100

3011 3414

6424

47 53

100

Sample Distribution by Class

Class Freshman Sophomore Junior Senior Year 4 Graduate Prospective Graduate Special Did not Specify Others Total Sample

N 37 259 132 2 4 109 43 2 57

645

% 6 40 21 17 7 0.3

0.6

0.3

8.8

100 Population

N 541 2137 1626 1474 455 25 104 6 3

6425

% 8 33 25 23 7 2 1

100

Administration and Analysis

Administration

 Surveys were administered in classrooms.   Instructors of selected course sections were contacted and their support was solicited. OIRA staff member administered the survey either at beginning or end of class section, depending on instructor request .

Analysis

  Frequencies and descriptives were used to report the results for the whole sample and by faculty and class. The Kruskall Wallis Test was used to test for significant differences in responses to different items between faculties and between classes.

Results: Steps Most Satisfying Items

   

AUB Viewing statement on the web Activating AUB net Account

,

ID validation process, and SIS access on-campus

.

    

FAS Literature provided for registration easy Viewing statement on the web Activating AUB net Account ID validation process Adequacy of instructions

Results: Steps Least Satisfying Items

  

AUB Capacity of scheduled courses

(21% satisfied only similar to last year),

Resolving capacity problems in registered courses

(21%), and

Academic requirements were clearly stated by my major

   

FAS Capacity of scheduled courses Resolving capacity problems in registered courses , Academic requirements were clearly stated by my major

, and

Helpfulness of advisor

Results: Processes Most Satisfying Items

  

AUB AUB has high quality academic programs

(x=3.9 with 69% satisfaction vs. x=4.1, 81% in 2009)

Campus Security Staff

(x = 3.7, 661%), and

AUB has high quality classroom & lab facilities

(x=3.6, 58%)

.

   

FAS AUB has high quality academic programs Campus Security Staff AUB has high quality classroom & lab facilities,

and

New Student Orientation

Results: Processes Least Satisfying Items

  

AUB Financial Aid decision

(x = 2.9, 37%),

Overall FA Process

(x=2.9, 37%), and

Advising

(x=2.9, 34%).   

FAS Financial Aid decision Overall FA Process Bureaucracy

Comparison with 2009

  

AUB

Most of the items showed a drop with exception of those related to placement testing. • • Highest drop was in

Academic requirements were clearly stated by may major (-.4) Availability of advisor ( .3)

.

Improvement was in

EN administration AUB

(+.4)    

FAS

Equal number of items went up or down (13-14) 6 items remained same.

• • • Highest drop in

Academic requirements were clearly stated by my major ( .5) Helpfulness of adviser (-.4) Availability of advisor (-.3)

Highest improvement in placement testing .

Comparison with 2009

  AUB most of process items went down and four stayed same.

Highest drop was in

Advising and in Instructions

(-.3).    FAS Most of items went down • • • • Highest drop in AUB has quality academic programs -.3

Advising -.2

Dorms registration -.2

Courtesy, instructions Improvement in Time of FA decision

Other Findings

New Student Orientation FAS OSB FHS FEA FAFS HSON

Attendance (% Yes) ISOP FROP NSOP OSB has gone up from 26%, while SNU went down from 75% 44 37 14 14 10 8 20 16 86 14 39 6 100 3 43 26 35 60 5 22 23 4.5 100 14

Other Findings

Advising

(%Yes): Advisor assigned on time Did you meet with advisor FHS and HSON went up on assignment of advisor, while FEA and FAFS advisor. went down on meeting

FAS OSB FHS FEA FAFS HSON

89 95 79 100 86 100 40 92 78 91 100

Difficulty in on-line registration

Difficulty in on line registration

(%Yes):

FAS OSB FHS FEA FAFS HSON

53 56 57 57 52 55

Difficulty in on-line registration

Reasons for difficulty: FAS OSB FHS FEA FAFS HSON

# of courses offered 10 7 14 11 15 5 Course sections Capacity There are differences from 2009 as below # of courses offered 21 24 22 37 12 Course sections Capacity 20 26 14 28 25 44 42 57 47 37 40 49 39 57 46 54 56 56 67 66 23 46 25

Type of Course Difficulty was Found

Type of course, difficulty was found:

Lower Level Upper level University required Electives

FAS OSB FHS FEA FAFS HSON

22 19 43 20 15 19 25 100 26 23 9 100 36 37 14 26 30 30 36 71 39 38 32 64

Other

Needed staff support (%Yes): FAS OSB FHS FEA FAFS HSON

41 43 29 42 38 50 43 56 28 34 58 25

Found Needed courses: (%Yes): FAS OSB FHS FEA FAFS HSON

55 43 29 59 67 59 55 61 56 53 66 75

Applied for Financial Aid FAS OSB FHS FEA FAFS HSON (%Yes):

27 39 29 53 33 50 43 40 44 50 31 75

Student Satisfaction by Class

  Higher mean ratings and satisfaction for freshmen on most of the steps and processes Lowest were exhibited by juniors and sometimes senior and 4th year students.

Registration Overall Process

3.5

3.4

3.3

3.2

3.1

3 2.9

2.8

2007 2008 2009 2010 AUB FAS

Courtesy

3.4

3.3

3.2

3.1

2.9

3 2.8

2.7

2007 2008 2009 2010

Efficiency

AUB FAS 3.5

2.9

2.8

2.7

2.6

3.4

3.3

3.2

3.1

3 2007 2008 2009 2010 AUB FAS

Advising

3.4

3.3

3.2

3.1

3 2.9

2.8

2.7

2007 2008 2009 2010 AUB FAS

Availability of Advisor

3.4

3.3

3.2

3.1

2.9

3 3.8

3.7

3.6

3.5

2007 2008 2009 2010

Helpfulness of Advisor

3.5

4 2.5

AUB FAS 1.5

2 3 0.5

0 1 2007 2008 2009 2010 AUB FAS

Capacity of Courses

3 2.5

2 1.5

1 0.5

0 2007 2008 2009 2010 AUB FAS

New Student Orientation

3.65

3.6

3.55

3.5

3.45

3.4

3.35

3.3

3.25

3.2

3.15

2007 2008 2009 2010 AUB FAS

Staff Professionalism

3.55

3.5

3.45

3.4

3.35

3.3

3.25

3.2

3.15

3.1

3.05

2007 2008 2009 2010 AUB FAS

Overall process FA

3.15

3.1

3.05

3 2.95

2.9

2.85

2.8

2007 2008 2009 2010 AUB FAS

Dorms Registration

3.7

3.6

3.5

3.4

3.3

3.2

3.1

3 2007 2008 2009 2010 AUB FAS

Drop & Add Process

3.55

3.5

3.45

3.4

3.35

3.3

3.25

3.2

3.15

3.1

3.05

2007 2008 2009 2010 AUB FAS

AUB has high quality acadamic programs

4.15

4.1

4.05

4 3.95

3.9

3.85

3.8

3.75

3.7

3.65

2007 2008 2009 2010 AUB FAS

3.75

3.7

3.65

3.6

3.55

3.5

3.45

3.4

3.35

3.3

3.25

AUB has high quality classrooms and lab facilities

2007 2008 2009 2010 AUB FAS

Conclusion

   Despite drop this year, FAS has shown improvement over past 4 years on most of measures.

Overall satisfaction needs to improve.

Special attention needs to be given to advising, capacity and staff support.

Thank You.

www.aub.edu.lb/oira/assessment/inst itutional/Pages/registration.aspx