Transcript Slide 1

Disability Employment Services
Disability Employment Services –
What is on the Horizon
18 April 2013
Overview of Session
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Program assurance
Contract monitoring
Compliance
Delivery of individualised quality services
Sanctions Framework
Program assurance and compliance
• The Government’s $3.2 billion investment in
DES
• Our approach to program assurance and
compliance
• National program assurance activities
• Program monitoring
Approach to program compliance and
assurance
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Resources to areas of greatest risk
Integrated and standardised approach
Greater transparency for providers
Greater focus of prevention and deterrence
Closing the loop
Program Assurance
• Employment Services Compliance and Assurance
Framework
• Program Assurance Activities for 2013
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National Program Assurance Activities
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Targeted Program Assurance
• National Projects for 2013 that impact DES
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DES Outcomes
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Job Seeker Classification Instrument (JSCI)
DES Program Assurance Activities for
2013
National Projects
• DES Outcome Fees
• JSCI
Targeted Projects
• Eligible School Leaver Requirements
• Employment Pathway Plans
DES Outcome Fee Project Details
What are we looking at?
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DES Outcome Fees
When
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All Outcomes anchored between 15 May 2013 and 31 July 2013 will be in
scope
How are we looking
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Claims will be assessed primarily against the Documentary Evidence
Requirements to ensure they are not Non-Payable Outcomes
Other Information you need to know
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Any Outcome Fee claims assessed as not meeting the relevant Deed and
Guidelines requirements will be subject to recovery and, where appropriate,
possible sanctions.
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The department is monitoring claim trends at site level – any changes in
claim behaviour will be thoroughly investigated to ensure avoidance
behaviour is not occurring. Where there is evidence of such behaviour,
suitable sanctions will be applied.
JSCI Project Details
What are we looking at?
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Job Seeker Classification Instrument (JSCI) Change in Circumstances
Reassessments (CiCR) completed by providers
When
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We expect all JSCIs completed during August/September 2013 to be in
scope, although this timeframe is yet to be finalised
How are we looking
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JSCI CiCRs be assessed primarily against the Documentary Evidence
requirements.
Other Information you need to know
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Any JSCI CiCR assessed as not meeting the relevant Deed and Guidelines
requirements will be subject to recovery and, where appropriate, possible
sanctions.
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The department is monitoring trends at site level – any changes in behaviour
will be thoroughly investigated to ensure avoidance behaviour is not
occurring. Where there is evidence of such behaviour, suitable sanctions will
be applied.
Eligible School Leavers
 ESL guidelines clarified to make intent of policy
clear
 Targeted Program Assurance exercise for ESLs
commenced since 4 October 2012
Employment Pathway Plans
•EPPs underpin Services
•Assessment of Quality of EPPs is critical
•Update to DES EPP Guidelines
• ESAt identified barriers
• ESAt recommended interventions
• Provider assistance - Quarterly updates
•General Deed Variation
•Enhancements to DEEWR’s IT systems
• Visibility
• Accountability
• Quality of service delivery and Performance
Employment Pathway Plans – Quality
Framework
• The EPP sub-measure is a measure of the individualised tailoring of the
Providers’ EPPs.
Disability Service Standards
• DSS has been primary means to measure quality of DES EPPs
EPP Sampling PP6
• April to June 2013 AMs/CMs assess a random sample of 5 approved EPPs
per Provider, per DES Program (DMS/ESS) at the ESA level.
• educate providers on DEEWR’s expectations prior to formally feeding into
the performance assessment process – Quality KPI 3 post 1 July 2013.
Employment Pathway Plans - Quality
Assessment Criteria
There are three criteria that DES EPPs will be assessed against:
1. Evidence that the participant’s individual circumstances, and
Activity Test obligations are referred to and outlined, as
stipulated in Social Security Law and the EPP Guidelines;
2. Details of defined activities and/or assistance which relate to
the participant’s goals set out in the EPP; and
3. Dates and milestones are specified for the future.
Providers’ Service Delivery Strategy
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Contract
Service Guarantee, Code of Practice
Disability Employment Services Standards
DES–ESS tender submission outlined servicing strategies
Criterion 4 - DES Local Delivery
Strategies
The local strategies at site level that organisations will use to:
- provide best possible access to DES services
- apply labour market knowledge to obtain quality and
sustainable employment outcomes
- engage with and support employers
- engage and work with community organisations and other
groups to support DES participants to achieve employment,
education and social outcomes, and
- provide pre-employment, training, mentoring, Ongoing
Support and other services to assist participants to get ready
for, obtain and maintain open employment.
Sanctions Framework
• Provide guidance for the treatment of both
non-financial and financial breaches of the
Deeds.
Assessment of the severity of a
breach
• non-financial
• financial
Breaches of the Deeds
• Extenuating circumstances
• Sanction actions
Examples of previous application of
the Framework
• Unapproved Provider closure on Christmas
Eve
• Inappropriate transfers of participants during
Disability Employment Services Transition
Conclusion
Questions?
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