Transcript HPUG SIG - Managing IT Production

Dennis Adams
associates
Managing the key IT Production Resource :-
INTRODUCTIONS
CONTEXT
PEOPLE
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People: - MOPS in Action
Timesheets, Sickness
Absence, KPI
Metrics
Personality Profiling
Tools
Operational Tools
Appraisals, Objectives
Personality Profiling
Process & Procedure
HR e.g. Recruitment
Standards
Qualification, Certification
Competencies JDs
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Action Centred Leadership
 John Adair
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Action Centred Leadership
Achieve
The
Task
Build
The
Team
Develop
The
Individual
 John Adair
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Personality Profiling
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•
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•
A bit of background.
What tools are on the market ·
A focus on the Birkman Method® .
How your world is coloured by your perceptions
How to deal with being different - in different
ways.
• Why you should NOT “treat other people as you
want to be treated” !
• How can such tools be used successfully?
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Carl Gustav Jung 1875-1961
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Introvert
Extrovert
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Take in Information
Sensing
Perceiving
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Make Decisions
Thinking
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Feeling
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Jung Framework
Introvert
Sensing
Thinking
Feeling
Perceiving
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Extrovert
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Katherine Cook Briggs
1875-1968
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Isabel Briggs Myers
1897 - 1980
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MBTI
Dichotomies
Extroversion
Introversion
Sensing
iNtuition
Thinking
Feeling
Judging
Perceiving
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Dr. William Moulton Marston 1893-1947
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Dominance
.Influence
Steadiness
Compliance
Dr. William Moulton Marston 1893-1947
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Dr. William Moulton Marston 1893-1947
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B17 Flying Fortress
Why did the different members
of the same crew,
report events so differently?
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Birkman Method
Empirical data collection
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Direct Involvement
9801
Plots
Task
People
1
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Indirect Involvement
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Motivational and Behavioural Dimensions.
Interests
Needs
Usual Productive Behaviour
Counter-productive Stress Behaviour
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Data set
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Profiling tools.
Fitability 5
PI
AVA
Profiles
Performance
Indicator
HDS
HPI
GPI
16PF
NEO
(Epidrex)
INsights
Cattell
15FQ
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Caliper
Profile
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What features do I need in a tool?
I need a tool that I
can use right now.
It has to work and
be really practical.
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What features do I need in a tool?
I need a tool that I
can use right now.
It has to work and
be really practical.
I need the latest
tool. It must be
people focused
and give me a real
advantage.
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What features do I need in a tool?
I need a tool that I
can use right now.
It has to work and
be really practical.
I need the latest tool.
It must be people
focused and give me
a real advantage.
I need a tool that is
well established,
systematic
consistent, and
proven over time.
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What features do I need in a tool?
I need a tool that I
can use right now.
It has to work and
be really practical.
I need the latest tool.
It must be people
focused and give me
a real advantage.
I need a tool that
will guide me into
the
future
and
I need a tool that is
well established,
help
my
strategic
systematic
consistent, and
direction.
proven over time.
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What features do I need in a tool?
I need a tool that I
can use right now.
It has to work and
be really practical.
I need the latest tool.
It must be people
focused and give me
a real advantage.
I need a tool that is
well established,
systematic
consistent, and
proven over time.
I need a tool that will
guide me into the
future and help my
strategic direction.
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Score only the TRUE answers
=5 or more GROUP 1
=5 or more GROUP 1
and
and
=5 or more GROUP 2
=4 or less GROUP 2
=4 or less GROUP 1
=4 or less GROUP 1
and
and
=5 or more GROUP 2
=4 or less GROUP 2
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Direct Involvement
PRODUCTION
SELLING
Task
People
ADMINISTRATION
STRATEGY
Indirect Involvement
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How do you see the world?
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Glasses
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SEEING IS BELIEVING
Check 1
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Check 2
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Check 3
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Check 4
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Direct Involvement
PRODUCTION
SELLING
Task
People
ADMINISTRATION
STRATEGY
Indirect Involvement
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Motivational and Behavioural Dimensions.
Interests
Needs
Usual Productive Behaviour
Counter-productive Stress Behaviour
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DIRECT
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I am different from me.
TASK
PEOPLE
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INDIRECT
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DA
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TOM
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Life's a Tug-O-War?
DA
Management Team
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Sys. Admin. Team
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AP
PM
ST
FG
TF
CS
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Action Centred Leadership
Achieve
The
Task
Build
The
Team
Develop
The
Individual
John Adair
03-Nov-09
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Conclusions
•TASK, TEAM and INDIVIDUAL
•People are Complex.
• Simple
• Complex
• Powerful
Hypocrites and Aristotle
Jung, MBTI and DISC
Birkman Data-based profiling
• We see other people through “perceptual filters”
However, we can understand and use this knowledge to
manage ourselves and others, to deliver greater performance.
Golden rule
“Treat others as we would want to be treated”
Platinum rule “Treat others as they need to be treated”
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Data-based Personality Profiling Tools give insights and strategies
DA
into:
• Improving the performance of the INDIVIDUAL,
•To effectively manage individuals within the TEAM,
• to ensure that the TASK is achieved.
So we can all pull together….
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Dennis Adams
associates
Managing the key IT Production Resource :PEOPLE
QUESTIONS?
email: [email protected]
03-Nov-09
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