Transcript Apartment Life - Colorado State University

Apartment Life
Program Review
2001 – 2008
Christie Mathews
Viviane Ephraimson-Abt
Hosam Ahmad
Louie Sanchez
Ihsan Abbud
Apartment Life as it is today has evolved from some very
humble beginnings of Quonset huts. Originally called Married
Student Housing, Apartment Life was created to serve the
needs of Veteran’s and their families
 Veteran’s Village 1945 – 1962
 Lory Faculty Apartments 1950 – Present
 Aggie Village 1961 – Present
 University Village 1968 – Present
 Palmer House 1967 – 1989
 International House 1994 – Present
 Single Graduate Students
 Single Undergraduates 23 years of age or
older
 72 Apartments
 1-bedroom units
 2-bedroom shared units
 108 Bed Spaces
 Identified for redevelopment in May, 2012
 Single Graduate Students
 Single Undergraduates 23 years of
age or older
 118 Apartments
 1-bedroom units
 2-bedroom shared units
 193 Bed Spaces
Family Housing
 288 Apartments
 2-bedroom units

Family & Single Undergraduate Students

430 Apartments

Family – 2 & 3 bedroom units

Single undergraduates
 2-bedroom shared units
The Apartment Life Program is an integral part of the educational mission and student
support services of Colorado State University. Apartment Life serves a nontraditional and culturally
diverse student population.This includes student families, single graduate students, single
nontraditional students, faculty and staff.This residential program provides a living and
learning environment that is conducive to academic success, personal, social,
cultural, and educational growth, group and family development, community
involvement and ownership of, and commitment to diversity. Apartment Life recognizes
the importance of providing a clean, safe, well-managed and reasonably priced facility. In part, the
above is accomplished by building a unique community where residents develop a
sense of belonging, personal ownership and involvement. Staff provides a wide variety of
programs and services to meet the needs of our diverse resident population.
Apartment Life creates a living-learning community founded on the
strength of our differences, interests, and common goals.
Our vision is to impact each member of the Apartment Life community,
fostering interaction, understanding, and appreciation among people of
all backgrounds.
Through this positive experience with our residents, we can ultimately
influence the University, Fort Collins, and the world.
 Assignments and Billing
 Month-to-Month and Academic Year Leasing models
 Area/Village Offices
 Live-in Staff
 Educational and Social Programs
 Partnership with Operations Management Custodial and
Maintenance
 Laundry Facilities
 Furniture Options
Who Lives with us
•Couples/Partners with and without Children
•Single Parents
•Single Graduate Students
•Non-traditional Undergraduate Students
•Traditional age Undergraduate Students who have completed Res Life live-in
requirement (ICC)
•Post Doctoral and Visiting Scholars
•Faculty & Staff as space is available
No longer placing Faculty/Staff due to limited availability
Intercultural Connections Community
•Developed in 2004 at University Village
•Living & Learning opportunity for undergraduate student interested in living in a
multicultural, multigenerational community with couples, families and single
students from around the world.
•Has grown from 45 students in year one to more than 180 students in 2008
With International Strategic Partners has now grown to more than 250
students annually.
Apartment Life Demographic Report
Fall 1999 - Summer 2008
Contracts
1200
Number of Contracts
1000
800
600
400
200
0
945
988
1016
978
1035
1055
1087
1089
1092
Apartment Life Demographic Report
Fall 1999 - Summer 2008
International students
70%
International Students, %
60%
50%
40%
30%
20%
10%
0%
49.96%
52.52%
54.65%
54.09%
53.11%
56.45%
56.81%
57.15%
57.43%
Major implications during the period of the review
include:
The impact of 9/11 on Colorado State University, current
and future students and their families, international students
and domestic students alike.
Apartment Life Demographic Report
Fall 1999 - Summer 2008
International students
70%
International Students, %
60%
50%
40%
30%
20%
10%
0%
49.96%
52.52%
54.65%
54.09%
53.11%
56.45%
56.81%
57.15%
57.43%
Apartment Life Demographic Report
Fall 1999 - Summer 2008
Total Number of Children by Age Group
700
Ages 12 - 18 years
Total number of children
600
500
400
Ages 9 - 11 years
104
85
154
300
200
100
0
108
86
131
Ages 5 - 8 Years
107
69
135
56
133
230
224
212
Ages 0 - 4 years
93
173
79
74
59
59
117
116
145
146
68
56
60
101
50
96
54
49
99
95
90
125
Major implications during the period of the review
include:
Change in departmental leadership
Assessment of needs and focus
1) programmatic –more than 1000 programs per year
2) business operations
Major implications during the period of the review
include:
Electronic format for Review
Site Visit Option to Kansas State University in Manhattan,
Kansas
EBI and other feedback tell us:
 Community building & programming
 Commitment to diversity needs and education
 Safety and security
 Customer First focus for all staff members
 Collaboration with International Programs and the Fort Collins
International Center remains strong and mutually satisfying to the goals
of each organization
 Fostering residents’ opportunity to make meaning out of their living
experience in a global community
 Commitment to live-in staff to develop a spirit of team and community
that residents embrace
EBI Overall Program Effectiveness
Intercultural Connections Community is valued and growing
200
182
180
156
160
140
113
120
93
100
80
64
60
40
27
23
Fall 2003
Spring 2004
20
0
Fall 2004
Fall 2005
Spring 2006
Number of Residents
Fall 2007
Spring 2008
EBI Overall Program Effectiveness defined by:
 Question 69 – Overall Satisfaction with apartment living
experience?
 Question 70 – To what extent did your apartment
experience fulfill your expectations?
 Question 71 – Comparing cost to quality, rate the overall
value of the apartment experience
 Question 72 – How inclined are you to recommend living
in campus apartments to a good friend?
7
6
5
CSU
4
Select 6
3
Carnegie
Class
2
All
Institutions
1
0
69
70
71
72
6
5
5.41
5.30
5.35
5.38
5.34
2004
2005
2006
2007
2008
4
3
2
1
0
Staff Training






Safety and security
Central Back-up Manager
Helping Skills
Mental Health advocacy and
helping skills
Cross-Cultural communication
Staff /Work Environment/Financial
Campus Community program support
Competitive rental rate structure
Committed to professional and personal development
Supportive of work space needs
Programs & Services
 High apartment turnover
 Occupancy numbers
 Mobile student population
 Single Student Programming Space
 Aging buildings
 Office procedures keeping up with the residents’
technological needs
 Bedbugs
Apartment Vacates by Area
1200
1000
800
IHLA
600
Aggie
UV
400
200
0
FY04
FY05
FY06
FY07
FY08
FY09
FY10
FY11
100
98
96
94
Percentage
92
90
88
86
84
82
UV
Aggie
IHLA
Overall
FY02
95.9
97.3
93.8
95.7
FY03
92.3
95.3
93.5
93.5
FY04
87.4
95.4
93.5
91.4
FY05
88.6
95.9
93.2
91.9
FY06
87.6
94.3
93.1
90.9
FY07
87.5
94
91.8
90.5
FY08
87.5
94
92.7
90.5
FY09
92.9
94.7
93.5
93.5
Aging facilities that require ongoing financial investment.
 Technology-Internet speed & access, Wireless, Cable
High ratio of student live-in and hourly staff to full time staff
present particular challenges in the areas of student support,
effectiveness and efficiencies and staff training. Apartment Life
staff is currently made up of:
9 fulltime State-Classified and Professional staff
7 Graduate Assistantships and
more than 30 live-in and hourly student staff positions.
Meet the needs of today’s resident through investment in
additional apartment amenities
 Wireless internet access
 In-unit washer/dryer
 Dishwashers
 Air Conditioning
 Satellite international channels
 Individual heat controls in all units
Continued investment in Sustainability projects
 Replacement of single pane windows (UV 1500)
 Replacement of all halogen and inefficient lighting (I-House
Lobby/Community Center)
 Develop composting options
 Reduce the use of paper using more electronic processes
 Develop more sustainable practices in programming through
elimination of disposable dish ware
 Develop additional programming space for single graduate students and
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






international students use at IHouse and Lory Apartments
Continued focus on developmental, educational, cultural and social needs/success of
residents in collaboration with divisional resources/partners.
Focus on retention and graduation rates of residents and collect data.
Develop leasing model to address increasing turnover/student mobility
Partner with International Programs to look at graduation rates of international students
Hire additional staff to focus on office processes and continuity of services
Develop electronic assignment, check in and check out processes
Develop wireless access throughout apartment communities
Partner with Operations Management to develop resident focused solutions to ongoing
resident issues including cleaning and pest control.
With Residence Life evaluate upper class undergraduate on campus housing options