The worlds leading customer science company

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Transcript The worlds leading customer science company

“Big Data og næringslivet”
Geir Jostein Dyngeseth, Customer & Loyalty Director, Coop Norge
Grant Steadman, Managing Director, dunnhumby Norge
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The worlds leading customer science company
3
3,000
750 MILLION
$600 BILLION
EXPERTS
CUSTOMERS GLOBALLY
RETAIL SPEND
© dunnhumby 2015 | Confidential
HOW TO CREATE SUSTAINED GROWTH
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© dunnhumby 2015 | Confidential
You are what you buy
Barna Først
Prisjeger
Matentusiast
Tradisjonell
Raskt og enkelt
Sunnhet
Rewarding loyal customers for
their regular routines
Here’s some rewards
for things you regularly need
Personalising customers’ online experiences
Case Study
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© dunnhumby 2015 | Confidential
Tusen Takk
SPØRSMAL?
Geir Jostein Dyngeseth
[email protected]
Grant Steadman
[email protected]
+47 94 52 01 60
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© dunnhumby 2015 | Confidential