Transcript Document

Management Tiers
Strategic
Tactical
Operational/Line Management
1998-CRK
1
Information, Decision-making,
and Knowledge Sections
Comprehensive
Unstructured
Decisionmaking
Information
Knowledge
Semi-structured
Structured
1998-CRK
Summarized
Semi-summarized
Specialized
Detailed
2
Business Functions Sections
D
1998-CRK
K
I
Human Engineering,
Marketing
Resources R&D, Product Accounting Finance & Sales Production
& Benefits Development
3
Information Systems Tiers
DSS
KS
OAS
ESS, EIS, ES
MIS
TPS
1998-CRK
4
Data, Information, and
Knowledge Tiers
Wisdom
Wisdom = Knowledge + Distilled
and integrated knowledge
and understanding
Wisdom usually requires cross-functional
integration of related knowledge
Knowledge = Information + Experience
Knowledge usually requires numerous
repeated successful applications of information
Knowledge
Information = Data + Context
Information usually requires the
filtering, correlation, and
processing of large amounts of data
Information
Data
Data, Information, Knowledge and Wisdom
1998-CRK
go through the same life-cycle: gather, encode,
format, store, retrieve, process, and report
5
Roles & Responsibilities Tiers
Vision and Policy Formulation;
Establish Goals and Objectives
Planning and Scheduling for
Goals and Objectives Implementation
Execute and Operate Established Activities and Tasks
as Derived from above plans and schedules
1998-CRK
6