Transcript UNLIMITED, 24/7 ACCESS to the

Call A Doctor Plus
Success through Utilization
August 11th, 2014
COMMON BUSINESS CHALLENGES

Looking for ways to deliver the best value for minimal cost
 Adjusting to the constantly rising cost of Healthcare
 Navigating the waters of the ACA and other legislation
 Driving productivity and overall employee output
 Attracting and keeping the very best talent
 Your HR team is inundated, leaving very little time to
evaluate and implement new concepts
Call A Doctor Plus Can Help!!
SOLUTIONS USED TO LOWER COSTS



Increase Deductibles
Increase Co-pays
Carve out certain services
For years we have been shifting the cost of healthcare onto
the backs of the employees in “hope” that they will become
more cost conscious consumers.
WELCOME TO CADR+
Call a Doctor Plus is a program designed
specifically to help you save money and drive
productivity by utilizing technology to provide your
employees with efficient, immediate access to
Healthcare solutions and other personal services.
A NEW PARADIGM IN HEALTHCARE


Talk to a Doctor in minutes, 24/7/365
On-demand access via phone, computer or mobile app

78% of office visits can be handled via phone*

No co-pays, deductibles or per-use charges
 14 minute average response time, 91% resolution rate
 Covers employees and their families
Convenient Access to Licensed Physicians!
*American Medical Association
HOW IT WORKS
You have cold-like symptoms but don’t have the time to sit
in an urgent care waiting room. Instead you use us!
Step 1.
Step 2.
Step 3.
Medical history
Request consult
Talk with a physician
You are required to complete your
medical history online, by phone, or
by faxing a paper form prior to
requesting a consultation.
You simply log on to your account or
call Teladoc, 24/7/365, to request either
a telephone or video consultation.
A board-certified physician licensed in
your state reviews your medical history
and provides a consultation over the
phone or through video, just like an inperson visit.
Step 4.
Step 5.
Step 6.
Resolve the issue
Continuity of care
Follow-up
The physician recommends the
right treatment for your medical
issue. If a prescription is necessary,
it is electronically sent to your
pharmacy of choice.
The physician documents the results of
the consultation in your medical history.
Consultation information can be sent to
your primary care physician.
Teladoc sends you a follow up email to
ensure that you got the care you
needed and to see if you have any
feedback on your experience.
COMMON USE
Top 10
Diagnoses
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Sinus Problems
Urinary Tract Infection
Pink Eye
Bronchitis
Upper Respiratory Infection
Nasal Congestion
Allergies
Flu
Cough
Ear Infection
Prescription
Management





Electronic prescribing
(SureScripts) or by phone.
Frequency of prescribing lower than
same diagnoses when comparing best
provider practices (about 80% vs. 83%)
Use of antibiotics limited to short
durations; patient education and
physician reminders for appropriate use
No prescribing of DEA-controlled
substances, medication for psychiatric
illness, or lifestyle drugs.
Generic drugs automatically
recommended
HIGHEST QUALITY OF CARE
Better clinical quality comes from directly managing
our own network or physicians.
Board-certified
Board-certified in internal medicine, family practice,
emergency medicine or pediatrics.
State-licensed
State-licensed in their respective states.
Experienced
Experienced, with an average of 15 years of practice.
97%
U.S. residents
U.S. residents, living and working in the United States.
Teladoc physician
satisfaction rate
Primary Source
Verified
Verified through the National Practitioner Data Bank
(NPDB) and the American Medical Association (AMA)
Board certification, work history, peer reference, State
licenses, monthly state sanction reports, DEA license,
criminal and civil background.
Credentialed
The first and only telehealth company in the US to have a
provider credentialing process that is certified by NCQA.
*NCQA is the National Committee of Quality Assurance
14 min
Average Physician response time
95%
Member satisfaction
91%
Patient issues resolved
100%
Follow up QA email within 48 hrs.
$0
Cost per consultation
USE CADR+ WHEN YOU:

Need basic medical care 24/7
 Don’t want to go to UC/ER
 Can’t get a timely appointment with your PCP
 Need Rx prescription/refills* for common conditions
 Can’t afford your insurance copay or deductible
 Can’t take off work or school
 Can’t meet face-to-face with physician/specialist
 Need medical care access from remote locations
 Traveling and in need of medical care
*If appropriate
“PLUS” THESE ADDITIONAL SERVICES
Telephonic Counselors
Medical Bill Saver
Speak directly with highly educated
consultants who are ready to help
guide you through life’s challenges.
Let our Bill Saver team work on your
behalf to reduce what you owe. Pay
only 25% of the total savings!.
WellCard Discount Card
Legal & Financial Advisors
Savings on a wide range of healthcare
products and services like prescription
drugs, lab tests, vision and dental care.
Talk with a network attorney or financial
consultant by phone for as long or as
many times as you need.
Childcare & Eldercare Services
Online Work-Life Resources
Comprehensive services to help with all
your needs while providing care for the
loved ones in your life that need it most.
In-depth resources and guides for issues
from adoption to college planning, elder
care to emergency care and more.
THE ADMIN PORTAL

All member info stored in the cloud
 Available to you on-demand, 24/7
 Add, edit or terminate employees in real time
 Your information is secure, redundant and backed up
 We can add any number of employees in minutes
 Members emails and phone numbers are 100% private
BUSINESS CASE FOR CADR+

Every time CADR+ is used
there is an economic benefit
to the Employer
 The less traditional insurance
used the greater the savings
for the Employer
 Improves employee
productivity due to less time
off needed





Possible Carrier credits
available to help offset cost
Provides you with
maximum plan design
flexibility to raise co-pay or
deductible offset by CADR+
Lowers employee’s out of
pocket expenses
Drives Goodwill
Enhanced benefits package
A True Win/Win for Employers and Employees!
WHY PITCH CADR+ TO CLIENTS?
Good for the Employer
2. Good for the Employee
3. Good for you the Producer
4. Helps Attract New Business
5. Helps Retain Business
6. If You Don’t Offer It Someone Else Will!
1.
ONBOARDING A CASE – IT’S EASY!
To onboard a group, we need 3 documents completed and submitted (see
below). The instructions are also outlined on the onboarding page:
http://cadrplus.com/group-enrollment-onboarding/
1. Group Enrollment Questionnaire: http://cadrplus.com/group-enrollmentquestionnaire/
– This form is completed and submitted online (it cannot be printed). There are
places on this form to attach the Customer Service Agreement and Group Census
form. We prefer to have everything submitted at once so that docs are not lost in
the mix.
2. Group Service Agreement: https://cadrplus.box.com/csg
3. Employee Census Data: https://cadrplus.box.com/census-file
QUESTIONS: Michele Lewis - [email protected].
YOU’RE IN GOOD COMPANY