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GES 115
PROFESSIONALISM
IN ENGINEERING
AND SCIENCE
Spring 2007
Dr. Frank Joseph Matejcik
Ishikawa
Diagrams
Lab
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Ishikawa Diagram
Presentation
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Other Ishikawa’s
Person behind the method
Show Visio Tool
Classic Method (Activity)
Dr. Frank’s Modified Method
– EI-PI
– Research Area
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Which Ishikawa?
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Nerdy Japanese Professor &
Quality Guru
• ASQ Award
(for Humanity in Quality)
• Four points that totally encompass
the beliefs of Kaoru Ishikawa:
Kaoru Ishikawa
Does not like …
– Revolution in the philosophy of
management; that is, management in
which humanity is respected.
– Company Wide Quality Control.
– Effective use of catch phrases that
are adapted to the trend of the times.
– Quality first concept; that is, customer
satisfaction.
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Nerdy Japanese Professor &
Quality Guru
• "QC begins with the interaction of
people."
• Quality Circles
– eventually led to the development of team
concepts around the world.
• "Seven Tools of Quality“
Kaoru Ishikawa
Only pic found
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(1) histograms
(2) cause and effect diagrams (Fishbone)
(3) check sheets
(4) Pareto diagrams
(5) graphs
(6) control charts
(7) scatter diagrams
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
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Ishikawa Diagram
Classical Style
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One Group Activity (No stopping rule)
Assumptions everyone in one room
Sometimes vote afterward
Ishikawa’s Book (Delicious Rice)
South Dakota (Delicious Hamburger)
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Use Visio
• Visio is under
Microsoft Office on
SDSM&T Machines
• Use the top menu in
this sequence to
start
File > New > Business
Process>
Cause and Effect
Diagram
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Frank J. Matejcik’s
Extended Ishikawa (not Rika)
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Works for Multiple site Questions / parallel work
Management Oriented not Publication Oriented
Additional samples by capture-recapture stats
Allows for dissent to be documented
Follow up recommendation method by QC
Sim class wants “Well written problems”
Topic: Why pick SDSM&T?
– Student Life, Location, Cost
– People, Academics, Opportunity
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Matejcik’s Trial Procedure
0) Have group decide main bones & their place
1) Individually make Cause and Effect Diagrams
2) Make a group composite C & E diagram
(no new contributions)
3) Complete a check sheet (mark last contribution)
4) Individually make additions sheets
5) Update the composite C & E diagram (only from
additions sheets)
6) Update the contribution check sheet (Mark Last
Contribution)
7) Stop or go to step 4) If stopped, vote or rank.
DISSENT SHEETS CAN BE USED AT ANYTIME!
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Cause and Effect Sheet
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Group or Individual Name
Circle Group or Individual
Date
Topic
Space to draw
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Additions/Dissent Sheet
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Individual Name
Date
Topic
Round of Update
Addition or Descent
Space to draw
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Check Sheet
• Contains a table
• Names run across the top
• Segment terms run down the side
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Additions Sheet
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Individual Name
Round of additions
Date
Topic
Space to draw
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Start the class C&E Charts
Enough for today
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