Transcript Slide 1

THE
CULTURAL
COMPETENCY
INITIATIVE
The REACH Healthcare
Foundation is a nonprofit
charitable organization dedicated
to improving access to health
care for poor and medically
underserved children and adults
through financial support of
effective programs.
Region …
Six counties spanning two-state region in Kansas and Missouri
Funding Areas …
Oral Health, Mental Health, Safety Net Health Services
HCF is dedicated to our mission of providing
leadership, advocacy, and resources to
eliminate barriers and promote quality health
for uninsured and underserved in our service
area.
Region …
Six counties spanning two-state region in Kansas and Missouri
Funding Areas …
Healthy Lifestyles, Mental Health, Safety Net Health Care
WHY CULTURAL COMPETENCY?
Growing diversity across the region, including in
suburban communities.
Patients bring various perspectives about health
based on their social and/or cultural backgrounds.
Cultural competence can improve provider-service
recipient communication, trust and adherence to
medical instructions – leading to better health
outcomes.
INITIATIVE GOAL
 Improve service delivery and reduce
health disparities by …
Increasing understanding and the
practice of cultural competency in
nonprofit health and human service
organizations.
INITIATIVE STEERING COMMITTEE
•
Cathy Anderson, Jewish Vocational Services
•
Lt. Commander Tracy Branch, U.S. Department of Health and Human Services
•
Dr. Karen Dace, UMKC
•
Darryck Dean, Harmony
•
Micah Flint, Institute for International Medicine
•
Randy Lopez, REACH Healthcare Foundation
•
Eve McGee, REACH Healthcare Foundation
•
Joseph Palm, Office of Minority Health, MDHSS
•
Manuel Perez, Jr., KCMO Health Department
•
Adriana Pecina, Health Care Foundation of Greater Kansas City
•
Theresa Reyes-Cummings, Jackson County Community Mental Health Fund
•
Carlos Salazar, United Way of Greater Kansas City
•
Dr. Susan Wilson, Health Care Foundation of Greater Kansas City
WORKING DEFINITION
Cultural and linguistic competence is a set of
congruent behaviors, attitudes, and policies that come
together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
'Culture' refers to patterns of human behavior that include
the language, thoughts, communications, actions, customs,
beliefs, values, and institutions of racial, ethnic, religious,
or social groups.
'Competence' implies the capacity to function effectively
as an individual and an organization within the context of
the cultural beliefs, behaviors, and needs presented by
consumers and their communities.
[Adapted from Cross, T., Bazron, B., Dennis K., & Isaacs, M., 1989.]
INITIATIVE OUTCOMES
1. Build understanding of national best practices
in cultural competency.
2. Strengthen awareness of how cultural
competence, access and delivery of health
services connects with health outcomes.
3. Enable health and human service providers to
recognize and respond to the needs of their
target populations.
OUTCOMES (cont)
4. Engage the region’s foundations in
supporting efforts to strengthen cultural
competency.
5. Build the capacity of local providers to lead
future cultural competency efforts.
INITIATIVE OVERVIEW
Lead by Example
Organizational Sustainability
Infrastructure
Development
Diversity Integration
Organization
Inclusiveness
Community Driven
TECHNICAL ASSISTANCE
• Organizational Focus
• Organizational
Structure
• Cultural Competence
Sustainability
• Diversity Integration
• Policy Review
• Assessment / Survey
• Development of
Program Indicators
• Sustainability Plan
• Training
• Evaluation
BOARD OF
DIRECTORS
MANAGEMENT
STAFF
VOLUNTEERS
INITIATIVE BENEFITS
From Current
To Diversity
Outcomes
To Organizational
Outcomes
 Board
Incorporate Inclusion
and Diversity as an
Organizational Value
Integration of Inclusion and
Diversity in Decision Making
/ Organizational Development
 Employee
Workforce with Best
Talent / Increased Staff
Satisfaction
Retention / Diverse
Workforce
 Workplace
Integrated Inclusive
Work Environment
Increased Performance &
Innovation / Flexibility
 Community
Positive Reputation
In all Communities
Community Partnerships and
Involvement
 Service
Integrated and Diverse
Organization
Inclusive Policy and Service /
Increased Access to Diverse /
Underserved Consumers /
Clients
PROGRESS INDICATORS
 Focus on organizational cultural competence …
o Increasing diversity of health care workforce and
leadership.
o Strengthening organizational capacities, such as
diversity in leadership of health care delivery systems
(including trustees and senior management).
o Increasing diversity among staff, providers.
o Strategies for diversity in hiring practices.
INDICATORS (cont)
Desired outcome
Service providers are culturally competent
Preconditions that support this outcome
Policies
Procedures
Planning/Service Design
Direct Services
Leadership Support
Indicators of success identified for each precondition
APPLICATION PROCESS
Up to 10 organizations will be selected.
Technical assistance term runs 12
months.
Organizations must meet Foundation’s
general eligibility criteria.
Completed application can be mailed or
emailed.
APPLICATION PACKAGE
Application Consists of:
1. Cover Page
2. Statement of Commitment
3. Narrative Statement of Request
4. Copy of Organization’s IRS Letter
NARRATIVE STATEMENT
Should address (within four pages):
1. Describe organization, and your experience with
diversity and inclusion.
2. Describe conditions in your organization and/or
community that explain your interest in cultural
competency.
3. Discuss level of commitment of board of
directors and capacity to sustain efforts.
4. Describe organization’s ability to dedicate staff
resources and capacity to continue efforts
beyond the TA period.
SELECTION CRITERIA
Evidence of organizational readiness
(including commitment of the board).
Demonstrated understanding of the
barriers affecting culturally competent
delivery of services.
Evidence of commitment to sustain
efforts beyond the TA period.
APPLICATION TIMELINE
Application Deadline: Friday, December 16, 2011
@ 4:00 p.m.
Notification of Awards: Friday, February 10, 2012
T.A. Period: March 1, 2012 – February 28, 2013
CONTACTS
• Carla Gibson – Initiative Lead, Program Officer
REACH Healthcare Foundation
(913) 432-4196 / [email protected]
• Adriana Pecina – Program Officer
Health Care Foundation of Greater Kansas City
(816) 241-7006 / [email protected]
• Dr. Walter Boulden – Lead Evaluator
Resource Development Institute
(816) 221-5000 / [email protected]
• Dr. Jose Reyes – Lead Consultant
Cultural Competency Consulting
(720) 394-1378 / [email protected]