Transcript Cube Dialer - Nakul Malik Consultancy Services

Cube Dialer
A Technology Overview
Nakul Malik Consultancy Services
http://www.nakulmalik.com
H-342, New Rajendra Nagar
+91-9811424477 / 9811614488
New Delhi – 110060, INDIA
+1-312-239-0506
Cube CCS - Overview
Cube CCS is a full-fledged blended call
center solution comprising rich features in
both inbound and outbound calling.
Suitable for medium to large segments.
Short Setup time for new Centers.
High value for money, high ROI.
Easy to install and use
Low maintenance cost
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Cube CCS - Technology
Server based solution (Dialogic based)
Switch based (EPABX based)
HMP based (Fully software based)
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Building Blocks of CC
Infrastructure
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Primary Components
IVR
Automatic Call Distributor
Preview /Progressive/Predictive Dialer
POP up
Voice Logger
Disposition
MIS Reports
Database Server
Secondary Components
Email Server
Fax Server
Web Interactive
VoIP Gateway
SMS Gateway
Application Server (CRM, ERP etc.) ..etc. etc..
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Cube Server Based Model
Agent Desk -1
INTERNET
Cloud
VoIP
Gateway
Voice
Bus
Cube Dialer
&
CTI Server
Web
Interactive
Server
Agent Desk - n
Application/ Database Fax
Server Server
E-Mail
Server
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CTI Gateway
Server
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Data Bus
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Cube Switch Based Model
EPBX
Agent Desk -1
INTERNET
Cloud
Voice
Bus
VoIP
Gateway
Web
Interactive
Server
Agent Desk - n
Cube CTI Server
Application/ Database Fax
Server Server
E-Mail
Server
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CTI Gateway
Server
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Data Bus
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Outbound Features
CRM/Campaign
Dialer
Call Screen Popups
Call Control
Customized Pdf & Excel Reports
Voice Logger
Realtime Monitoring
Local / Remote Barge-in with optional Coach
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Outbound Features
Call Transfer – Blind / Supervised
Call Conference
Soft-Phone
Scheduled Callbacks
Agent-Specific Scheduled Callbacks
Efficient List Management including List Ranking
percentile.
Time-Zone, Areacode & State based Filtering
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Inbound Features
ACD : Routing on: longest Idle, least
talktime, skill based routing.
Pop up( CLI,DNIS based)
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Called party name
Called party number
IVR: IVR reply, Pre recorder,
Multitree / Multilevel IVR
Monitoring: Local and Remote
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Voice Logging
Multiple formats : WAV / VOX
Automatic Recording: 100% of all Calls.
Noise Reduction in Digital Recording.
Extra Info Recorded for all Agents.
Voicelog Search possible using over 15
parameters.
Playback from within the Logger App.
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Display Integration
LED Display System integration for easy
viewing of Campaign Statistics:
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LED 7-Segment.
LED Matrix.
Single / Dual / Triple Color.
Full / True / Real Color.
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LED Video Wall.
Bright Light Projection Display.
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Market Cap
INTERNATIONAL:
1200 seats all across India including 3 sites
in NCR operating over 100 seats.
DOMESTIC:
Major domestic brands like
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Kingfisher Airways
Deccan Airways
Bajaj Capital
Competent
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Questions, Comments,
Want to place an Order……
Call us now @
Nakul Malik Consultancy Services
http://www.nakulmalik.com
H-342, New Rajendra Nagar
+91-9811424477 / 9811614488
New Delhi – 110060, INDIA
+1-312-239-0506
February 05, 2007
© Nakul Malik Consultancy Services
13