HOPE @ UMHS Program

2012 Clinical Program of the Year

Administrative Forum February 11, 2013

Hope Medical Clinic of Ypsilanti, MI

• Non-profit founded over 30 years ago • Provides 11,000 free medical and dental visits to 3,700 uninsured, low-income patients • 100 medical/dental + 250 other volunteers • Lacks on-site specialized equipment to provide appropriate diagnosis and triage 2

Making an On-Site Partnership a Reality

• Formulation of plan(s) • Memorandum of Understanding – a team effort including: – Legal – Facilities – Human Resources – Medical Education – Public Relations 3

Making an On-Site Partnership a Reality

Patients remain patients of Hope Medical Clinic • Hope provides and maintains all medical records • All follow-up visits, tests and medications managed by Hope • Hope obtains free radiologic, laboratory and pathologic via Trinity 4

HOPE @ UMHS Clinic Workflow

5

HOPE @ UMHS On-site Operations

• Saturdays • All volunteers part of Hope workforce • UMHS volunteers include: – Attending/resident physicians, medical students – Nurse practitioners and/or PA’s, nurses – Audiologists – Medical assistants, optical shop/tech – Clerical staff 6

Hope@ UMHS Operational Highlights

• Program began October 2010 in otolaryngology; first five clinics provided 74 patient evaluations and 60 procedures • 2012: 401 total visits; 50 of these patients enrolled in UMHS MSupport charity care program for essential follow-up care 7

HOPE @ UMHS Participating Departments

• Dermatology • Ophthalmology • Otolaryngology-Head and Neck Surgery • Plastic Surgery

“Is this how you hold a paper chart?? I Hope so.”

8

Happy to be here… … and proud to serve!

9