Transcript PCN For Customers

Product Change Notification
- An overview for TE Connectivity customers
7/17/2015date/time
Product Change Notification
What is PCN?
Product Change Notification is the process by which TE Connectivity notifies
its customers about the impending changes to existing parts/documents. The
PCN is also the mechanism by which customers with Agreements are notified
to solicit their “approval”.
What triggers a PCN?
•
•
•
•
•
•
Part being modified (part revision change) – automated
Part being discontinued - automated
Manufacturing location of a part is changed – manual
Customer Drawing is being revised – automated
Class 1 document (non EC controlled docs) is being revised – manual
RoHS alternates – manual
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PCN Current Process
Sales
History
Customer
Master
Part
Master
Employee
Directory
StarTEC
Sales,Mktg,
Global Mgrs
PCN offline (batch)
• Match Product changes to customers with Agreements & sales history
email
notifications
• Lookup Sales, Marketing, Global Account Mgrs assigned to impacted
customers and distribute notifications accordingly (customer notification
primarily responsibility of sales engineer).
• Distribute notifications to internal and external PCN subscribers
• Create outbound PCN feeds (flat files)
• Maintain PCN history, & subscriptions
PCN
History
PCN
Recipients
PCN
Subscriptions
Agreements
e
PDR-060
(SS-40-14
internal feed)
PCNalert
(external feed)
Customer
Part Xrefs
EC.TEC
(Product & Document
Changes)
Agreement
Subsystem
(Agreements)
Data warehouse (TED)
PCN History,Recipients,
Agreements
RoHS Batch
PCNs &
Subscriptions
eCommerce
PCN online
• Create PCNs
DM.TEC
(Document Changes)
• Lookup PCNs
• Lookup PCN recipients
• Subscriptions
• Help/Reference Guides
PCN
History
PCN
PCN
Agreements
Recipients Subscriptions
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What are the Constituents of PCN?
• TE Connectivity Parts (includes part Aliases & Customer Part
Numbers if known)
– Superseding Part Numbers if applicable (Discontinuance only)
• Class 1 Document
– Customer Drawing, Data Sheet,….
• Class 2 Document
– Restricted Customer Drawing, Standards/Specs,…
– Class 2 docs are not sent to customers
• Class 3 Document
– Production Drawing, Standards/Specs, …
– Class 2 docs are not sent to customers
• Description of Change
• Reason for Change
• Dates
– Discontinuance: Last Order Date & Last Ship Date
– Part Revisions: First Date to Ship & Last Date for Mixed Shipments
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Different Types of PCN’s
• Standard : - Generally speaking, the PCN’s which inform the customers
about the engineering changes to the products are called Standard PCN’s.
These includes discontinuance as well as ROHS PCN’s.
• Manufacturing Location Change PCN’s : - PCN’s which notify the
customers about the change in the manufacturing location of the parts or
products are called Manufacturing Location Change PCN’s.
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Who is the PCN application's audience?
• Customers (direct subscriptions and notification via SE/GAM)
• Sales Engineers (parts with sales history)
• Person one level above SE in sales hierarchy
• Marketing Managers
• Global Account Managers (parts on an Agreement)
• Employee subscribers
• Employee users (lookup PCN’s, lookup recipient history, etc)
• eCommerce PCN Creator
• PCNalert – 3rd party PCN notification system
– Flat file also sent to select customers (not recommended) – mainly
distributors
page 6 / July 17, 2015
What are different Customer Agreements?
• Agreement 49 : TE Connectivity agrees that customers will be notified
of proposed part revisions changes (typically Fit/Form/Function) via a
PCN and that the change will not be implemented without prior
approval of the customer or expiration of a 90 day wait period (wait
period is customer specific)
– Responsibility of the Customer Advocate in EC.TEC
• Agreement 91: TE Connectivity agrees that no manufacturing location
will be moved from one location to another location without written
notification 60 calendar days prior to the move.
page 7 / July 17, 2015
How are the impacted Customers identified?
• Based on the Sales history : If the customer has purchased a particular
part within the last two years, TE Connectivity will identify the customer as an
impacted customer.
• Based on Customer Agreement : The customer may have entered an
Agreement with TE Connectivity for approval/notification of changes.
• Based on Part Number Subscriptions: The customer may not have a
sales history or a Customer Agreement in existence, but still may want to
know about a specific part.
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How does the Customer Receive PCN?
• Notification based on Subscriptions: once an SE has created
an eCommerce account on behalf of a customer, the customer must
create subscriptions at the ecommerce web site. They are sent the
email notifications directly by the PCN application.
• Notification based on Sales Assignments: It is the
responsibility of the SE to notify customers of PCN changes and/or
product discontinuance especially for those customers who do not
have direct PCN subscriptions.
• Notification based on Customer Agreements: It is the
responsibility of the EC.TEC Customer Advocate to coordinate
communication with GAM to ensure that customers with Agreements
are aware of the change being proposed on the PCN and where
applicable “approve” the change.
page 9 / July 17, 2015
How does customer get PCN from eCommerce
System?
To get the PCN from ecommerce directly, the customer must be registered
at the ecommerce web site of TE Connectivity.
This is a two step process
 Individual Registration :Customer has to click on the register link when he/she visits
www.tycoelectronics.com for the first time. This step will cover the
following processes:
Entering Personal Information
Verification of email address
Acceptance of the End User legal agreement.
page 10 / July 17, 2015
Next….
Secure Access: The customer requests the required security on TE
Connectivity eCommerce web site. This is subject to approval from an SE or
the Customer’s Company Security Administrator.
Once the SE approves the access, the customer can use the “Product
Change Notification” feature on the TE Connectivity Ecommerce web site.
page 11 / July 17, 2015
What activities can a customer perform in PCN?
Customers can perform the following activities at TE Connectivity Web Site.
1.Create and maintain Customer account subscriptions.
2.Look Up PCN’s impacting them.
For creating the part number subscriptions , customer have to request the
Sales Engineer create a PCN account on their behalf. Customers cannot enter
these subscriptions directly.
page 12 / July 17, 2015
“Subscribe By Customer” screen
• Select the account to which customer want to subscribe from the
displayed list of accounts he/she has access to.
page 13 / July 17, 2015
“Subscribe By Customer” screen
• Select the option to receive email notifications.
• Subscriptions can also be deleted using this same screen.
Option to
receive
email
notification
page 14 / July 17, 2015
“Subscribe By Customer” screen
• By subscribing at the customer account level , the customer can also
see the customer part numbers on the PCN form.
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Lookup PCN’s
• Customers can search old PCN’s by clicking the “Lookup PCN’s”
option on the PCN Home page.
Required:
From Date
or PCN
Number
(wildcards
supported)
Optional: To
Date (default
is current
Date) and/or
Product Info
and/or
Customer
Info
page 16 / July 17, 2015
Lookup PCN Result screen
• The “Accounts Impacted” column in below screen, shows count of all
the customer accounts which have been impacted for the customer.
Customer
Detail
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Account List Screen
PCN #
Link to
Customer
PCN
Link to
Part/Doc
detail
page 18 / July 17, 2015
Parts/Documents list screen
• Customer can click on the no. in “# parts/Documents Affected”
column to go the parts/document list.
page 19 / July 17, 2015
How does the Customer get notified?
An email is sent to customer at the end of the day , which lists all the PCN’s which have
impacted that customers based on his sales history, customer agreement or part number
subscriptions. Summery information for each PCN is provided. Customer can click on the
customer name in the “Affected Customers” section which opens up the PCN form.
page 20 / July 17, 2015
Sample Email Summary
Link to the
Customer PCN
page 21 / July 17, 2015
PCN Contents
• Customer Name,
• Customer location,
• Customer account #,
• Customer Agreement # ( if available),
• Customer Part Numbers ( if available),
• Parts & Documents affecting the customer.
page 22 / July 17, 2015
Customer PCN Form
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PCN Form Continued…..
page 24 / July 17, 2015
Whom shall the Customer contact for
clarifications?
• SE : In case the clarification is required for any particular PCN.
• PCN Admin : For all other PCN related queries, customer can send an email
to [email protected].
• Ecommerce Help Desk : In case the clarification is required about ecommerce
web site.
• “Quick Reference Guide” is also available in PCN home page at TE
Connectivity ecommerce web site.
page 25 / July 17, 2015