Transcript Vendor Scorecards - American Apparel and Footwear Association

Vendor Scorecards
Overview, Elements, and
Implementation
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“Scorecards are About the
Business Processes, Not
Technology”
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Basic Scorecard Ideas
 SC’s
link two unique trading partners
 They can differ across customers and
across suppliers for the same company
 Poorly implementations
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are labor intensive
have low ROI’s
are not scalable or extensible
lead to conflict vs collaboration
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Scorecarding Benefits?
Name a few for me.
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Scorecarding Process Overview
 Strategic
Business Assessment
 Planning
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Management Planning
Customer Relations Management Planning
 Business
and CRM Operations
 Initiate Improvement Cycles - a la Lean, Six
Sigma, or TQM
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Strategic Business Assessment
 Identify
key customers and/or vendors
 Determine performance metrics of key
customers/accounts
 Locate processes key to downstream quality
delivery
 Establish Key Result Indicators (KRI’s)
 Locate process “owners”
 Understand internal process capabilities
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Scorecard Planning Guidelines I
Management Planning
 Build
metrics pertinent to customers
 Build meaningful metrics - actionable by
management
 Create manager information demands change management process
 Delegate responsibility for scorecard to
management
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Scorecard Planning Guidelines II
CRM Planning
 Create
account team demand for the
information
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build program around key accounts
heavily publicize benefits internally
 Require
account teams participation in
scorecard metric development
 Get development feedback from accounts
 Align all improvement projects
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link to specific scorecard metrics
set target performance levels
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Scorecard Implementation Guidelines III
Business & CRM Operations
 Review
projects
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scorecard and the improvement
with account teams
with process owners
 Train
account teams to convey reviews to
accounts
 Anchor retailer/vendor meetings to the
scorecard and improvement projects
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Initiate Improvement Cycles
 Scale
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Add additional accounts
Seek technology Improvement
 Extend
- increasing levels of collaboration
 Leverage every success – tell the story
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Acknowledge every mistake (4Q’s-RWKD)
Reward problem finders and solvers
Focus on small wins
 Celebrate
with accounts and vendors
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Business Models and Process Tools
 QRLC
Apparel Business Model
 Vendors
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System Integrators with Scorecard App’s
Standalone Scorecard Developers
Customers and/or suppliers
Global Scorecard Project at GCI
Entry Level, Intermediate, Global
VICS CPFR – member access area
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What’s Next ?
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Protect Turtles, of Course
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April 26,2006 11:00 Mile 17
Matagorda Island, ANWR
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