Transcript The AHCA Quality Award

2010 AHCA/NCAL National
Quality Award Program
- Bronze Application Process –
Tim Case
Courtney Krier
AHCA/NCAL National Quality Award
3 Steps to Baldrige
Malcolm Baldrige National Quality Award
Bronze – Organizational Profile
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5-page Limit
Silver – Core Values and Concepts
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18-page Limit
Gold – Health Care Criteria for Performance
Excellence
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2
50-page Limit
Bronze Requirements
Responses to 2.0 criteria in two areas:
Organizational Description
Organizational Environment
Organizational Relationships
Organizational Situations
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Competitive Environment
Strategic Context
Performance Improvement System
Let’s take a look at the criteria.
Writing the Application
Be thorough, but concise, in response to the criteria. Address
every section of each criterion.
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e.g., a.3.: Mission and how it is communicated. Be sure to say that
your mission statement is posted in the lobby, EVEN if you have
stated that it is very important to you.
e.g., a.4.: Organization’s employee base...“education levels” Be sure
to address every section, so say something about the education level
of the staff, not just their licensure.
Pay close attention to the space budget for each section.
Plan ahead, outline before writing.
Write in complete narrative sentences. Say enough, say it well,
then stop.
Have someone proof read the application for formatting,
grammar, spelling, punctuation, flow…
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Bronze: Keys to Success
There are no trick questions.
The Bronze Award is judged based on
completeness. The applicant who addresses all
criteria thoroughly - and specifically, according to the
criteria - is likely to be successful. Labeling sections
as directed is required.
Passion, creativity, a genuine voice, a compelling
story – these help a complete application to stand
out. And they really come into play at the Silver level.
Subjectivity is built into the judging process. Leave
no holes.
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Eligibility Requirements (Bronze)
Member of AHCA/NCAL.
No substandard quality of care or immediate
jeopardy on any surveys within the last three years.
Applicants with multi-levels of care may elect to
apply for the entire organization or may apply for a
distinct part of the organization.
Applicants must participate in a Quality Award
educational program (by participating in this webinar,
you have met the requirement).
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Technical Requirements
5 page limit - 8 ½ by 11” page size, 12-pt Times New
Roman font, 1” margins.
Pages must be numbered.
Must complete all sections of the application and label
responses appropriately.
Applications should be written in prose style using
complete sentences.
Graphs, charts and tables are encouraged. Graphs do
not need to be 12pt but must be clear.
$300 Bronze Application Fee.
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Submitting Your Application
Bronze applications are submitted electronically via
AHCA/NCAL website (www.ahcancal.org).
Deadline to submit is February 26, 2010;
11:59pmEST. Late applications will not be accepted!
Submit one ’97-’03 Microsoft Word document that
includes responses to criteria (5-page limit).
All successful submissions will generate a
confirmation email.
Remember!
You are responsible for what you submit.
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Draft versions
Incomplete versions
Incorrectly formatted versions
Late submissions
The first application you submit will be
reviewed.
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Making Payment
Payment must be made online with a credit card.
In order to sign into the payment system, your facility must be a
current member of AHCA/NCAL and you must have a
username and password.
Before submitting your application…
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Contact your state affiliate to check your membership status.
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For individuals already in the membership system, retrieve
your password by visiting:
https://webportal.ahca.org/LogIn/RetrievePassword.aspx.
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Check to make sure you have access to a valid credit card to
make payment.
Ethical Requirements
When you submit an application you are personally certifying that;
The application is an accurate and true reflection of the
application of the AHCA/NCAL award criteria to this facility.
The content of this application is original to this facility and was
not supplied by others, including the corporate office, parent
company, or external consultants (mission statement exempt).
You understand that if the application is deemed by
AHCA/NCAL not to meet these requirements, it will be
disqualified and the application fee will be forfeited.
Applications will be compared against other current and
previous applications to screen for originality.
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Non-Originality
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3c. All suppliers must
maintain a high standard in
accordance with the
guidelines set forth by the
corporation's product
Standard Review Committee.
Likewise, all business
relationships must meet
corporate compliance codes
that are disseminated to each
XXX business unit and
monitored for strict adherence
by the organization's internal
audit system.
3c. Each supplier must
maintain a high standard
accordance with the
guidelines set forth by the
corporation's Product
Standard Review Committee.
All business relationships
must meet corporate
compliance standards that are
provided to each business
unit and monitored for strict
adherence by the
organization's internal audit
system.
Multi-Facility Coordination Tips
If you mandate that your facilities apply, make sure
they have the resources to do it well.
You can not supply any text to be used verbatim in a
facilities application.
Warn facilities against copying text verbatim from
corporate materials.
Coordinators (including consultants) can function as
application reviewers, but not as application writers.
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For more information...
For more information about the
AHCA/NCAL National Quality
Award Program, please contact
either Tim Case at
[email protected]
or Courtney Krier at
[email protected]
2010 Quality Award Schedule
Bronze Award Application Deadline
Silver, Gold Award Application Deadline
Application Assessment/Scoring
Silver Award Recipient Notification
Bronze Award Recipient Notification
Gold Award Recipient Notification
Feedback Report Distribution Deadline
AHCA/NCAL Convention and Award Ceremony
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February 26, 2010
March 31, 2010
April – July 2010
June 15, 2010
June 30, 2010
August 30, 20010
September 30, 2010
October, 2010