Cloud Services

M A K ING B US IN ES S CO L LA BOR ATION EA SY © 2013 TeleSpace. All rights reserved.

TeleSpace Confidential

Cloud Realities

 Collaboration applications still run on a network  Delivered as a service (predictable monthly subscription)  No need to upgrade & manage your own applications  Must evaluate strength of the cloud provider’s network  Business benefits are real – agility, flexibility, expense control © 2013 TeleSpace. All rights reserved.

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Growth of Cloud Computing

2016 77% of North American companies were using at least one public cloud service in 2012

(IDC’s Buyer Market Guide, July 2013)

2013 Predicting 80% of Global 2000 will have 30% of their IT capability offsite

(IDC’s Buyer Market Guide, July 2013)

TeleSpace is 1 of 3 Cisco Master Cloud Service Providers and “…corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud…”

(The Wall Street Journal, June 11, 2013)

2012 TeleSpace founded and 1st customer “live” on Quad Core Network™ 2011 Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance 2009 Google and Microsoft offered browser-based enterprise apps Late 1990s Internet offered significant bandwidth and SalesForce.com pioneered delivering enterprise apps via a website 1960s Concept of Cloud Computing © 2013 TeleSpace. All rights reserved.

TeleSpace Confidential

Top Applications Moving to Cloud

© 2013 TeleSpace. All rights reserved.

Cisco CIO/CTO Market Survey, June 2012

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Uses of Collaboration Cloud Services

 Incorporate video into meetings, trainings, and large-scale communications  Enable meetings with remote participants, virtual teams, and B2B  Create internal communities, online team workspaces, new office space uses  Give mobile & remote workers access “as if in the office”  Provide multi-channel customer service (experts in real time) © 2013 TeleSpace. All rights reserved.

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TeleSpace Overview

© 2013 TeleSpace. All rights reserved.

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Corporate Snapshot

 Broad, fully-integrated TeleSpace℠ Cloud Services  UCaaS (hosted Unified Communications)  UCaaS P1 Interconnected VoIP (eligible for E-rate)  TPaaS (hosted TelePresence)  CCaaS (hosted Contact Center)   Innovative WAN Services for choice in how to connect Managed private cloud offers  World-class Quad Core Network™ and Operations  Secure, scalable, carrier-neutral, geo-redundant design  One of industry’s most aggressive Service Level Agreements  Sample customers  Synergis Education (UCaaS, educational services, 4 states)   Financial trading company (UCaaS/TPaaS, global) Get Insured (CCaaS, health insurance) sold by ShoreGroup © 2013 TeleSpace. All rights reserved.

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TeleSpace Leads with Cisco Powered Cloud Services

Unified Communications Customer Collaboration Collaboration Applications TelePresence Same on-premise applications now available via monthly subscription © 2013 TeleSpace. All rights reserved.

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Unmatched Strength of Quad Core Network™

 Secure design  Carrier class  Fault-tolerant  Geo-redundant  High availability  Carrier-neutral access  Independently scalable  MPLS Core  DMVPN / Mobility Core  Data Center Unified Fabric Core  Fabric Computing Core Internet / MPLS ASR9K Dallas telecom/partner peering POP

Backbone Waves Backbone Waves

Internet / MPLS Fabric Computing Cloud ASR9K ASR9K Austin production data center Internet / MPLS Fabric Computing Cloud ASR9K ASR9K Ashburn production data center

Backbone Waves

© 2013 TeleSpace. All rights reserved.

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Trailblazer in Service Operations

Resilient, Reliable, Predictable, and Accountable  Geo-redundant NOCs (certified technical engineers)  99.99% service & infrastructure uptime guarantees World-Class Support Expertise & Innovation  TeleSpace intellectual capital  Industry best practices  Market-leading tools  Proven ITSM processes TeleSpace Confidential 10 © 2013 TeleSpace. All rights reserved.

TeleSpace Cloud Services

© 2013 TeleSpace. All rights reserved.

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Key Areas to Impact

Teaching & Learning Safety & Security Finance & Administration IT

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UCaaS P1℠

Unified Communications as a Service for Priority One E -rate 

P1-Eligible Hosted Services

 Interconnected VoIP  Voice Messaging  PSTN Access • Local (includes number portability) • Long-distance • E911 support 

Investment Protection

 Connect via new or existing WAN services  Potential to re-use CPE (endpoints, voice gateway) © 2013 TeleSpace. All rights reserved.

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TelePresence: Transforming Today’s Education

Telephony and Video Clients & Endpoints Voice, Video and Web Conferencing

TelePresence made simple

Point-to-Point and Multipoint TelePresence TelePresence-Based Customer Care TelePresence High-Definition Room Systems Connected learning apps (e.g., capture, transform, share, recording, others) TeleSpace Confidential 14 © 2013 TeleSpace. All rights reserved.

TelePresence as a Service (TPaaS)

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HD-quality business video

 Supports Cisco, SIP-, and H.323-compliant endpoints 

TelePresence subscriptions for all use cases

 Personal, desktop, and 3 rd party endpoints  Mobile devices  Conference room endpoints  External connections (B2B) 

Multi-point functionality for all

 TeleSpace Rendezvous Rooms  Dedicated port model  Virtual Meeting Room (VMR) shared port model  Secure multi-point meetings 

TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS

© 2013 TeleSpace. All rights reserved.

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Contact Center as a Service (CCaaS)

 Subscriptions for both large and midsize organizations  Advanced capabilities for customer care  Hosted agents, supervisors, self service ports   Email, web, chat, text to speech, voice recognition Precision routing (most proficient agent for customer)  Recording (voice calls & screen captures)   Quality monitoring (workforce management) Reporting  Dedicated infrastructure to support customer privacy requirements  Bursting for increased capacity during seasonal peaks in your business TeleSpace Confidential 16 © 2013 TeleSpace. All rights reserved.

The Last Mile: Choose Your Connections

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Supported WAN Services

 MPLS (traditional private corporate network)  Public Internet (over the top and VPN)  Secure encrypted media streams 

TeleSpace WAN Service Innovation

 Cloud Connect℠ (secure DMVPN over broadband public Internet)  Mobile Connect℠ (secure mobile access)  Media speeds: Voice (100K), Video (2M), Wideband Video (5M)  PSTN Calling Plans: DID, E911, local, LD, number portability TeleSpace Confidential 17 © 2013 TeleSpace. All rights reserved.

Compelling Value

Teaching & Learning Safety & Security  Facilitate better communication with parents, teachers, and students  Improve staff retention with logistics capabilities and distance learning  Increase test scores and graduation rates with IM, presence, web conferencing, TelePresence, and virtual classrooms Information Technology © 2013 TeleSpace. All rights reserved.

 Use funding efficiently (scale up/down)  Consolidate communications platform  Centralize maintenance & support  Expedite delivery of current versions for all users  Emergency responder application  Single button/click for mass notifications (live, recorded, scheduled)  IPcelerate, Syn-Apps, and SingleWire solutions Finance & Administration  Reduce hourly average downtime costs 1 that can range from $9K to $686K  Trim energy use 2  Decrease Total Cost of Ownership   Lower CapEx (data center facilities, insurance, heating, ventilation, cooling) Limit need to identify, train & incent new technology talent to stay 1

Aberdeen’s Business Continuity and Disaster Recovery: Don’t Go It Alone, June 2013

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CIMI’s Cloud Computing Cost Savings: Fact or Fiction?

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Noteworthy Distinction with TeleSpace

 Secure, scalable and flexible Quad Core Network™  High reliability with our “carrier-neutral” design  Alternate WAN access to TeleSpace (if not using corporate MPLS circuits)  Single, integrated applications platform  Running complete Cisco Powered Collaboration portfolio  Managed private cloud offers for adjunct/ecosystem applications  TelePresence breadth  Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.)  Extensive functionality (B2B, multipoint, recording, capture/transform/share)  Contact Center depth  Simplified contact center environment incorporates best-in-class partners  Aggressive Service Level Agreements  Enjoy 99.99% service and infrastructure uptime guarantees © 2013 TeleSpace. All rights reserved.

TeleSpace Confidential

Thank you.

[email protected]

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